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Alfredo
alfredo.arrieta@me.com
917-407-7807
Elizabeth, NJ 07208
System Engineer
24 years experience W2
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Summary

Experience
System Engineer
Information Technology
Oct 2019 - present
  • Support all of the client parking locations USA.
  • Work with Level 2 and 3 on bug finds on parking logic software.
  • provide support for client engineers for the new site build-out.
  • Root Cause on all trouble ticket issues.
  • Assist the project team on any network issue/questions with an existing client.
  • Assist the project team with new client sites for LPR, Lanes, Barrier, or POF (pay on foot) requirements.
  • Work on duplicating issues, gather traces to escalate to SKIDATA specialist helpdesk.
  • Site visit, training provided when requested by the client at their location.
  • The go-to guy for the service tech, other engineers on technical issues. Network Engineer Boomtowm
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Information Technology
Jan 2014 - present
Installation troubleshooting repairing and/or replacing of all low-voltage cabling and peripheral devices Mobile Point of Sale (MPOS) systems and networked wireless printers.
  • Configuring hard-wired and wireless devices Switches, Firewalls
  • Go to client location for site survey and equipment required for new projects, this could range from new install or migration too new POS/MPOS solutions.
  • Work closely with client corporation network engineers to configure/test their hardware and software.
  • Responding to customer's questions, problems, and requests to resolve issues with the ability to translate technical issues into layman's terms
  • Generating business leads, providing follow-up for potential clients.
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Retail Senior Analyst
Jan 2017 - May 2018
  • Support all of the Xstore POS high-end client stores.
  • Work with Level 3 on bug finds.
  • Level 2 support for Xstore POS, MPOS, MMS, and networking.
  • Root Cause on all MPOS issues.
  • Assist the install team on any network issue/questions with the existing client.
  • Assist the install team with the new client site for POS / MPOS.
  • Work on duplicating issues to escalate to L3 MPOS Team.
  • Site visit, training provided when requested by the client at their location.
  • The go-to guy for helpdesk, other Senior and leads on technical issues. Retail Senior Analyst / Kliger Weiss Info Sys
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NY * Support all of the Coalition 6 Phone and System Analyst issues
Information Technology
Jan 2012 - Jan 2017
NY
  • Support all of the Coalition 6 Phone and System Analyst issues
  • Work with Level 3 on bug finds
  • Level 2 support for MPOS
  • Root Cause on all MPOS issues
  • Build and Configure MPOS for new clients and existing clients
  • Deploy all system upgrades to MPOS
  • Work on images and images updates for POS
  • Assist the install team on any network issue/questions with new and existing client
  • Assist the install team with new client install and upgrade for POS / MPOS
  • Work on duplicating issues to escalate to L3 MPOS Team
  • Site visit, training provided when requested by client at their location
  • Go to guy for helpdesk, other Senior and leads on technical issues Quality/M&P/Process Mgr
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Partner & Implementation Mgr
Jan 2004 - Jan 2010
/ AT&T/Bellsouth, Atlanta
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Information Technology
Jan 2004 - Jan 2004
  • Mapped existing business practices to develop streamlined process solutions, which resulted in major productivity gains and improved service excellence.
  • Formulated and instituted performance dashboards to proactively manage shifts in call volume, service levels, and abandonment rates.
  • Collaborated with training team to develop training collaterals, using state of the art tools using Oracle CRM, Remedy, DAD, BOSS, Siebel RTM, Call Tracker, and FTT.
  • Reduced internal call transfers by updating call routing and handling schema, which generated $40K in savings per month.
  • Implemented tactics for improved time management that increased call productivity by 25%.
  • Transformed training module, which has now been adopted for all new hire activities.
  • Recognized for operating each center among top 10% company-wide.
  • Served as onsite technical Subject Matter Expert (SME).
  • Administered system and application security.
  • Single Point of vendor contact for certification of network and hardware configuration. Senior Technician & Operation Supervisor
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Information Technology
Jan 1995 - Jan 2004
  • Clients included 5 Borough of NYC plus Westchester.
  • Troubleshooting and reconfiguration of UPS systems and network connections.
  • Implemented rewiring from Token link to Ethernet implementation on the Elmsford Hub
  • Managed 10 direct reports, 81 indirect reports.
  • Successfully completed all special test projects and assignments, improving bulk delivery and reducing operation time windows and injuries.
  • Responsible for QA and process improvement implementation for external internal parcels movement.
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Jan 2000 - Jan 2004
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Edit Skills
Non-cloudteam Skill
Education
Certifications
MCSE – Server Infrastructure
Skills