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Sandy
sandyrobles@gmail.com
sandy.robles@gmail.com
786-222-4596
Palm Coast, FL 32137
IT Project Manager
11 years experience W2
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Average rating
26
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Summary

  • Analytical, highly adaptable professional with extensive experience developing, installing and configuring, and administering a wide range of systems aimed at streamlining business processes.
  • Skilled in aligning business goals with technology solutions that drive process improvements. Proven track record of success with many systems.
  • Knowledgeable professional continually focused on delivering and executing successful, large-scale projects.
  • Strong aptitude and comfort with operational back-end processes environments, along with various types of financial institution software.
  • Accomplished communicator skilled in building and strengthening relationships across functions to drive cohesive, strategic operations.

Skills:

  • Process Improvement
  • Change Management
  • Business Analysis
  • Client Deliverables
  • Quality Assurance
  • Product Development
  • Vendor Management
  • Customer Service
  • Cloud Solutions & SaaS
  • Budget Management

Career Accomplishments:

  • Developed and established innovative solutions to resolve complex team and project problems.
  • Implemented application development, solutions, software releases and upgrades, and new system integration projects while managing project constraints, scope, time, budget, and resource availability.
  • Integrated Agile and project management methodologies to successfully execute large projects.
  • Instrumental in interviewing Stakeholders and business executives to gain insight into client business processes and identify business requirements.

Technical proficiencies:

Fiserv Products | HEAT | Citrix | JHA Products | Infrastructure | ITSM | Jira | Lotus Notes | Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Projects, Access) | ServiceNow | Crystal Reports | BaseCamp | Track-It | SharePoint 365 | Agile Scrum Framework | Adobe Sign | Zoom | Microsoft Teams

Experience
IT Project Manager
Banking/Financial
Jan 2017 - present
  • Spearhead the development and implementation of project management standards, processes, and procedures.
  • Manage cross-functional project teams across the organization, as well as remote teams, vendors, and 3rd parties.
  • Coordinate with executive management to identify goals, staffing requirements, allotment of resources, project proposals, reporting, and project performance measurement.
  • Pinpoint project deliverables to create project plans, schedules, scope, test cases, and milestones communicate project expectations to team members and stakeholders.
  • Actively isolate and resolve issues and conflicts within project teams.
  • Act as a business analyst and CRM administrator, developing innovative products. Identify and implement process improvements to enhance operational efficiency.


Selected Accomplishments

  • Successfully establish and execute initiatives to enhance the office, including implementing paperless processes and optimizing processes throughout the organization.
  • Play an integral role in overseeing the merging of systems and accounts related to the acquisition of another financial institution instrumental in leading the successful core conversion, transferring all information, including customers, accounts, money, etc., to a new database.
  • Implement, configure and serve as administrator to the organization's Customer Relationship Management tool, Synapsys.
Business Analysis CRM Process Improvement Project Management Project Planning Stakeholder Engagement Test Case Preparation
Remove Skill
Project Manager
Banking/Financial
Jan 2009 - Jan 2016
  • Responsible for overseeing project teams throughout the organization including identifying team roles. conflict resolution and negotiation techniques, while ensuring adherence to the project schedule and deliverables.
  • Supported the operational booking of new revenue growth products by delivering project requirements, data flow diagram (DFD), data warehouse reports, and business analysis.
  • Oversaw vendor selections, such as Request for Information (RFI) and Request for Proposals (RFPs), as well as due diligence and demos to assist the team in determining optimum solutions.
  • Communicated project progress, managed controls, validated costs and project deliverables provided by IT vendors and systems development suppliers.

Selected Accomplishments

  • Directed 50+ formal projects ranging in complexity with various regulatory and aggressive timelines, as well as budget constraints actively managed 5+ projects simultaneously.
  • Headed the implementation of the bank's first cloud-based Online Account Opening channel platform, SaaS customer-facing loan originating system, and Investment Services Portal with SSO integration.
  • Revamped and enhanced the bank's regulatory back-end core systems upgrades by creating an autonomous structure while combining front-end and back-end platform upgrades.

Business Systems Analyst II (2005-2009)

  • Identified business needs of clients and stakeholders to determine solutions to business problems that enable the organization to achieve its goals.
  • Served as a liaison between the client and stakeholders with the solution team.
  • Designed and documented functional specifications for technological solutions that were aligned with the bank’s technological infrastructure; recommended changes to meet the needs of the business.
  • Managed change requests to ensure timely project execution.

Selected Accomplishments

  • Created and implemented system process flow and report layouts to support business solutions based
  • on requirements gathered.
  • Piloted quality assurance by facilitating all testing; coordinated logistics and availability of testing,
  • assisting business stakeholders with User Acceptance Testing, defect reporting.

Additional Experience: Support Systems Analyst I, Help Desk Analyst, Security Administrative Assistant,
Mercantil Commercebank, N.A, 2003-2005

BSA Business Analysis System Analysis Data Warehousing Project Management Quality Assurance Stakeholder Engagement Database Upgrades
Remove Skill
Edit Skills
Non-cloudteam Skill
Education
Associate's in Health Services Administration
National School of Technology (NST)
Record has not been verified.
Attended in Computer Information Systems & Project Management Coursework
DeVry University
Record has not been verified.
Training
Project Management Institute PMI
Record has not been verified.
Skills
Business Analysis
2021
11
Project Management
2021
11
Stakeholder Engagement
2021
11
BSA
2016
7
Data Warehousing
2016
7
Database Upgrades
2016
7
Quality Assurance
2016
7
System Analysis
2016
7
CRM
2021
4
Process Improvement
2021
4
Project Planning
2021
4
Test Case Preparation
2021
4
Agile Methodology
2005
1
Lotus Notes
2005
1
MS SharePoint
2005
1
ServiceNow
2005
1
Application Development
0
1
Budget Management
0
1
Change Management
0
1
JIRA
0
1
Microsoft Excel
0
1
MS Visio
0
1
SaaS
0
1
Scrum
0
1