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Responsibilities included project management of commercial integration at HSBC locations.

AV Project Manager Residential & Commercial AV

• Responsibilities included developing and maintaining the necessary relationships for each project such as working with General Contractors to ensure all work is accurate and on time and follows the scope of work based on the Drawings.
• Reviewed CAD Drawings, Engineering Drawings and deign.
• Oversaw and ensured that tech installations of all Nid Boxes, Back boxes, and wiring was installed correctly.
• Used working knowledge of subsystems including lighting, shades, HVAC, audio distribution, video distribution, CCTV, networking, door access and Intercom Phone systems.
• Used working knowledge of several control systems including Savant, Crestron, Control4, Universal Remote Control, lighting and shade control systems. Sean Wilcox Page Two

Responsibilities included developing and maintaining the necessary relationships for each project (client reps, contractor reps, managers, engineers, and installers)

• Participates in testing and quality assurance processes to assure system meets client needs and corporate standards.
• Responsible for the financial performance of each project from a labor perspective.
• Responsible for reviewing timesheets for assigned team members.
• Enforce company approved installation methods and techniques.
• Ensure all work complies with company policies, procedures, standards and conventions.
• Assure each system's build is in accordance with installation drawings and that red lines are delivered back to the Design Engineer in order to generate as-builts.
• Ensure that travel arrangements have been made for the transportation of Installers when assigned from other regions.
• Ensure all project participants maintain proper safety practices.
• Always anticipating, looking ahead for barriers which may de-rail project, developing structures or means to resolve unforeseen problems.
• Provide detailed direction and supervision of Installers for assigned projects.
• Handles other duties relative to the job as assigned by management.
• Ensure and achieve the highest level of customer service for each and every Project assigned.
• Obtain a customer satisfaction survey after closure of job.
• Manage sub-contract work according to company policy Positions supervised: o Design Engineer

Implementation Project Manager

• Responsibilities include Managed a customer base representing 20m in annual revenue including network performance benchmarking, development and creation of specialized reporting, contract negotiations, Request for Information and Quotation (RFI and RFQ) completion and the development and execution of special projects. Sean Wilcox Page Three
• Matrix-managed a team of 40 In-Building Project Managers including timely communications, report and training content development, training delivery, and performance management.
• Communicated and partnered with internal and external vendors.
• Completed customer product and service trainings.
• Resolved customer's day-to-day questions and escalations within a project or accounting solutions.
• Partnered with internal care team to ensure all back-office billing and pricing is complete per any contract language.
• Ensured all third party vendors were licensed and all cub-contractors were licensed and insured prior to working projects.
• Delivered post-sale training and account management solutions for all customer telecommunication needs.
• Consistently exceeded performance metrics including customer satisfaction, accounts receivable and customer utilization of self-serve tools, thus reducing costs to the business.
• Reviewed complex In-Building and Government contracts to ensure internal and external compliance.
• Managed technical, contractual and financial cases/projects exceeding deliverable dates, ensuring successful resolution and appropriate internal and external follow up.