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Zachary
zmhardy@gmail.com
904-412-8233
Jacksonville, FL 32290
Project Manager & Business Analyst
9 years experience W2
0
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Average rating
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Summary

Skills

  • Excellent written & verbal communication skills, including process mapping
  • Proficient Small Business IT solutions design focusing on optimal balance between performance, security, and total cost of ownership
  • Requirements elicitation, documentation, prioritization, and tracing to design elements
  • Meeting management and leadership of small cross functional teams

Experience
Project Manager & Business Analyst
Information Technology
Jan 2018 - present
  • Created project plans including budget, timeline, resource requirements, and risk to ongoing operations controlled project work and managed stakeholder communications for wide range of IT projects, including WiFi deployment for warehouses, server migrations, office moves, customer onboarding, on-premise to cloud migrations, new telecom systems, email migrations, disaster recovery planning, ransomware recovery, etc
  • Organized and lead meetings of cross-functional teams and mixed SMEs for solution design, failure root cause analysis, and complex troubleshooting projects, documented meetings and distilled notes into diagrams and reports
  • Managed offshore support team through regular meetings, generated process documentation, and supervised knowledge transfers identified blockers and leveraged US resources to resolve issues
  • Managed software development projects using moderated agile methodology and a mix of US and overseas technical resources
  • Developed and refined dashboard system to enable visibility of client projects from discovery to design to implementation, quality control, and project close so that billing milestones were visible to all teams, this improved time to cash and customer satisfaction
Agile Methodology Business Analysis Project Management Project Planning Stakeholder Engagement
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Technical Director & Co-Founder
Information Technology
Jan 2014 - Jan 2018
  • Worked closely with sales team to capture relevant input and develop operational plans including logistics, staffing and training, equipment rental, and workflow design for large projects
  • Directly managed G-Suite productivity tools and developed and enforced procedures for data security
Project Management
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Technical SME
Information Technology
Jan 2012 - Jan 2017
  • Technical SME for commercial still and video production – directly responsible for versioning, protecting, and delivering digital files for productions worth $150K – 500K
No skills were added
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Edit Skills
Non-cloudteam Skill
Education
ITIL v4 Foundations
Issued by the International Institute of Business Analysis 2020
Issued by Axelos
Vanderbilt University 2012
International Institute of Business Analysis
Certifications
Certified Associate Project Manager (CAPM)
certification number: 2647385
of Capability in Business Analysis (CCBA)
certification number: 22923861
Certificate in Cybersecurity Analysis (IIBA-CCA)
(IIBA), certification number: 26096957
on behalf of ITIL, certification number: GR671114547ZH
Skills
Project Management
2021
7
Agile Methodology
2021
3
Business Analysis
2021
3
Project Planning
2021
3
Stakeholder Engagement
2021
3
Microsoft Excel
0
1