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Helen
helenmhumphreys@gmail.com
904-742-6034
Jacksonville, FL 32099
Senior QA Analyst
31 years experience W2
1
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Average rating
264
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Summary

Accomplished and proven Senior QA and Systems Analyst recognized for identifying issues and defects for software developers by leveraging extensive background with full software development lifecycle (SDLC). Strong background in manual and automated testing. Skilled at coordinating, training and managing partnered resources to successfully drive the implementation of health, dental, vision and supplemental enrollments in alignment with the ACA (Affordable Care Act) through all testing milestones. Created and executed SQL scripts to analyze, extract and validate data, metadata, crosswalks, mapping, use cases, database models, business, functional and technical documents. Over 10 years of experience in the health and welfare insurance industry and 20+ years in Information Technology. Strengths include writing comprehensive test plans, designing procedures and executing embedded system and user acceptance test cases.

TECHNICAL SKILLS

Languages: SQL (Structured Query Language), Cobol, Cobol II, Unix, C++, Java, SQL

Platforms: IBM VM, z/OS, DB2, CICS, Honeywell, IBM AS/400, Unix, Linux, Microsoft

Applications: Microsoft Office, PVCS Tracker, HP Application Lifecycle Management

Tools: Data Studios, Ultra Edit, Quest Central, SQL Navigator, MS SQL Server, RUP, Navigator, MS SQL, JCL (Job Control Language), Eztrieve, SPUFI (SQL Processor Using File Input), Visual Basic, Windows, Rational Clear Case Explorer, File Manager, File-aid, AQT, DBArtisan, Rapid SQL, Share Point, Edifecs, Mojo, Agile, Citrix

Experience
Senior Testing Specialist
Information Technology
Oct 2015 - May 2016
  • Developed test cases, scripts and tested monthly release for Dental + Doctor Online Application
  • Created test cases, scripts, test data and tested the IVR Outbound Appointment Reminders Website enhancements and Call functionality.
Test Case Preparation IVR Software Testing Test Planning Test Scripting
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Senior QA / System / Testing Analyst
Information Technology
Aug 2006 - May 2015

Senior QA Testing Specialist / Data Integrity Analyst (2013 – 2015)

Implementation Team Lead for ACA (Affordable Care Act), On and Off Exchange customer enrollment & maintenance; created test plans, test cases, 834 EDI files, worked closely with compliance, upstream, downstream resources and Vendors.

Created test plans, test cases, test scripts for releases in Information Management CIP (Customer Information Platform) and EDW (Enterprise Data Warehouse); ran & validated the test cases for all CIP and EDW releases.

Developed test cases and test scripts for SIE (CIP replacement) and Obfuscation releases; UST Global was hired to run these test cases.

Trained all team associates using EDI 834 enrollment file technology.

Senior QA Testing Analyst (2006 – 2013)

Reviewed Business Requirements, Technical documents, Mappings and Use Cases; attended informal and formal review sessions.

Validated documents including, Modeling, Requirements, Analysis & Design, Implementation, Technical Design, Test Plans, Deployment Plans, Test Cases.

Updated Load Rule and Mapping documents based on project release requirements.

Created Test Evaluation Summary Documents for related releases.

Developed test scripts using SQL Navigator, Quest Central and IBM Data Studios.

Designed HP Application Lifecycle Management test cases per each Testing Cycle and included test scripts; manually ran all test cases; added defects for issues found.

Profiled production data for Data Harness test server loads, to cover all test conditions.

Projects included: ACA (Affordable Care Act), Vendor Files and Reports, Marketing, PSM (Provider Service Model), Production Provider Fix, Actuarial to PSA, RPE (Recognizing Physician Excellence), APC Pricing, Consolidated Claims, Hospital Simulation, Health Dialog, SOS (Site of Service), PBM (Pharmacy Benefit Manager), BHI (Blue Health Intelligence), AIS, RXClmns (Pharmacy Claims), RXPERF (Performance Pharmacy Claims, Medical Clearance, MDC (Medical Discount Card), MID (Marketing Integrated Data), ACU (Actionable Customer Understanding), U65 Reporting, CareCompare, Channel Logic, Incentive Rewards, Share It, CQT, CIP Id Patch, New Directions, HopeBlue, ETG Symmetry Grouper, StayBlue Seamless.

Conducted several technical phone interviews to evaluate potential staff members and provided feedback.

Requirement Analysis Test Case Preparation SQL Navigator SQL UAT Simulation EDI Data Integrity Analysis Business Requirements ORM Manual Testing Automated Testing Data Quality Assurance SQA (Software Quality Assurance) MS SharePoint RUP Microsoft Office Citrix DB2 Windows SDLC Data Analysis Compliance System Testing Quality Assurance Test Planning Microsoft Excel 834
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References
Average Rating

1 recommendation
Sr Systems Analyst
Information Technology
Jan 2000 - Jul 2006

Managed implementation and support of Client health & welfare insurance and pension plan administrations.

Completed discovery sessions, data analysis and project management of system tests validating inbound and outbound data files, as well as web tools, to ensure appropriate implementation of data.

Developed business and technical requirements and detailed test plans to ensure appropriate mapping of data.

Completed testing using AQT, DBArtisan, Rapid SQL and MS Access database query tools along with other resources to ensure accurate handling of data.

Managed the implementation of Asparity’s Health & Welfare Insurance Plan Comparison Web Tool.

Worked with carriers and outside vendors to ensure accurate processing of data.

Provided ongoing process support to internal and external clients using SDLC methodology.

Technical Specifications SQL SDLC Project Management MS Access Data Analysis Analysis SQA (Software Quality Assurance) Manual Testing RUP Linux Java Visual Basic Windows UAT System Analysis
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Programmer Analyst
Information Technology
Jan 1990 - Jan 2000

BANK OF AMERICA, Jacksonville, FL - Programmer/Analyst

BLUE CROSS/ BLUE SHIELD OF FLORIDA - Programmer/Analyst

UNIVERSAL CARD SERVICES - Programmer/Analyst

BARNETT BANK / NATIONS BANK - Programmer/Analyst

All primarily in Mainframe environments (COBOL, SQL, JCL, IBM Utilities)

SQL Cobol JCL Honeywell RUP Microsoft Office DB2 AS/400 Windows UAT SDLC
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Edit Skills
Non-cloudteam Skill
Education
Bachelor's in Mathematics/Computer Science
University of Waterloo
Skills
RUP
2015
25
SDLC
2015
25
SQL
2015
25
UAT
2015
25
Windows
2015
25
DB2
2015
18
Microsoft Office
2015
18
Analysis
2015
15
Data Analysis
2015
15
Manual Testing
2015
15
SQA (Software Quality Assurance)
2015
15
AS/400
2000
10
Cobol
2000
10
Honeywell
2000
10
JCL
2000
10
834
2015
9
Compliance
2015
9
Microsoft Excel
2015
9
Quality Assurance
2015
9
System Testing
2015
9
Test Case Preparation
2016
9
Test Planning
2016
9
Automated Testing
2015
8
Business Requirements
2015
8
Citrix
2015
8
Data Integrity
2015
8
Data Quality Assurance
2015
8
EDI
2015
8
MS SharePoint
2015
8
ORM
2015
8
Requirement Analysis
2015
8
Simulation
2015
8
SQL Navigator
2015
8
Java
2006
6
Linux
2006
6
MS Access
2006
6
Project Management
2006
6
System Analysis
2006
6
Technical Specifications
2006
6
Visual Basic
2006
6
C++
0
1
ClearCase
2014
1
Edifecs
0
1
IVR
2016
1
Software Testing
2016
1
SQL Server
2010
1
Test Scripting
2016
1
Training
2015
1
UNIX
2006
1
z/OS
0
1