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Michael
mike.pixley@gmail.com
863-398-6388
Lakeland, FL 33815
Manager
13 years experience W2
0
Recommendations
Average rating
6
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Summary

  • Experienced business leader with a solid background in leadership, information systems, banking, data analytics, and telecommunications highly skilled in team building, leadership development, systems implementations, process improvement, and data analysis.

Education

  • Graduate Certificate - Data Analytics - Currently Enrolled Boston University Master's of Business Administration
  • 2010 University of South Florida Bachelor's Degree, Management Information Systems
  • 2008 University of South Florida Associates Degree, Computer Information Systems
  • 2003 Polk Community College

Skills

  • Leadership, Leadership Development, Contract Negotiation, Vendor Management, Data Analysis, Process Improvement, KPI Development, Systems Implementation, SAP, Programming, C++, Visual Basic 5, VB.Net, Java, Database Development, SQL, Access, Tableau, SSRS, Training, Sales, Sales Support, A+ Certification

Experience
Manager
Information Technology
Jan 2021 - present

Lead the Business Systems Team supporting the Global Corporate Credit and Collections organization within Disney Worldwide Shared Services. Primarily support the FIS GetPaid and Cortera eCredit systems, including systems implementations and enhancements, user support and maintenance, reporting and analytics and vendor management. Also provide support and leadership for global systems and reporting teams including the APAC and EMEA regions.

Key Achievements

  • Completed team transition into the shared services division
  • Successfully implemented enhanced Tableau dashboards for enterprise wide A/R Reporting
  • RFP discovery for new global collections tool
  • Transitioned 21st Century Fox AR reporting into existing enterprise reporting tools.
MS Visio RFP
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Manager of Item Processing Partners
Information Technology
Dec 2011 - Sep 2014

Reporting to the Senior Vice President, Chief Technology Officer, led a diverse team of supervisors and specialists managing the back office operations for Partners Federal Credit Union, the official Credit Union serving the Walt Disney Company. Built and fostered all internal and external vendor relationships, ensured the Credit Union stayed compliant with all applicable legislation and regulations, and maintained up to date policies and procedures related to

  • Payments and deposit channels including wire transfers, ACH, bill pay, checks, over the counter teller deposits, mobile deposit capture, and ATM deposits.
  • ATM Channel Management including strategic deployment of evolving ATM technology.
  • General Account Processing including dormant / escheat monitoring as well as complying with subpoenas, garnishments, and levies.
  • IRA Portfolio Management and Training and general credit union research requests Key Achievements
  • Led a cross-functional, interdepartmental leadership engagement to build collaboration and improve processes between departments.
  • Implemented CRM tool with back office operations teams.
  • Converted ATMs and back office processing to full deposit automation and mobile capture capabilities.
CRM Project Management
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Operations Analyst II
Information Technology
Mar 2011 - Dec 2011
  • Provided analytics support the Operations division supporting the Visa Portfolio, Card Services, Item Processing, and Special Operations.
  • Built a comprehensive PIN transaction analysis and recommendation for an exclusive PIN network agreement for the Credit Union.
No skills were added
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Retail Connections Manager
Information Technology
Jan 2008 - Jan 2011
  • Supported 200+ AT&T retail locations in the north Florida region with sales and product training, coaching, and mentoring.
No skills were added
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Programmer
Information Technology
Jan 2008 - Jan 2008
  • Provided Tier 3 application support for the Publix Bakery application and POS systems.
No skills were added
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Edit Skills
Non-cloudteam Skill
Education
University of South Florida 2010
Management Information Systems
University of South Florida 2008
Computer Information Systems
Polk Community College 2003
Data Analytics
Boston University
Certifications
A+ Certification
Skills
CRM
2014
2
Project Management
2014
2
Contract Negotiations
0
1
MS Visio
2021
1
Process Improvement
0
1
RFP
2021
1
SAP
0
1