Participate in the design, development, and implementation stages of the system development life cycle including requirements and analysis as data pertains to systems and applications. Analyzed existing business processes and procedures for efficiency and effectiveness using process modeling and simulation, data analysis and process management tools. Applied proven communication, analytical, and critical thinking skills to help maximize the benefit of telecommunications systems investments and to assist in the analysis and process design for new applications and technologies. Responsible for delivering business process management capabilities throughout Ericsson Latin America. This includes defining people, processes and technologies for delivering the business process improvements. Documented the links between business processes and telecommunications components and identified opportunities for alignment, optimization, improvement or innovation.