Senior EDI Support and Business Analyst with over 20 years of experience using Agile, SDLC, and Waterfall methodologies integrating EDI implementations or migrations to a different ERP or EDI system. Able to define project requirements and their impact on business. Write high-level design documents and provide requirements to IT Team. Provide updates to both technical and non-technical people. Two of my top duties have been testing and providing customer support 24/7. Participate in system and user acceptance testing. Created test plans and followed best testing practices. Experienced with Mercury Test Director, JIRA, and proprietary methodologies. Dedicated to white glove customer service. Critical thinker. Have mainly worked in IT as the go-to person for managing discussions with technical and non-technical individuals. Error checking for RCA. Excellent communication skills. Understand Business Process. Detail-oriented.