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Tristen
tristen.isaacs@yahoo.com
646-942-4299
Saint Augustine, FL 32092
Chief Information Officer/ IT & Desktop Support Specialist
11 years experience W2
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Summary

Military Veteran IT Specialist

  • United States Army Veteran with extensive technical skills and a background working in IT, training, and operations. Proficient in determining system requirements and resolving technical issues.
  • Adept operating multiple administrative systems while providing exceptional customer service. Information Technology experience includes extensive training in network theory, hardware and software, installations, configurations, system maintenance, risk management, 10 years of Windows Operating systems experience, and general network security. Seeking to apply skills and training toward an infrastructure support role.

Education & Technical Training

  • Computer Support Specialist Program | LeaderQuest IT | New Horizons Computer Learning
  • IT Certifications: ITIL4 Foundation, CompTIA A+, & CompTIA Security+, MTA OS Fundamentals, MTA Security Fundamentals

Skills & Abilities

  • PCs, Laptops, & Mobiles | Troubleshooting | User Training | Databases | Microsoft Office 365
  • Production Support | LAN & Wi-Fi | Remote Connectivity | Hardware Configuration | Windows & iOS
  • | Data Backup & Recovery | Network Security | OS Security | OS Maintenance | OS Configuration Threat Analysis | Technical Support | Virtualization

Experience
Chief Information Officer/ IT & Desktop Support Specialist
Banking/Financial
Jul 2019 - Aug 2020
Working as the CIO of a small realty company who ensures various documentation and contracts are properly stored in the company's cloud infrastructure. Monitors, collects, and audits all banking wire transfer data. Troubleshoots all infrastructure related issues that may arise in daily operations. Managed cloud infrastructure, all network switches, and routers.
  • Creates, manages, disables, or deletes user and customer accounts and their systems access. This was done in person and remotely for both internal and external personnel.
  • Manages the company's cloud infrastructure and device access.
  • Actively monitors all virus and malware threats and actively monitors systems for other malicious threats.
  • Educates personnel on social engineering, phishing attempts, and various forms of intrusion pertaining to the data integrity.
  • Troubleshooting computer systems, upgrading system hardware, and operational systems.
Desktop Support Routers
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Sales Representative
Jan 2014 - May 2015
Supported the operations of an AT&T wireless retail store by providing excellent customer service, resolving customer inquiries, and by educating clients on various products and AT&T policies.
  • Achieved Top Sales Representative multiple times based on sales numbers and customer service.
  • Assisted in processing transactions and billing inquiries.
  • Explained customer plans, services, devices, upgrades, and policies.
Sales
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Assistant Manager
May 2010 - Mar 2014
Managed the daily operations of a Guess Clothing Store by supervising and training store personnel, managing inventory and finances, tracking sales goals, and staging the store merchandise.
  • Promoted to manager from sales associate.
  • Audited merchandise numbers and worked with security to prevent theft.
  • Resolved customer issues and complaints.
  • Supported the management of multiple locations.
Auditing
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Edit Skills
Non-cloudteam Skill
Education
& Technical Training
Computer Support Specialist Program
LeaderQuest IT | New Horizons Computer Learning
Certifications
IT Certifications: ITIL4 Foundation, CompTIA A+, & CompTIA Security+, MTA OS Fundamentals, MTA Secur
Skills
Auditing
2014
3
Desktop Support
2020
1
Routers
2020
1
Sales
2015
1
Database Backups
0
1
Laptops
0
1
Office 365
0
1
Production Support
0
1