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Kaitlynne
kaitlynne.summer@yahoo.com
843-925-6516
Charleston, SC 29492
Contractor/Help Desk Analyst 1
6 years experience W2
0
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Average rating
5
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Summary

I am an accomplished individual with a proven ability to lead, adapt and learn quickly in diverse environments. I have served as a key member on teams to include civilians, Army personnel and personnel from other military branches. I possess about two years of experience within the Intelligence Community. Currently, I am employed in the IT profession supporting Embassies/software across the world. I have strived to be valuable in many different professions, no matter the role or environment. I have goals to further my education and certifications in order to establish a career in information technology and cyber security/intelligence analysis. KEY QUALIFICATIONS Secret/SCI Security Clearance (2017), Polygraph (2017)

  • Knowledge of Key Management Infrastructure (KMI) and Public Key Infrastructure (PKI) and how to resolve/assist customers with issues Training received on BMC Remedy Information Technology Service Management (ITSM) and Global Theater Security Cooperation Management Information System (G-TSCMIS) Knowledge of analysis tools and processes
  • Knowledge of 802.11, OSI model, ports, routers, networks, TCP/IP, UDP, unique mobile identifiers, and other SEC+/Signals Intelligence Analyst topics
  • Knowledge of SQL/Query Databases/GIS Analytics
  • Knowledge of Federal Financial policies and financial systems
  • MS Office proficient/Effective public speaking and communication skills
  • Can be a leader of diverse individuals in stressful environments
  • Critical Thinker/Problem Solving Skills
  • Open Minded
  • Highly Motivated
  • Adaptable
  • Seeking to further college education in computer science/analytics as well earning certifications such as CompTIA SEC+, Oracle, ITIL V3, SAS, MCSA, MCSE, and more (have completed CompTIA's online class for SEC+ and am awaiting to take the exam) EDUCATION/PROFESSIONAL CERTIFICATIONS Basic Combat Training Certificate, Fort Sill Oklahoma (2016) individual with a proven ability to lead, adapt and learn quickly in diverse environments. I have served as a key member on teams to include civilians, Army personnel and personnel from other military branches. I possess about two years of experience within the Intelligence Community. Currently, I am employed in the IT profession supporting Embassies/software across the world. I have strived to be valuable in many different professions, no matter the role or environment. I have goals to further my education and certifications in order to establish a career in information technology and cyber security/intelligence analysis. KEY QUALIFICATIONS Secret/SCI Security Clearance (2017), Polygraph (2017)
  • Knowledge of Key Management Infrastructure (KMI) and Public Key Infrastructure (PKI) and how to resolve/assist customers with issues Training received on BMC Remedy Information Technology Service Management (ITSM) and Global Theater Security Cooperation Management Information System (G-TSCMIS) Knowledge of analysis tools and processes
  • Knowledge of 802.11, OSI model, ports, routers, networks, TCP/IP, UDP, unique mobile identifiers, and other SEC+/Signals Intelligence Analyst topics
  • Knowledge of SQL/Query Databases/GIS Analytics
  • Knowledge of Federal Financial policies and financial systems
  • MS Office proficient/Effective public speaking and communication skills
  • Can be a leader of diverse individuals in stressful environments
  • Critical Thinker/Problem Solving Skills
  • Open Minded
  • Highly Motivated
  • Adaptable
  • Seeking to further college education in computer science/analytics as well earning certifications such as CompTIA SEC+, Oracle, ITIL V3, SAS, MCSA, MCSE, and more (have completed CompTIA's online class for SEC+ and am awaiting to take the exam) EDUCATION/PROFESSIONAL CERTIFICATIONS Basic Combat Training Certificate, Fort Sill Oklahoma (2016) Secret/SCI Security Clearance (2017), Polygraph (2017)
  • Knowledge of Key Management Infrastructure (KMI) and Public Key Infrastructure (PKI) and how to resolve/assist customers with issues Training received on BMC Remedy Information Technology Service Management (ITSM) and Global Theater Security Cooperation Management Information System (G-TSCMIS) Knowledge of analysis tools and processes
  • Knowledge of 802.11, OSI model, ports, routers, networks, TCP/IP, UDP, unique mobile identifiers, and other SEC+/Signals Intelligence Analyst topics
  • Knowledge of SQL/Query Databases/GIS Analytics
  • Knowledge of Federal Financial policies and financial systems
  • MS Office proficient/Effective public speaking and communication skills
  • Can be a leader of diverse individuals in stressful environments
  • Critical Thinker/Problem Solving Skills
  • Open Minded
  • Highly Motivated
  • Adaptable
  • Seeking to further college education in computer science/analytics as well earning certifications such as CompTIA SEC+, Oracle, ITIL V3, SAS, MCSA, MCSE, and more (have completed CompTIA's online class for SEC+ and am awaiting to take the exam) EDUCATION/PROFESSIONAL CERTIFICATIONS Basic Combat Training Certificate, Fort Sill Oklahoma (2016)

Experience
Contractor/Help Desk Analyst 1
Dec 2019 - present
Provide financial system and business process analyst support to overseas and domestic customers within the federal agency
  • Support the development, analysis, testing, and implementation of mainframe and client-server based financial systems
  • Provide technical support/help desk support at a high-volume for large and complex financial systems
  • Have knowledge of Federal accounting/financial management policies, practices, operations and procedures
  • Be able to multi-task as well as troubleshoot software and system applications
  • Coordinate with cashiers, accountants, Financial Management Officers, functional contacts, cashier monitors and other day-to-day users on multiple software programs designed to manage all aspects of financial operations
  • Assist the customer through the entire process of research, gathering data, performing analysis and resolving the issue
  • Utilize MS Outlook, draft, edit, obtain clearance on, and then release Informational email broadcasts, System Interruption broadcasts, and Software Release broadcasts to financial management staff worldwide
  • Promptly draft articles for publication in a self-help tool, CGFS Knowledge Base, which details in a Q&A format the resolution provided in Case Management for common customer questions on financial systems and financial management issues
  • Coordinate with other analysts in the creation of CCR's which serve as requests to make changes to the software
  • Create and distribute reports on a weekly, monthly, and cumulative basis for internal and external use
  • Create a case management ticket to record the details of the customer's incident and to document the receipt of the customer's initial contact
  • Update case management cases whenever additional correspondence or research is performed on behalf of the customer
  • Close a case management case when the issue is confirmed as resolved with the customer or confirmation is received by department analysts responsible for resolution Naval Information Warfare Center (NIWC/SPAWAR)/
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Contractor/Computer Operator 1
Jul 2019 - Dec 2019
Integrated Support Center IT Specialist with Secret Clearance
  • Trained on/in BMC Remedy Information Technology Service Management (ITSM) in order to create and track incidents for the Defense Logistics Agency
  • Provide Tier 1 and Tier 2 Help Desk Support for multiple U.S. Navy Systems 24/7/365
  • Provide Tier 1 and Tier 2 Help Desk Support for Public Key Infrastructure (PKI) and Key Management Infrastructure (KMI) related issues
  • Implement/provide corrective maintenance for automation systems
  • A Global Theater Security Cooperation Management Information System (G-TSCMIS) Subject Administrator
  • Engage in incident management and problem management components (by identifying issues, recording the issues, investigating, diagnosing, providing a resolution and recovery for end users/customers, then by providing incident closure, and engaging in reporting of the incident) in a timely manner
  • Monitor NIPR, SIPR and MFOM Message Center Systems in order to record and disseminate message traffic
  • Train newer employees to the integrated support center
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Police Officer Trainee
Feb 2019 - Jul 2019
Learned and tested on state laws and how to enforce them
  • Learned tactical and technical skills of law-enforcement
  • Gained more knowledge on how to operate in stress-induced environments with high risks
  • Taught how to not only protect but how to serve the community around me
  • Used analytics and problem solving skills to assess situations/people and produced ideas to assist/resolve issues
  • Received Taser certification and was on track to becoming a certified police officer before being presented with my current employment opportunity which better accommodated my family and career goals
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Part-Time Team Member (2nd Job)
Sep 2018 - Sep 2018
Role is to provide customer service in a timely and respectful manner
  • Be a vital team member to the Chick-Fil-A staff due to hard work ethic and communication skills
  • Learn more leadership, organizational and time-management skills
No skills were added
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Sales Associate/Administrative Assistant
May 2015 - Sep 2016
In charge of marketing, networking, and advertising
  • Provided customer service and closed out sales
  • Produced invoices, titles and organized documents/data
  • Manufactured trailers, received/distributed parts
  • Kept track of financial statements, profits, expenses, and inventory
Sales
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Edit Skills
Non-cloudteam Skill
Education
Certifications
certifications in order to establish a career in information technology
Seeking to further college education in computer science/analytics as well earning certifications su
MCSE – Server Infrastructure
EDUCATION/PROFESSIONAL CERTIFICATIONS
Basic Combat Training Certificate
Skills
Sales
2016
1
SAS
0
1
SQL
0
1