Assist in the day-to-day operations of the RxBenefits Data Integration team as they worked through the 2020 Open Enrollment period. * Received and cleansed data files from client representatives and third-party representatives. Loaded and reviewed those files with RxBenefits proprietary applications to ensure all clients were prepared for their dates when they were to be effective.

Received prompts from clients and potential clients. I turned those prompts into various forms of content for clients while receiving stellar reviews. * Clients requested tasks such as creative work, copywriting, marketing work, and social media posts.

Conducted data analysis and research for project proposals worth hundreds of thousands of dollars.

at all hours which helped build trust with many of the company's clients.

all of Shipt's catalog operations. Tasks included proof-reading, data analysis, data quality checks, and troubleshooting issues involving the Shipt catalog

• The work included working directly with both partner and non-partner stores ensuring their catalogs are presentable to the public. I worked as a liaison to one of Shipt's largest retailers. My work helped lead them to sign a multi-year contract with Shipt.
• Project management was involved in order to efficiently launch new retailers and maintain their catalogs post-launch.
• Data analysis to improve all catalog functions including work that lead to one of Shipt's largest retailers improving their profitability on the platform by over 15%. I also helped discovered a flaw in the shopper monitoring which lead to a multi-department project leading to loss prevention across the company.
• There was a large amount of creative and critical thinking in attempts to resolve problems quickly and in a manner to ensure they did not continue to occur as well as being involved with new features for the catalog.

In charge of troubleshooting issues for both Shipt's members and shoppers.

• Collected member feedback and made suggestions for new or improved features.
• Dealt with issues via email, phone, and the company's live chat function through the Shipt website. I constantly received positive feedback for my customer service work.