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Jeffery
murphy6673@gmail.com
248-228-5252
1431 Woodlawn Ave.
Royal Oak, MI 48073
Sterling B2B Integrator/Sr Engineer
24 years experience W2
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Average rating
102
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Summary

Organized, detail-oriented EDI Support Engineer with a broad skillset and superior communication skills.

  • 15+ years of experience with Sterling B2B Integrator
  • Experience with Sterling Integrator cluster setups
  • Proficient with Database technologies

Experience
Senior Support Advisory Engineer- Sterling B2B Integrator
Information Technology
Jan 2019 - present
Detroit, MI
  • Real-time point of escalation for critical situations and clientele.
  • Technical lead for the Database/Performance team with a focus on timely, effective solutions to complex issues presented by the user base.
  • Evaluation of Analyst cases and scenarios prior to escalation to Level 3 engagement to ensure communication between the groups as well as the users who may be affected.
  • Facilitating ongoing mentoring and training to all team members including but not limited to database issues, performance issues, and general application failures.
Sterling Training Database Management Database Performance
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Staff Engineer II- IBM Sterling B2B Integrator
Information Technology
Mar 2004 - Dec 2018
Ann Arbor, MI
  • Provided engineering expertise to troubleshoot, modify, and engineer software solutions and configurations to ensure the product implementation suited the needs of the client.
  • Investigated, debugged, and reproduced issues, provided fixes and workarounds and verified changes to ensure continued operability of the software solution.
  • Provided analysis of production issues from an application/code perspective and outline corrective actions. Performed impact assessments of the issues and contributed to the Root Cause Analysis of critical issues.
  • Excellent client-facing skills, including the ability to manage multi-party discussions involving business managers, users, system engineers, and external application developers to work towards viable solutions for the client.
Sterling Analysis Root Cause Analysis Customer Service
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Helpdesk Coordinator/ Network Administrator
Information Technology
Apr 2003 - Jan 2004
  • Supported a user base of 100+, including installation of web-based incident tracking software, paging, and call routing.
  • Point of contact for end users involving all hardware and software issues corporate-wide.
  • Made recommendations for network, software, and hardware upgrades based on research coupled with past field experience.
  • Tracked and documented all corporate assets.
  • Patch management for all servers, workstations, and laptops on the network.
Network Administration Laptops Patch Management Database Upgrades Call Routing
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Systems / Network Engineer
Information Technology
Oct 1997 - Nov 2002
Troy, MI
  • PC/LAN Technician, API Systems Inc. (04/2002- 11/2002)
  • Network Engineer, Thyssen Krupp N.A. (04/2000-04/2002)
  • Systems Support Technician, Kmart Corporate Headquarters (10/1997- 04/2000)

Technical Support LAN Network Engineer Systems Engineering
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Edit Skills
Non-cloudteam Skill
Education
Bachelor's in Database Administration
University of Phoenix 2012
Attended in Unix Administration
University of Michigan 1996
Certifications
IBM Certified Solution Implementor- Sterling B2B Integrator
Skills
Sterling
2021
16
Analysis
2018
14
Customer Service
2018
14
Root Cause Analysis
2018
14
Microsoft Excel
2018
1
LAN
2002
5
Network Engineer
2002
5
Systems Engineering
2002
5
Technical Support
2002
5
Database Management
2021
2
Database Performance
2021
2
Training
2021
2
Apache Tomcat
0
1
Call Routing
2004
1
Database Upgrades
2004
1
DB2
0
1
Eclipse
0
1
EDI
0
1
HTML
0
1
in-memory databases
0
1
Java
0
1
JDBC
0
1
JMS
0
1
Laptops
2004
1
Linux
0
1
Microsoft SMS Server
0
1
mSQL
0
1
MySQL
0
1
Network Administration
2004
1
Oracle
0
1
Patch Management
2004
1
PL/SQL
0
1
Requirement Analysis
0
1
Scripting
0
1
SDLC
0
1
SOA
0
1
SOAP
0
1
UNIX
0
1
WebServices
0
1
Windows
0
1
XML
0
1