• Working on cost reduction processes in AWS cloud infrastructure.
• Worked on setting up data archiving process to S3 and optimization within EC2, in addition to setting up CloudWatch at AWS
• Developing custom interfaces using C# to integrate to auditing and compliance platform
• Documenting all work and training installation team on how to support the custom interfaces
• Developing stored procedures, views, and functions in SQL Server for product development
• Working and fixing all defects related to C# parsers for healthcare EDI file imports
• Assisting with SQL Consolidation project to migrate multiple databases to different servers
• Building SSIS package for archiving data from tables and restoring based on timeframe
• Building Powershell scripts to import data into AI tool by executing SSH commands
• Point of escalation for all client support tickets

Responsible for:

• Installing and configuring MDAudit Professional and MDAudit Enterprise software for clients
• Developing custom extraction routines utilizing SSIS into clients billing systems
• EDI File Extractions
• Database Extractions using ODBC (EPIC, GE/IDX, SQL Server, Oracle)
• Developing custom stored procedures and views in SQL Server to transform data from staging to billing tables
• Developing ETL packages in SSIS to transform data for supplemental data
• Developing custom tools in C# for automating installation tasks
• Working with Development team on identifying and fixing defects in product
• Mentoring and coaching other implementation engineers
• All escalations related to projects

Responsible for:

• Teaming with Solutions Delivery Consultants to provide solutions addressing the customer's technical environment and requirements
• Installing and configuring Courion software products at a customer location or by remote access
• Documenting on-site work and train customers on how to support the solution going forward
• Developing custom stored procedures, views, and functions in SQL Server
• Building SSIS packages to manage file/data import processes
• Building custom workflows utilizing JavaScript, XML, HTML, ASP, XSLT, VBS, C#, and other technologies for password reset, provisioning, and compliance
• Working with Active Directory, Novell, LDAP, SAP, Oracle, and other target systems for provisioning

• Providing specialized product support to customers communicate directly with customers regarding technical issue resolution and workarounds via email, phone, and other electronic mediums
• Diagnosing and resolving software, user, and system issues research recurring problems to determine a root cause devise viable solutions and workaround for customers or escalate issues as necessary to Engineering
• Documenting resolutions to calls and/or emails to support development of the group knowledgebase
• Work in professional services to implement software installations and configurations. Work involved troubleshooting and modifying custom stored procedures in backend SQL Server database.
• Install, configure, and test ADT, Lab, Vitals, Chemo Orders, Nurse Notes, MAR, Lynx, Relay Connector, EPrescribe interfaces in IntelliDose. All interfaces utilizing HL7 in an SQL Server backend database.
• Work with product support and account management to transition new clients to product support
• Troubleshoot and document technical issues

• Supporting web hosting services, domain name registrations, maintaining existing accounts, and answering customer requests
• Wrote custom stored procedures for supporting frontend in SQL Server 2005 backend database
• Built data cube to support analytics in SQL Server 2005
• Built websites for customers built in HTML/CSS, ASP, and AJAX
• Escalation point for support team to troubleshoot any issues reported

• Supporting Powerbuilder 6/7/8 and EAServer. Powerbuilder written in VBA
• Supporting Powerbuilder DB integrations in Sybase SQL Anywhere, Microsoft SQL Server 2000, and Oracle 8i
• Working with clients in diagnosing and troubleshooting issues. Differentiated differences between project code issues versus bugs.
• Entering core product bugs to internal bug ticketing system.

• Setting up Network Server to enhance productivity for GTS group.
• Imaging and configuring laptops used by Business Analysts.
• Responding to HelpDesk tickets in GTS Group.
• Installing MS Office, Lotus Notes, and other software on laptops used by PWC team.
• Deploying and walking Business Analysts through MS Office, Internet Applications, and Lotus Notes