Certified IT Network professional (Palo Alto Networks ACE, CCNP, CCNA Voice, CCNA, MCP, Net +, A +) with hands on experience providing technical assistance to business professionals. Experienced in network administration as well as demonstrating the ability to integrate computer skills, customer support, and related education to exceed technical, business, and customer requirements. Skilled at troubleshooting and fixing problems while minimizing customer stress levels. Ability to communicate effectively both verbally and in writing.