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Deanna
Vanhorn.deanna@gmail.com
813-278-9242
Mulberry, FL 33860
Technical Support - Senior Advisor
16 years experience W2
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7
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Summary

Experience
Technical Support - Senior Advisor
Information Technology
May 2015 - present
Troubleshooting and providing a clear path of resolution to inquiries relating to all aspects of call queue-iOS, MacOS, accessories, Watch, Mac desktops, laptops, hardware, software, networking, login issues, iCloud services, Windows systems providing senior level support for Tier 1 advisors, educating consumers and advisors on support options, scheduling appointments, determining if requests for a repair or service to be covered is warranted, providing justification on all appeasements and credits, Manager On-Duty when customer requests to be escalated, recognizing and adjusting approach to accommodate all levels of experience, screen sharing to help with more "hands on" support, taking ownership and determining whether issues require further troubleshooting or to contact engineering, directly working with engineering team and other groups to determine the most efficient resolution for all parties Residential & Commercial Cleaner - Partner
Windows Technical Support Scala Problem Solving Laptops Desktops
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Chiropractic Therapy Assistant
Mar 2007 - Jan 2008
Providing therapy to patients including: ultrasounds, electrical nerve stimulation, massage therapy, decompression, therapeutic stretching/exercising, administrative work such as medical records, light billing and switchboard
Billing Technical Support
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Receptionist - Therapy Assistant
Jan 2005 - Feb 2007
Assisting Physical and Occupational Therapists performing general modalities- heat/cold therapy, massage, neuropathy treatment, knee, hip and shoulder replacement exercises, daily patient intake, multi-line switchboard, insurance authorizations, physician referrals, processing payments, weekly stats, daily opening/closing of center
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Non-cloudteam Skill
Education
Pre Med general education
Some college 2004
University of South Florida-Main Campus 2003
Surgical Technology
Some College
Fmu
Durant Senior High School
Certifications
driver's license
Skills
Technical Support
2021
7
Desktops
2021
6
Laptops
2021
6
Problem Solving
2021
6
Scala
2021
6
Windows
2021
6
Billing
2008
1