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Nasif
nhossain@vt.edu
904-524-4100
Jacksonville, FL 32290
Technical Analyst (w/ Application Security Administrator access)
18 years experience W2
0
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Average rating
6
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Summary

U.S. Citizen English fluent

  • Willing to relocate to: Jacksonville, FL
  • Charleston,
  • Savannah, GA
  • Authorized to work in the US for any employer
  • seeking full-time Network Administrator (&/ Systems Administrator) roles (private sector preferred). Bringing over 7 years' worth of IT experience in customer service & tech support positions using technical skills learned in multiple Fortune 100 companies (either directly or as a contractor) such as Apple, Dish Network, Spectrum (Charter/Time Warner Cable) & Sprint/Nextel & a top-20 research university (Virginia Tech). which had duties including, but not limited to: Management & administrative tasks (New account setup, password resets, account unlocks
  • Microsoft Windows Active Directory), Software Engineering/Computer Programming / Data Architect projects (C++, Java), Investigative troubleshooting
  • triage of all issue symptoms, helpdesk ticketing procedures, NOC (Network Operations Center) queue monitoring, Logistics Coordination
  • tech dispatches for telecom repairs, Inbound & Outbound call updating with daily multiple First Call Resolutions (FCRs)

Experience
Technical Analyst (w/ Application Security Administrator access)
Jan 2019 - present
Managed Service Provider (MSP) (cloud deployment)
  • Remote hardware & software troubleshooting (Symphony Summit AI (ITSM, ITAM & ITOM), IncidentMonitor (IM), SNow (ServiceNow)
  • Remote screenshare (Elsinore ScreenConnect), end to end ticket resolution & tracking of various issues ranging in complexity from password resets to new hardware device installations & reconfigurations. Diagnosis via Remote Desktop Protocol (JumpBox) tools such as: Bastion (Microsoft AD & MS Azure, MS Office 365 SSO logins) for large clients such as the Occupational Health & Safety Administration (OSHA)
  • OIS (OSHA Information System), LMI (Lantheus Medical Imaging), Hearst (Newspapers), Corporate Traffic Logistics (CTL), Case New Holland (CNH), (frmr. client) Arch Resources / (frmr.)
Applications Security MS Azure Office 365 Security Admin
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Information Technology
Jul 2019 - present
& (frmr. client) Fujitsu. Local hardware diagnostics & troubleshooting
  • hands on experience repairing hardware components of multiple devices Active Directory Administration
  • password resets, account activations, BitLocker recoveries & Okta MFA (MultiFactor Authentication troubleshooting) Full team resolution (collaboration & coordination)
  • coordinate P1 (priority 1) emergency notifications, communications various personnel & multiple teams to resolve large, complex, multi-location issues. Logistics
  • coordination of FE (Field Engineer) repair tech dispatches, coordination of inventory & supplies to client sites. Knowledge Base (kb) improvement & additions
  • Created & submitted multiple articles to help other techs save time in resolving issues. VPN troubleshooting
  • FortiClient, Pulse Secure
No skills were added
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Technical Support Representative
Information Technology
Mar 2019 - Jul 2019
(via Concentrix/Convergys) Repairing Apple device software/hardware issues - iPhone, iPad, iOS devices, iMac, MacBook, iCloud service synchronization, etc. Remote screen share troubleshooting
No skills were added
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Tech Support Spectrum / Charter
Information Technology
Mar 2018 - Mar 2019
(via StarTek)
No skills were added
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Time Warner Cable remote tech support / customer service
Information Technology
Jan 2012 - Mar 2018
High Speed Internet
  • device troubleshooting
  • cable modemspeeds signal strength etc., install help, subscription updates, activations
  • all in one Troubleshooting of cable modems, wifi routers, cable TV receivers (DVRs included)
Routers
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Data Architect / Software Engineer
Information Technology
Jan 2010 - Jan 2012
Secure Information Exchange Services (Large facility enterprise Active Directory Server environment with local data centers) Java 2 SE software development
  • server log analysis (coding in NetBeans and Eclipse) supporting: ePDC (encrypted Personal Digital Certificate) management (Apache) servers using: PKI (Public Key Infrastructure) & PKCS (Public Key Cryptography Standards) #10, #11, #12, & #15, & middleware) for CA (Certificate Authority) ID services including: Microsoft Exchange Server management
  • (MS Outlook clients), & RSA USB token keys for Multi/2-Factor Authentication (MFA/2FA) management. SSH Secure Shell Host terminal command-line remote device administration & multiple virtual machine live server setup on: VMWare ESX, Oracle VM & Microsoft Hyper-V HyperVisor systems.
Apache Data Architecture Eclipse Hyper-V Java Microsoft Exchange MS Active Directory Netbeans Oracle Software Engineer SSH VMWare
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Information Technology
Jan 2005 - Jan 2007
Sprint/Nextel Business Service Assurance Center (BSAC)
  • daily client interaction for thousands of public government, wholesale private/corporate, & international clients
  • full telecommunications support (DS1, DS3) in a Network Operations Center (NOC) (enterprise level, 24/7)
  • line provisioning & repair ticket reporting using TRS
  • Trouble Reporting System, including database updates, escalations, & full issue tracking from direct client followup, to online repair technicians all the way to live dispatch coordination.
No skills were added
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Customer Service Representative (Tech Support)
Jan 2003 - Jan 2005
EchoStar Communications Corp. (contractor)
  • Full-Time, Call Center daily customer interaction for Satellite TV receiver and television repair support services
  • large enterprise environments as well as individual customer clients supporting DVR & HDTV troubleshooting.
No skills were added
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Edit Skills
Non-cloudteam Skill
Education
HS
South Lakes High School
Skills
Routers
2018
6
Apache
2012
2
Applications Security
2021
2
Data Architecture
2012
2
Eclipse
2012
2
Hyper-V
2012
2
Java
2012
2
Microsoft Exchange
2012
2
MS Active Directory
2012
2
MS Azure
2021
2
Netbeans
2012
2
Office 365
2021
2
Oracle
2012
2
Security Admin
2021
2
Software Engineer
2012
2
SSH
2012
2
VMWare
2012
2
Network Administration
0
1
Spectrum
0
1
Windows
0
1