Lead team of four with the strategic purpose of increasing the companies asset portfolio through the process of purchasing mortgages on the secondary market during department volume expansion of over 200%.

• Manage customer sales offer touchpoints by organizing and supporting team bid processes improving operational efficiencies, allowing for capacity consolidation.
• uild and enhance pricing models for the mandatory team, increasing accuracy in the calculation of pricing availability elevating competitive position of sales force.
• Research customer inquiries through varied systems, facilitating findings and implementing corrective actions.
• Created intial channel wide audit and reporting system leading to a 93% decrease of refund and fee liability in addition to lowering re-work requirements stemming from data input error.
• Assist sales team to develop and manage relationships with consistently expanding clientele base.

Facilitate coordinated efforts with individual business units to identify and analyze potential risks to internal processes and systems enabling the construction of control activity to ensure the attainment of organizational goals.

• Served as organizational lead point of communication for risk control programs which support the corporate vision, mission and strategy.
• Managed departmental as well as project specific risk profiles through assessment of risk severity and probability allowing prioritization of vulnerabilities in the creation of risk plans.
• Developed and implemented enterprise risk management instructional programs within all sectors of organization.
• Assisted in the requisition and implementation of all-encompassing risk management software.
• Responsible for completing the required process and reporting for the federal Office of Foreign Assets Control (OFAC)

Analyze pricing variance and trend fluctuation enabling management of profitability margin for the correspondent channel mortgage sales team through competitive yet profitable price structuring of negotiated deals with correspondent lenders.

• Provided pricing proposals and situational analysis to senior management concurrently with a series of weekly, monthly and quarterly reporting, creating revenue transparency
• Analyzed individual account pricing through comparison of pro forma P&L to actual P&L, validating pricing assumptions and identifying volume and revenue opportunities.

Developed a total retail compliance program, implementing bank-wide procedures with focus on regulatory adherence, including employee management and training for proper customer identification and response of suspicious transaction activity.

• Improved transaction monitoring by implementing an automated information system, permitting thorough trend analysis and enhancing visibility of possible suspicious and unlawful practices.
• Increased usage of federally required reporting methods such as Suspicious Activity Reports and Currency Transactions Reports bolstering security measures.
• Established Customer Identification Program, providing acceptable documentation and identification requirements, enabling bank personnel to assess risk at time of account opening.
• Directed a team of three Compliance Analysts in review of daily transaction activity and all reporting requirements.
• Partnered with local and federal law enforcement providing documentation of known unlawful activity.
• Reviewed Financial Crimes Network list 314 (a), comparing to customer base to identify possible suspects.

• While attending graduate school, also worked full time as employee of Bank of America as an Operations Representative. This non-management level position was accepted to aid in the attainment of my MBA.

Managed all logistics and warehouse procedures for a Tele-CommunicationsTechnologies field installation team account in an extreme time-sensitive climate

• Supervised a team of five logistics coordinators accountable for all customer wireless communication equipment demands, in addition to managing account for transportation and warehouse costs.
• Personally created and implemented a new forecast and tracking procedure streamlining request and delivery processes resulting in department-wide adoption.

• Financial account management position responsible for business development and credit risk assessment for customer loan needs.