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James
jedehart@gmail.com
262-308-5756
3705 County Road H #7
Racine, WI 53126
Director of Information Systems (Remote)
31 years experience W2
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Summary

Adaptable information technology professional with over 30 years of experience leading the on-time design and delivery of complex technology and business solutions. I am enthusiastic about developing and implementing innovative and creative technology plans to improve an organization's business outcomes.

Experience
Director of Information Systems (Remote)
Mar 2011 - Jun 2020
  • Headed ERP conversion team, designed, and developed conversion scripts that resulted in less than 2% error rate on converted items. Led configuration of software and testing environments for this highly customized ERP conversion.
  • Developed and created specialized apps to allow ad-hoc queries into database metadata eliminating need for expensive user licenses saving $30,000 yearly in recurring fees.
  • Orchestrated the coordinated design, estimation, planning, and installation of new business solutions, staff training, and provided ongoing support of business systems.
  • Authored written and oral presentations to executives at key project milestones ensuring issues and risks were properly elevated.
  • Designed, developed, and implemented catalog creation system to generate catalogs from database metadata reducing time to produce catalogs by 40%.
  • Created and automated monthly reports in SQL resulting in turn reducing run time by 60%.
  • Collaborated with leadership and relevant teams to design, build, implement, maintain, and operate the full lifecycle of a portfolio of business applications.
  • Resolved all design conflicts and informed all business process owners of impending risk implications and developed efficient integrated workflows in coordination with the project team.
  • Devised and established IT policies and systems to support the implementation of strategies set by upper management.
  • Fostered proactive relationships with cross-functional teams, internal and external stakeholders.
ERP Project Management SQL Stakeholder Engagement
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Director of Information Technology
Jul 2008 - Dec 2010
  • Awarded Manager of the Year 2008 and 2009 due to increasing department production by 18% and providing the strategic direction of the department integrating them into business planning.
  • Directed IT support staff personnel to include motivation, staffing, formulation and assignment of goals, performance assessment and employee development.
  • Collaborated with other department mangers via weekly meetings which I chaired to determine future IT direction and technology.
  • Proactively consulted with product teams to resolve any blocking issues and ensure timely delivery.
  • Worked within IT, cross-functionally and with vendors, to successfully identify, prioritize, and resolve issues.
  • Analyzed and quantified the IT budget, made recommendations to improve overall cost effectiveness of infrastructure and operations globally. Managed global IT assets including software licenses and hardware, including full lifecycle management.
  • Negotiated with and selected vendors for Telecommunications and Information Technology products, systems, and services
  • directed vendor performance after implementation.
  • Defined and deployed company's first disaster recovery plan to support minimal system downtime.
  • Developed and instituted formal IT processes, policies, procedures, and a Service Knowledge Management System to help the company attain and maintain ISO 27001 certifications.
  • Defined and enhanced technology solutions for 80-seat health care collections call center.
  • Directed help desk support team ensuring quick response times and strong user support.
  • Briefed board of directors on yearly progress and campaigned for future enhancements.
Project Management
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Senior Project Manager
Jul 2007 - Jun 2008
  • Designed, programmed, and installed custom CRM systems for clients.
  • Drove core team meetings, owning agendas and action items and provided timely and accurate status updates to internal stakeholders throughout the project lifecycle, ensuring expectations were clearly set.
  • Coached and conducted training for client staff on custom CRM application.
  • Controlled product lifecycle from opportunity assessment, business and competitive analysis, requirements definition, pricing, development, marketing, and product launch.
  • Orchestrated the planning, development, and implementation of project efforts that utilized information technology solutions, principles, standards, and best practices.
  • Recruited and maintained key vendor relationships coordinate third-party activities.
CRM Project Management Stakeholder Engagement
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Director of Technology and Operations
Nov 1989 - Jun 2007
  • Executed search, selection, and conversion to new ERP system (Syspro) from legacy system as company expanded.
  • Administered the development, testing, and integration of custom add-ons for new ERP system.
  • Conceived, designed, programmed, and implemented customer resource management (CRM) system to move telemarketers from paper-based ordering to online ordering. Increased sales by showing past buying interest as well as decreasing ship times by 55%.
  • Partnered on strategic business planning with CEO and CFO.
  • Collaborated with cross-functional teams to develop organizational structures, strategic growth plans, and all operational policies and procedures for information systems department to effectively align with long-term business goals.
  • Directed teams in analyzing, recommending, implementing, and supporting key systems.
  • Responsible for bottom-line factors including technology direction, team development and leadership, telemarketing, customer service, inventory control, and warehousing.
  • Championed the introduction of emerging technologies, processes, and best practices to achieve operational excellence.
  • Spearheaded the redesign and development of a Host Manifest System reducing pick times by 12% and reducing warehouse picking errors by 25%.
  • 12 years in supply chain management as warehouse manager responsible for 43 employees.
  • Held complete oversight for team of 45 full-time employees and 20 part-time workers.
ERP Microsoft Excel Project Management
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Edit Skills
Non-cloudteam Skill
Education
Computer Science
Indiana University
Skills
Project Management
2020
30
ERP
2020
27
Microsoft Excel
2007
18
Stakeholder Engagement
2020
10
SQL
2020
9
CRM
2008
1