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Michael
mipped@hotmail.com
224-627-2157
Westfield, IN 46074
IT Director
13 years experience W2
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Summary

Information Technology executive with a wide range of experience leading the development and support of enterprise network infrastructure, telecommunications, and business applications. CORE PROFICIENCIES − Software Engineering − Budget Assembly and Management − IT Staff Hiring and Training − IT Roadmap Formation − eCommerce Websites − Customer Relationship Management (CRM) − Waterfall and Agile Project Delivery − IT Policy Publication and Enforcement − Geographically Distributed Team Coordination − HIPAA and SOX Compliance − Matrixed Organizations − Cloud and On-Premise Infrastructure

Experience
Information Technology
Oct 2020 - present
| Indiana Department of Health Non-profit government agency serving the health needs of the state of Indiana. Staff exceeding 1,000. Managed all aspects of projects that improved the infrastructure of the agency and its ability to service patients receiving COVID-19 vaccines. Reporting directly to the CIO. IT portfolio included approximately 200 applications utilizing a combination of Windows servers, .NET, Office 365, Microsoft Project, Oracle databases, and SQL Server databases.
  • Coordinated the two-month regression testing of 50 publicly available portal applications leveraging a common Oracle database that was upgraded from 11g to 18c. Increased applications security features to current standards and executed the effort within a budget set to expire at the end of 2020.
  • Orchestrated activities between the agency and the state's technology division for an integration of the state's Access Indiana single sign-on interface with a portal hosting approximately 60 healthcare applications. Increased security features and simplified access to an application portfolio used by both outside parties, such as hospitals and local health departments, and internal staff.
  • Guided internal staff and outside parties to create an automated process for processing COVID-19 immunization claims and recovering hundreds of thousands of dollars in administrative fees. Director of Information Technology| 19th Capital Group, Indianapolis, IN
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Senior IT Management Consultant
Information Technology
Oct 2017 - Jun 2020
IN and TX sites. Revenue of $150 million USD. Staff of 300. Created and executed an IT roadmap to expand the business from a three-person financing agency to a 300
  • person leasing and financing enterprise. Supervised 10 technical professionals. Assembled a $5 million annual budget and operated IT within budget limits. Managed all IT procurements, resources, operations, and projects. IT portfolio included 35 AWS Windows and LINUX servers, 20 HP switches, 250 HP PCs, 25 Meraki wireless access points, 30 printers, cloud-based VOIP telecommunications, a customer website, JIRA, Microsoft Dynamics Great Plains, Office 365, Microsoft Project, Visio, PHP, MySQL, Salesforce Sales Cloud, Pardot, Conga, and SQL Server.
  • Provided infrastructure and technical support for the company's public customer website, including integration with Salesforce Pardot for marketing campaigns aimed at 40,000 prospects.
  • Directed the creation of a Disaster Recovery virtual private cloud (VPC) and implemented a backup/recovery strategy for the infrastructure portfolio. Formalized a business continuity plan with server recovery times of 15-60 minutes, server recovery points of up to 24 hours, and database recovery points of up to two hours.
  • Introduced a customized open-source ticketing portal for documenting, assigning, and tracking requests for technical support and building maintenance. Increased support staff efficiency by 75% through automation.
MS Project MS Visio SQL SQL Server
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Jan 2017 - Jan 2017
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Information Technology
Jan 2013 - Jan 2015
Lake County Health Department IT portfolio across all assignments included Java, SQL Server, SharePoint, Access, AutoCAD, SalesLogix, SAP, Oracle, Microsoft Office, Microsoft Project, and other vendor-packaged applications.
  • Lake County Health Department
  • Maintained a data center of 20 physical/virtual Windows servers, a portfolio of 50 applications and an Intranet of 10 SharePoint sites for 1,000 employees to perform electronic health record (EHR) analysis, family case management, water supply testing, and animal control.
  • CVS Health
  • Enabled PBM clients to independently service tens of thousands of customers through leading the ongoing off-shore/on-shore development and support of a Java/Oracle contact center service portal.
  • AbbVie
  • Achieved engineering system independence over one year by leading the deployment of six commercial-off-the-shelf (COTS) and software-as-a-service (SaaS) systems that monitored building aspects such as temperature, humidity, and energy consumption.
  • Allstate
  • Delivered a customer rewards program tracking system by coordinating eight mainframe, Java and SAP teams to process input customer data through several back-office systems and into a data warehouse.
  • Grainger
  • Increased the on-site productivity of 3,000 traveling sales reps by running Scrum sprints to deploy CRM, product search, price quoting and business intelligence via SAP to sales staff mobile devices.
  • Discovery Education
  • Streamlined foreign sales operations by managing Agile Scrum sprints toward an effort to adapt a customized domestic SalesLogix CRM system for international use.
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Jan 2012 - Jan 2013
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Jan 2011 - Jan 2012
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Application Development Manager
Mar 2010 - Mar 2011
Fortune 50 financial institution with $115 billion in revenue and over 250,000 employees worldwide. Orchestrated development and technical support for an on-site/offshore team of 10 responsible for a Treasury Services customer service web portal integrated with 20 internal financial systems. Serviced 135,000 clients via domestic and international call centers. IT portfolio included HP Test Director, Java, Microsoft Office, Microsoft Project, and Oracle.
  • Dramatically reduced testing downtime with automated wellness checks for QA and UAT environments.
  • Ensured minimum system uptime of 99% and provided timely outage alerts to global application testers.
Application Development MS Project Project Management Quality Assurance
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Jan 2011 - Jan 2011
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Director of CRM Development
Jan 2008 - Feb 2009
Fortune 50 healthcare provider with $54 billion in revenue and 100,000 employees in the US and Puerto Rico. Delivered CRM system development and support via five Siebel developers for 300 sales reps and account managers servicing managed care, pharmacy benefit management (PBM), home care and specialty pharmacy. IT portfolio included Microsoft Office, Microsoft Project, Oracle, and Siebel CRM. * Reduced communication gaps and redundant data by 80% via sales force automation.
CRM MS Project Project Management
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Edit Skills
Non-cloudteam Skill
Education
Indiana University Northwest
Computer and Electrical Engineering BSCEE
Purdue University
Certifications
& LICENSES
Project Management Professional (PMP), acquired
Certified Scrum Master, acquired
Certified Scrum Product Owner, acquired
ITIL Foundation v3 Certification, acquired
does not expire
Skills
MS Project
2020
5
MS Visio
2020
3
SQL
2020
3
SQL Server
2020
3
Project Management
2011
2
Application Development
2011
1
CRM
2009
1
Quality Assurance
2011
1