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Grant
grant.palms@gmail.com
952-240-8107
Savage, MN 55378
Sr. Program Manager
23 years experience W2
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Summary

Healthcare

  • Manufacturing
  • Supply Chain -Retail
  • Loss Prevention
  • Marketing
  • Financial Services -Consulting ROLES Program Management
  • Project Management
  • Programmer
  • Technical IT Manager
  • Resource Management
  • Business and Technology Integration
  • Process Development
  • Coaching / Mentoring
  • Client Relationship Building

Experience
Information Technology
Nov 2019 - present
in information technology, business solutions, and management. Comprehensive background demonstrates ability to develop and align organi zational resources for results. Proven success leading project teams and business initiatives. Ability to translate technical requirements into language clearly understood by all stakeholders. Expertise in client-facing roles delivering business solutions to meet client needs and exceed their goals. Recognized ability to bring projects in on time and under budget. QUALIFICATION HIGHLIGHTS Business Acumen
  • Highly motivated self-starter with a proven ability to ramp up quickly in new industries, technologies, and ideas
  • Expert in strategic planning, operational planning, and personnel management
  • Skilled conflict resolution and issue management
  • Confident with vendor management and contract negotiations
  • Strong written and verbal communicator experienced public speaker and certified training instructor
  • Excellent process and methodology background implemented transformations in multiple organizations IT Management
  • Recognized authority in determining overall objectives, priorities, and policies
  • Expert in requirements, change, risk, defect, resource, and i ssue management
  • 9.5 years of directly managing IT teams of up to 21 concurrent employees, managers, and consultants delivering quality software, reporting, data warehouse, and business intelligence solutions indirectly manage matrixed teams
  • Personnel responsibilities include hiring, performance / salary reviews, and team development / coaching
  • Lead and motivate onsite and remote team members lead by example and focusing on the goals of the organization
  • Vendor management negotiated and managed contracts for software purchases and consulting services Technology Platforms
  • Extensive web, cloud, DevOps, client/server, and COTS application development using Relational and no SQL db's
  • Oversaw infrastructure deployments and upgrades LEADERSHIP ROLES
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Sr. Program Manager
May 2015 - Nov 2019
Led the overall technology implementation for a new high visibility insurance product, delivering on time and under the $15M budget. This program is recognized as one of the best managed Agile initiatives of 2018. Program is highlighted during many investor calls and UHC business and technology town hall meetings.
  • Oversaw large multi-million dollar ($10
  • 15M annual budgets) UHG technology programs by working with UHC, Optum, and external vendors
  • Contributed on a 10+ million dollar enterprise level initiative to consolidate all UHC member/provider/clinical benefit information into a single big data repository
  • Worked on initiatives spanning all lines of business
  • Facilitate / lead program meetings of up to 50 people: PI Planning, Scrum of Scrums, Product Management Council
  • Worked closely with Chief Information Officer, Senior Vice President, and Vice President level executives
  • Accomplished Agile Essentials certification in 2016, and Scaled Agile (SAFe) certification in 2017
  • Recognized as being at the forefront of the Agile Transformation process
  • Coordinate and lead multiple volunteer and internal team opportunities
Agile Methodology Big Data Product Management Program Management Project Management Scrum
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Application Development Manager, Verisk Retail
Jun 2013 - May 2015
Responsible for the core SaaS product line supporting existing and new customers for this software vendor. Provided state of the art loss prevention tools to Fortune 100 clients. These Business Intelligence tools provide enterprise data analytics to identify fraud theft suspicious activity and compliance from both internal employees and external customers. Analytics solution strategy includes prediction mitigation response and recovery. Responsible for pre-sales end end product development implementations product delivery and post-release technical support for the Aspect LP legacy exception-based reporting product line using Java and Spring batch
  • Advanced the team by introducing frameworks for their development environment implemented code reviews and process using Kanban
  • In charge of internal and external server support
  • Managed a team of six developers
Application Development Business Intelligence SaaS
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project manager
Jun 2013 - Jun 2013
using Scrum and Kanban
  • Worked closely with customers on a daily
  • Primary Statement of Work (SOW) writer and key leader on pre-sale technical calls
Project Management Scrum
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President/Owner
Jun 2013 - Jun 2013
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Jun 2006 - Jun 2013
Selected key clients include:
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Pharmaceutical Manufacturer
Jun 2006 - Jun 2006
o Contracted to manage a full site assessment covering every aspect of the organization
  • This was to prepare for an FDA audit
  • The client was quickly overwhelmed after the first of six assessments and this role managed the process, organized the findings, and oversaw the process to successfully complete all tasks by the required delivery dates
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o Contracted
Jun 2006 - Jun 2006
(Subcontract through Teradata) for my retail experience to work with two Sr. Retail Executives turned consultants, and their support team, on a master data/business intelligence project
  • Worked closely with business team members on a multi-million dollar BI project
  • Heavy data analytics/product development project
No skills were added
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Consultant Project Manager
Dec 2005 - Jun 2006
Project Management
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Mar 2005 - Dec 2005
  • Managed IT projects as part of the PMO
  • Heavy emphasis on information security
  • Asked to oversee a best practices task force
No skills were added
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Principal Consultant, SDLC Practice Manager
Sep 2003 - Mar 2005
  • Process and methodology company concentrated on helping clients improve their business and technical processes
  • Focus was to provide clients with consultants who could augment their development teams as well as provide process and methodology coaching
SDLC
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IS Product Capability Manager (PCM)
Jun 1998 - Sep 2003
  • Supported the product development needs for most of the Best Buy Marketing department, primarily Merchants/Buyers, Advertising, Space Management, Marketing Process, and Visual Merchandising also had st rong ties to Supply Chain ( Inventory, Replenishment, and Logistics)
  • Managed 5 PMs and 20+ direct reports
  • employees and consultants on multi-million dollar programs
  • Working with the EPMO and Enterprise Architecture groups, piloted the transition from waterfall to iterative development methodologies using RUP
  • Joined Best Buy with no formal PM experience, promoted to PCM after about 2 years grew the team from 3 people to over 20 in less than 3 years TECHNICAL ROLES Sr. Consultant -Software Developer, Renaissance Worldwide, Mpls, MN
  • Primarily healthcare insurance clients (UHG) working in Visual Basic and PowerBuilder
Waterfall
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Edit Skills
Non-cloudteam Skill
Education
Management, Graduated
University of Phoenix 1998
Scaled Agile
Scaled Agile Inc
Certifications
Certified ScrumMaster (CSM), 3Back Consulting
PMP Certification Coursework George Washington University
Skills
Project Management
2019
5
Waterfall
2003
5
Agile Methodology
2019
4
Big Data
2019
4
Product Management
2019
4
Program Management
2019
4
Scrum
2019
4
Application Development
2015
2
Business Intelligence
2015
2
SaaS
2015
2
SDLC
2005
2