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Spanish Fort, AL 36527
Optimizing Financial And Operational Performance Through Strategic IT Leadership
33 years experience W2
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Dynamic and versatile Senior IT Executive with a long history of optimizing the financial and operational performance of organizations in Academic Healthcare and Financial Services. Noted and consistently promoted for accelerating technology improvements through business alignment, innovation, project management, meaningful collaboration with the business, and high-performance team building. Broad implementation experience with the Epic and Cerner EHR platforms. An expert in selecting and employing technology that improves healthcare delivery, enhances the patient experience, and drives healthcare consumerism.

  • Developing High-Performance Teams and Tomorrow’s IT Leaders: As CIO at University of Alabama Health System, implemented a monthly IS recognition program to showcase and promote exemplary individual and team efforts. Introduced cross-functional development opportunities designed to grow and sharpen staff skills and spur development of key IT competencies.
  • ▪ Providing Sound Financial Leadership: As Site Information Officer at Loma Linda University Health, negotiated a consolidated Cerner agreement that delivered $1M in savings, while adding in new strategic solutions that achieved key revenue cycle objectives. Garnered $13M in IT stimulus funding by earning full attestation for Stage 1 and 2 of Meaningful Use programs. Consolidated vendors to deliver an additional $1.2M in YOY savings.
  • Optimizing Operational Performance and Productivity: As CIO at Fidelity Information Systems, raised uptime to 99.99% by leading a US-wide Intel server implementation with remote monitoring/auto alerts for pending failures while enabling a seamless site-to-site engineering transition with unified hardware.

Proven Leadership Skills at the Nexus of Business and Technology

  • Strategic IT Leadership | Change Management
  • Process Improvement and Optimization
  • High-Performance Team Building and Leadership
  • Revenue and Profit Building
  • Professional Training and Development
  • Cost Containment and Reduction
  • Financial and Operational Management
  • ITSM Lifecycle Management | Software Development
  • Infrastructure, Field Services and PMO Management
  • IT Services and Modernization
  • Client, End-User, and Executive Relations
  • Consensus Building | Business Partnering

Jul 2018 - Jun 2020

Successfully spearheaded an enterprise-wide technology transformation while stabilizing and automating the Cerner EHR across all clinical and revenue cycle domains for this $1B healthcare provider. Led eight IT management professionals with downline authority for 150 IT professionals across Clinical Applications, Clinical Informatics, IT Revenue Cycle, Infrastructure, Biomed. Stewarded a $32M operational budget and a capital spend of ~ $5M.

  • Providing Strategic and Visionary Leadership: Rebuilt a disbanded Project Management Office, restructured the IT department, and realigned operations to meet enterprise needs and system objectives. Optimized cybersecurity by earning board and executive buy-in to hire the inaugural CISO. Reengaged health system and Cerner executive leadership to secure Cerner automation strategy buy-in.
  • Created a Partnership-Driven Service Delivery Model: Through an IT balanced scorecard enabled senior leadership to track performance, measure customer satisfaction, and assess progress on strategic initiatives. Co-chaired the Clinical Governance Committee in a collaborative effort with the system CMO and CMIO.
  • Raising the Performance Bar for Strong Financial Results: Created the IT revenue cycle uplift team that effectively addressed challenges in AR days, DNFB, denial reporting and overall collections. Elevated YTD collections 21% over prior year, with an 11% decrease in AR days. Lowered consultant labor costs $12.3M in FY 2019. Delivered savings of $1.3M by moving timekeeping, payroll and staff scheduling to a cloud-based RHO platform.
  • Driving Needed Change: Initiated implementation of a CORE desktop engineering project across 4,500 desktops focused on delivering a LTSB Win10 OS, curated application portal and enhanced cybersecurity features. Consolidated two ambulatory VDI environments, folding them under a core VDI instance.
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Site Chief Information Officer
Jun 2012 - Jul 2018


Promoted to direct the ongoing development and delivery of IT Infrastructure and services in a highly complex and matrixed environment supporting the operations of the LLUH affiliate hospitals with >1,500 faculty physicians, fellows and residents. Served as a strategic partner to the CIO and CEO while positively transforming the IT organization and stewarding a combined $19.4M operating budget. Broad experience implementing, supporting, and optimizing Epic, Cerner and athenahealth EHR platforms. Planned and directed delivery of all IT, Clinical Informatics, PMO and Clinical Engineering services delivered through an organization with more than 150 professionals.

  • Optimizing Operational Efficiency through Strategic Leadership: Outsourced the Service Desk to enhance customer satisfaction, cut OT hours 90% and elevate first call resolution rates to 88%. Reduced LOS and readmission rates by implementing population health-based tools and eliminating gaps in care. Lowered backlog of enterprise projects 70% in 18 months by building a PMO. Streamlined the CPOE process while reducing the number of mouse clicks by ~30%.
  • Building Strong Partnerships and High-Performance Teams: Led a Transformation Leadership Program focused on healthcare reformation and positive interdisciplinary team partnerships between Information Services and the business. Mentored and coached multiple staff through the 10-month leadership program Created a preferred sub-acute provider network maximize access to real time EHR data and transition of care. Co-Led efforts for the onboarding of partner organizations onto the LLUH Epic CareConnect platform. Providing technical assessments, SLA’s, contracting and licensing reviews, project scoping, change management, governance and implementation oversight for strategic alignment and leveraging of shared resources.
  • Innovation and Collaboration with Inland Empire Health Plan: Co-chaired the Technology Council between LLUH and IEHP, the largest not-for-profit Medicare-Medicaid plan in Southern California. Spearheaded technology innovations to support the clinically integrated network between payors, providers, and health systems. Leveraged location intelligence to create visualization heat maps to drive population health initiatives, EHR and HIE interoperability, implemented image sharing VNA, and structured HEDIS data imports for provider pay for performance programs.

IT PROGRAM MANAGER (2012 – 2013)

Brought on to drive automation across the organization and optimize productivity in its various clinical and business environments. Provided exemplary leadership that delivered exceptional outcomes in conflict resolution and the management of complex issues related to the provision of Tertiary, Quaternary and Level I trauma care.

  • Accelerating Cash Flow: Directed a successful build out and optimization of the LLUH Murrieta Revenue Cycle workflows to decrease AR days by >50%.
  • Driving Change that Improves Productivity: implemented Neurology Tele Stroke Service between Murrieta campus and LLUH physicians. Improved the end-user and customer experience by providing EpicCare training supporting an ambulatory rollout to >60 clinics for main health system. Served as project consultant to ensure Big Bang Epic In-patient Go-Live Readiness across five hospitals.
  • Reinvigorating IT Performance and Relations with the Business: Successfully led the reimplementation of a botched Cerner Go-Live. Reengaged Cerner and Murrieta senior leadership in a PeopleSoft implementation to effectively deliver 14 HR/Payroll, Financial, and Supply Chain solutions. Spearheaded vendor integration with Cerner Millennium Revenue Cycle, GHX, retirement plan, health insurance and other related business functions.
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Business Unit CIO
Nov 2000 - Jun 2012


Promoted to lead the business unit IS/IT organization charged with delivering infrastructure, Field Services, PMO and Software Development services to internal users and external customers. Managed $12M OPEX budget and capital expenditures as large as $1.5M while enhancing profitability by driving continuing improvement in cost control, engineering quality, project management and web-based software solutions and systems.

  • Enhancing the Company’s Visibility and Reputation: Drove delivery of onsite, 24x7x365 technology support to earn a reputation in the healthcare revenue cycle market for superior technical performance, claims processing, system availability and platform security.
  • Partnering with Business to Improve Reliability and Financial Performance: Effectively managed relationships with executives at Bank of America, Wells Fargo, Catholic Health West, Tenet Healthcare, and others to strengthen revenue cycle management, clinical system support, applications, and infrastructure.


Played a pivotal role in growing the company’s revenue streams through leadership in technology modernization and vendor management. Built additional revenue stream of $1.6M by eliminating an outsourced vendor contract and delivering Virtual Tape implementation with in-house talent building revenues.

Modernizing Technology to Grow Revenues: Influenced new-release Linux/module upgrades through field engineering teams, adding $2.8M 2004 revenue while gaining buy-in for a bundled Enterprise product.

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Information Technology
Apr 1994 - Oct 2000
  • (Contract) Led key initiatives while handling specialized hardware/software support for hospital applications at managed care organization with 8.6 million plan members. Managed service desk technicians and vendors, supporting both Riverside and Fontana campuses.
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Medical Devices
Jan 1989 - Jan 1995
  • Worked as an ACLS certified Registered Nurse across the following departments, Home Health, Pediatric ICU stepdown, NICU and Anesthesiology. Assisted in managing junior staff, mentoring students, and collaborating with other care providers in delivering safe, quality patient care.
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Non-cloudteam Skill
Master's in Business Administration (MBA)
University of Redlands
Bachelor's in Biology
California State University
Associate's in Nursing
Walla Walla Community College
Certified Healthcare Chief Information Officer
CHIME, 2015
PMI, 2012
ITIL v3, v4
AXELOS, 2010
Purdue University, 2010
Change Management
Process Improvement
Project Management