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Vincent
vincent.albanese@outlook.com
610-509-0299
51 Le Forge Court
Radnor, PA 19087
Director, ITSM & Corporate Services
23 years experience W2
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Summary

Strategic problem solver with over 22 years of experience in global financial services and fintech. Experienced in planning and leading mulO-disciplined teams with delivery of high quality, complex client technology soluOons into the marketplace on Ome and within budget. AREAS OF EXPERTISE

  • IT Service Management
  • Program/Project/Product Management
  • Corporate IT Services
  • ServiceNow ImplementaOons
  • Quality Assurance & TesOng AutomaOon
  • Strategic Planning & Roadmap Development
  • Sales, MarkeOng and Client ConsulOng
  • IT Service Management
  • Program/Project/Product Management
  • Corporate IT Services
  • ServiceNow ImplementaOons
  • Quality Assurance & TesOng AutomaOon
  • Strategic Planning & Roadmap Development
  • Sales, MarkeOng and Client ConsulOng

Experience
Director, ITSM & Corporate Services
Feb 2015 - present
Formerly Sagent Lending/Fiserv Lending SoluOons
  • Responsible for operaOng a Corporate IT Services budget in excess of $6mm and a staff of over 45 team members and partners spanning ITSM, Internal Socware Systems, Internal Network, Infrastructure and Telephony Engineering and HelpDesk disciplines
  • Manage ITSM frameworks for Change, Release and Problem Management pracOces supporOng internal and client commercial applicaOons across both on premises and Azure and AWS cloud-based environments
  • Delivered ITSM, ITBM, CSM, IntegraOon Hub, SAM and Discovery (CMDB) implementaOons of ServiceNow, including migraOons out of ServiceDesk and Salesforce included Knowledge, Community and over 70 Service Catalogs deployed across Customer and Internal Service Portals
  • Oversaw Socware ConfiguraOon Management and DevOps pracOces and their migraOon from on premises source control and life cycle tools into Azure DevOps Vincent G. Albanese Jr. " vincent.albanese@outlook.com
Problem Management Project Management
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Director- Quality Assurance, Wealth Management Plahorm
Jan 2012 - Feb 2015
Director
  • Quality Assurance, Wealth Management Plahorm
  • Managed tesOng teams and the bug-free enhancements
  • Provided management reporOng, accomplishments, coordinate planned acOviOes and drive issue resoluOon
  • Oversaw process for conOnuous review and improvement of tesOng pracOces, including, uOlizaOon of crowdsourcing and improved test data management for tesOng environments
  • Developed and implement TesOng AutomaOon Roadmaps across numerous business processes and ensure plahorm-wide cross-browser compaObility Ally Bank Charloie, North Carolina
Project Management Quality Assurance
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Senior Consultant
Nov 2010 - Jan 2012
  • Led the creaOon of a Program Management Office and defined the organizaOonal structure and team objecOves for all technology development work for ally.com
  • Delivered and defined a discovery pracOce aimed at resolving issues related to the concept phase of the project life cycle
  • Led the transformaOon of Ally's project-Oering and governance methodology to beier esOmate project cost, complexity and risk exposure
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Senior Consultant
Nov 2010 - Nov 2010
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Vice President- IniOaOon Product/Program Manager, Client Access
Apr 2010 - Nov 2010
  • Delivered a Program Management Office Roadmap aimed at idenOfying areas for project management efficiencies and overall delivery process improvements
  • Managed delivery of the U.S. Credit Card Program ($3mm porholio): Card Rate Increases Risk Based Pricing New Credit Card Rewards Program Secured Card Product ImplementaOons RegulaOon GG/ZUDAP Compliance JPMorganChase
Process Improvement Program Management Project Management
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Vice President
Aug 2006 - Feb 2008
Client Access London, United Kingdom
Project Management
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the Client Access Product Manager
Aug 2006 - Aug 2006
responsible for delivering a strategic roadmap which prioriOzed the tacOcal maintenance and improvement of exisOng products and strategic extension of the Client Access applicaOons and InsOtuOonal Trust infrastructure to achieve 'best in class' rankings
  • Managed the planning the delivery teams for enhancements to the Clearance & Agency Company TransacOon and ReporOng applicaOons with an annual operaOng budget of $3mm
  • InsOtuted Product & Program Management disciplines for the Clearance & Agency porholio of applicaOons, including delivery of management reporOng, applicaOon/infrastructure support metrics, user adopOon staOsOcs, financials and compeOOve intelligence
  • Developed markeOng materials, user guides, release notes, sales presentaOons, RFP responses, flash tours and online training
Delivery Management Program Management RFP
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Vice President Program Manager
Feb 2005 - Aug 2006
  • Established and implemented technology projects ($1.5mm porholio) related for the redesigned chase.com
  • Coordinated and managed project teams and ensured high quality deliverables
  • Projects Managed: Blackout Messaging Credit Card Balance Transfer ConOngent Credit Line Increases Credit Card eDisputes Retail and Credit Card Enterprise Loyalty Program Re-hosOng the Student Loan Servicing Program
Program Management Project Management
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Sep 1998 - Mar 2000
ParOcipated in a highly compeOOve specialized management program emphasizing growth through rotaOonal assignments and business training in OperaOons Product Management Planning
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Edit Skills
Non-cloudteam Skill
Education
English
Villanova University
Minor: PoliOcal Science
Skills
Project Management
2021
12
Problem Management
2021
6
Quality Assurance
2015
3
Program Management
2010
1
Delivery Management
2006
1
Process Improvement
2010
1
RFP
2006
1
Strategic Planning
0
1