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Gabrielle
GEDOUARD85@GMAIL.COM
904-294-4000
Jacksonville, FL 32216
CALL CENTER
4 years experience W2
0
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Average rating
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Summary

Experience
CALL CENTER
Banking/Financial
Jan 2018 - present
10TH LARGEST COMMERCIAL BANK IN THE U.S.
Customer Service Fraud Investigation Disputes Cyber Security Microsoft Office
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CUSTOMER SERVICE COORDINATOR, DISPUTES LEND
Mar 2020 - Nov 2020
PER WEEK FROM CUSTOMERS DISPUTING CHARGES ON THEIR CREDIT CARD ACCOUNTS. FILE CLAIMS AND WHEN NECESSARY EXPLAIN WHY THEIR CLAIM WASN'T SUCCESSFUL. * IN TRAINING, EARNED A RATING OF 100% ON NPS AND QAS.
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Insurance Broker
Jan 2017 - Jan 2018
Call Center Handle 500-600 outbound and inbound calls per week to Medicare and Medicaid customers to help them identify the appropriate coverage based on health and income. Licensed to work with customers in over 20 states with seven different major insurance carriers.
Customer Service Microsoft Office
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Jan 2017 - Jan 2018
Wholly-owned subsidiary of tranzact, the nation's leader in delivering high-volume sales for insurance brands.
Customer Service Microsoft Office
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Call Center
Jan 2017 - Jan 2017
Conduct both outbound and inbound calls to identify qualifying customers. Educate Medicare beneficiaries on the different plans and how they work.
  • Top sales agent of team, supervisor Henry
  • Top sales agent within AETNA sales department for month of October
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Non-cloudteam Skill
Education
Communication Pre-law
University of South Florida
Skills
Microsoft Excel
2021
1
Problem Solving
2021
1
Sales
2021
1
Written Communication
2021
1
Customer Service
2021
4
Microsoft Office
2021
4
Cyber Security
2021
3
Disputes
2021
3
Fraud Investigation
2021
3