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Jayne
jcthomas113@gmail.com
512-699-8198
Pflugerville, TX 78660
Implementation Engineer III
5 years experience W2
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Summary

I enjoy working with state-of-the-art software, in creative, technology-driven organizations, with environments that encourage innovative thinking, performance recognition, and career development. I am experienced in developing and maintaining databases, managing daily operations, data collection, data analysis and troubleshooting for employees and clients.

Experience
Implementation Engineer III
Information Technology
Sep 2019 - present
Troubleshoot/resolve customer problems of complex nature such as code defects, product configurations, networking, platform, or database issues found within the networked environment.
  • Manage an individual open case queue, while regularly receiving escalated cases from management, and prioritize accordingly.
  • Establish relationships with other partner teams that impact implementation and technical support.
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Implementation Engineer Austin
Information Technology
Mar 2019 - Aug 2019
Supported web-based and client/server applications using SQL databases.
  • Implemented Windows and SQL server application installs, upgrades and validations in on premise and hosted environments.
  • Detailed migration of applications for customer servers and core systems to include SQL DB modifications, data cleanup, and backup resolution plans.
  • Worked with Project Management for new implementations, including software installation, configuration, and QA.
  • Monitored and maintained data integration for all post-implementation customers.
  • IIS troubleshooting for web applications.
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Big Data Engineer/ETL Developer
Information Technology
Sep 2016 - Feb 2019
Implement, maintain, and enhance ETL solutions, fulfilling data quality and performance requirements.
  • Acquire data from multiple internal and external data sources/technologies.
  • Write SQL and Hive queries and create solutions to deliver data to business partners.
  • Design and develop Teradata solutions that follow the in-house development standards.
  • Develop scripts to automate the execution of ETL using shell scripts under Unix/Linux environment.
  • Support data processing pipelines to transform and visualize data using Hadoop technologies.
  • Identify and analyze business requirements, translating requirements to technical specifications.
  • Work closely with senior analyst of both source and EDW systems to ensure the requirements are correctly implemented.
  • Monitor system performance, to identify technical problems and monitor data integrity to identify data quality problems.
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Edit Skills
Non-cloudteam Skill
Education
Computer Information Systems
Florida Agricultural & Mechanical University
Skills
Big Data
2019
3
Business Requirements
2019
3
Data Engineering
2019
3
Data Integrity
2019
3
ETL
2019
3
ETL Developer
2019
3
Hadoop
2019
3
Hive
2019
3
Linux
2019
3
Shell Scripts
2019
3
SQL
2019
3
Technical Specifications
2019
3
Teradata
2019
3
UNIX
2019
3
Version Control
2019
3
Data Analysis
2015
1
Analysis
0
1
Analytics
0
1
AutoSys
0
1
Business Intelligence
0
1
Cadre Teamwork
0
1
CSS
0
1
Customer Service
0
1
Data Integration
2019
1
Data Warehousing
0
1
Database Backups
2019
1
Database Upgrades
2019
1
Git
0
1
HDFS
0
1
Human Resource
0
1
IIS
2019
1
in-memory databases
0
1
Inventory Management
0
1
J.D. Edwards
0
1
Microsoft SMS Server
0
1
Microsoft Word
0
1
mSQL
0
1
Oracle DBMS
0
1
Problem Solving
0
1
Process Improvement
0
1
Project Management
0
1
Public Cloud
0
1
Quality Assurance
0
1
Requirements Gathering
0
1
SCSS
0
1
SQL Developer
0
1
SQL DW
2019
1
SQL Server
2019
1
Stakeholder Engagement
2013
1
Strategic Planning
0
1
Technical Support
0
1
Training
0
1
Visual Studio
0
1
Windows
2019
1