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Jacksonville, FL 32210
Portfolio Servicing Specialist/Fraud Investigator
15 years experience W2
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Audit-Risk Operations Officer with over 15 years of experience in the banking industry. Performance driven, analytical thinker, with a robust portfolio of financial skills including, but not limited to, Bank Operations, Customer Service, and Sales. Specialized in leading and executing fraud investigations and internal audits.

Portfolio Servicing Specialist III
Jun 2019 - present
Communicate with clients that are currently delinquent and discuss resolutions to bring account current.
  • Identify clients that are at high risk of defaulting and formulate a process that helps to and reduce the delinquency ratio within our targeted goal.
  • Solve complex issues due to contractual inaccuracies and fraudulent claims investigate and partner with other lines of business to provide excellent client service.
  • Conduct meetings and formal training on best practices to achieve goals while mitigating risk and losses.
  • Liaison with other departments on process improvements strategies.
  • Supported and assisted in in User Acceptance Testing (UAT) process and production rollout.
  • Identify trends and determine system or process improvement opportunities and implement change to drive results.
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Certified Area Operations Officer Compliance II
Information Technology
Mar 2009 - Dec 2017
Lead and executed fraud investigations for internal and external transactions which resulted in branches under leadership having the lowest fraud losses in the region.
  • Facilitated fraud meetings and training with peers and associates on emerging risk for second and first line of defense.
  • Investigated policy violations by researching and conducting interviews for possible internal and external misconduct.
  • Performed site visit to test audit functions for deficiency, red flags, and risk in team or individual settings.
  • Analyzed internal control documentation to identify risk indicators during branch review assessment.
  • Recognized by management as top performer on a consistent basis.
Auditing Compliance
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Senior Teller
Mar 2006 - Aug 2006
Branch Banking & Trust Established and maintained relationships with new and existing clients.
  • Executed outbound calls to promote checking accounts, loans, and other services to new and existing clients.
  • Guided and instructed presentations to establish new relationships with clients and associates. Supported and coached tellers on ways to institute and acquire sales goals.
  • Achieved numerous awards for top sales performance. Senior Teller
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Teller Coordinator
Dec 2005 - Mar 2006
Reviewed and monitored daily cash reports to ensure the branch remained in balance.
  • Managed branch currency to adhere to assigned limits, including receiving and sending cash.
  • Filed Currency Transaction Report and Monetary Instrument Sales Logs (MISL) as required.
  • Efficiently processed high volume transactions and negotiable instruments.
  • Met and exceeded sales goal by providing excellent Client Service by listening to their needs.
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Non-cloudteam Skill
Accounting & Business Management
Queensborough Community College of The City University of New York Bayside
Bayside High school Virginia Beach