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Suzanne
suenargi@comcast.net
908-303-5105
7 Cobblestone Road
Annandale, NJ 08801
PM/Director - Voice Engineering
33 years experience W2
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Summary

  • Hands-on and diverse experience and accomplishments in technology and leadership
  • Coordinated installations, utilizing thorough and contemporary knowledge of cutting-edge infrastructure systems and applications.
  • Accomplished project manager
  • Provided ongoing support of projects, training of staff, and productive relationships with cross functional teams.
  • Motivated, focused, and adaptable
  • Ensured high standards of quality, innovation, and strict attention to detail.
  • Proven relationship management skills
  • Maintained solid partnerships with staff and high-profile clients and vendors to achieve goals and objectives in team-oriented environments. Focusing on process improvement
  • Excellent communication skills
  • Facilitated ongoing communications by conveying project and technical objectives clearly and effectively to all levels in an organization.

Experience
Director - Voice Engineering
Information Technology
Feb 2008 - present
(CVS Healthcare)
  • Improve the business processes between my voice team and CVS/Aetna departments through analysis and collaboration
  • Get involved in long-term business planning at the managerial and executive level
  • Collaborate with department management to develop financial plans
  • Analyze the performance of support functions for my department and make recommendations for improvement
  • Work with project managers to develop plans for special programs/projects
  • Lead day to day operation team including troubleshooting issues and executing on projects to ensure overall company success.
Project Management
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Director of Operations
Apr 2001 - Aug 2005
Overall responsibilities for the Operations function of the business.
  • Management of field engineers and technicians
  • Management of the network operations center (NOC)
  • Management of the customer service and support desk
  • Project management of all installs, upgrades and other customer service orders
  • Management of dispatch function
  • Pre-sale customer engineering and configuration support
  • Development of safety rules and regulations
  • Management and implementation of employee technical training and development as well as internal process improvements
  • Proactive interaction with customers to ensure high level of customer satisfaction
Process Improvement Project Management
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Consultant Project Manager
Jan 1988 - Jan 2001
  • Oversaw project encompassing new installations of Meridian PBX's.
  • Successfully transitioned T-1's to new long-distance carrier for Deutsche Bank on nationwide basis.
  • Managed national CDR installation for Deutsche Bank.
  • Served as Deutsche Bank Call Center expert related to installations and training.
  • Supervised activities of vendors.
  • Assisted with programming for customers purchasing Nortel Products
  • Conducted training on set features for Meridian PBX, ACD, Octel Voice Mail, Meridian Mail, and Meridian Max in support of cutover coverage.
Project Management
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System Design Specialist
Telecommunications
Jan 1988 - Jan 1988
Performed programming for customers, assisted with cutover coverage, and trained end-users.
  • Served as Telecommunications Analyst and Field System Design Specialist.
  • Conducted negotiations and managed vendor relations.
  • Assisted with supervision of 120 agents in call center for travel department.
  • Managed various projects for Johnson & Johnson.
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Non-cloudteam Skill
Education
MIS Information Systems Management
UNIVERSITY OF PHOENIX
e-Business Management
UNIVERSITY OF PHOENIX
Certifications
PMP
PMP Certification
Skills
Project Management
2021
30
Process Improvement
2005
4
Microsoft Excel
0
1