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Jeremy
jeremyhillin@gmail.com
214-909-8232
Dallas, TX 75398
Chief Operating Officer
11 years experience W2
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Summary

  • Team Alignment
  • Staff Optimization
  • CI/CD Tools
  • Cloud Migrations
  • Mentoring and Coaching
  • IT Transformations
  • Docker Container Solutions
  • Modernizations
  • Agile and Scrum
  • DevSecOps
  • Client Engagement
  • Vendor Management ACCOMPLISHMENTS
  • Transformed silo organizations (Global Engineering and Ops) increasing business value, accountability and cooperation by reorganizing engineering scrum teams (Devs, Scrum Masters, QA, Ops, and DBAs).
  • Founding team member of DFW DevOps Days and DevOps Live Meetup as it grew in popularity with exciting presenters and video streaming.
  • Grew staff by 76% and lowered employee turnover due to evolved leadership and engagement generated by leadership training and employee cultural improvements.
  • Guided and architected a multimillion-dollar Digit Transformation initiative with several large vendors to modernize a legacy healthcare CRM solution to a hybrid cloud solution.
  • Transformed silo organizations (Global Engineering and Ops) increasing business value, accountability and cooperation by reorganizing engineering scrum teams (Devs, Scrum Masters, QA, Ops, and DBAs).
  • Founding team member of DFW DevOps Days and DevOps Live Meetup as it grew in popularity with exciting presenters and video streaming.
  • Grew staff by 76% and lowered employee turnover due to evolved leadership and engagement generated by leadership training and employee cultural improvements.
  • Guided and architected a multimillion-dollar Digit Transformation initiative with several large vendors to modernize a legacy healthcare CRM solution to a hybrid cloud solution.

Experience
Chief Operating Officer
Banking/Financial
Apr 2020 - present
Oversee daily operations, driving the strategic direction of a financial services company and keeping employees safe during the pandemic. Engage with key stakeholders to increase understanding of the organization, to successfully lead change and growth initiatives.
  • Revenue growth month over month due to greater productivity and staff optimization by using analytics and KPIs to increase daily performance goals.
  • Increasing client enrollment by 20% by successfully manage a profitable competitor contract purchase and transition.
  • Orchestrate a timely and successful headquarter relocation from Plano to Richardson, with well-planned project schedule, extensive coordination, and frequent communication.
  • Driving an innovative training program for new hires and leadership development impacting manager performance.
  • Improving wait time, issue resolution, and customer satisfaction due to reconfiguring the organization structure for Client Service Solutions.
  • Establishing a business continuity plan, enabling the continuation of services during an environmental disaster like Covid19.
  • Fostering compliant document management practices and cloud solutions by implementing Office.com, SharePoint Online, and Azure.
  • Building our business development program, improving and encouraging mentoring and coaching for the sales team, resulting in increased conversion and employee satisfaction.
No skills were added
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Senior Director of Information Technology
Apr 2016 - Apr 2020
Drove strategy, architecture, delivery, budgeting, and vendor management relationships, as well as Software Engineering and DevOps. Oversaw nationwide IT functions and end-user support staff.
  • Architected application and cloud solutions for AWS and Azure services complying with critical regulations such as HIPAA, SOX, and PCI.
  • Drove and guided data center operations and infrastructure solutions, including detailed planning for the migrations for AWS and Azure.
  • Orchestrated a modernization program moving from monolith RPG green screen to modern architecture using Java, Spring, Angular, Selenium, OpenShift, and AWS platform.
  • Migrated systems from monolith file-based solutions to microservice architecture by decoupling business domains with microservice APIs, employing Docker Container solutions.
Data Center Project Management SOX
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Senior Manager of IT
Sep 2015 - Apr 2020
Established DevOps practice consisting of awareness, training, CI/CD/IaC solutions, improved cycle time, failure rates, and MTTR.
  • In support of DevOps, guided and directed platform automation engineers to construct pipelines with GitHub, TeamCity, Chef, Puppet, AWS, Azure, VMware, and multiple other CI/CD tools.
  • Executed an enterprise-wide Infra as code workflow to increase Sox/PCI requirements.
  • Constructed a scalable pipelines for a large SAFE Agile development organization.
  • Instrumental in promoting ITIL processes and practices with Agile delivery to decrease bottlenecks and conflicts.
Agile Methodology PCI SOX
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Manager of DevOps
Mar 2015 - Sep 2015
Drove a DevOps culture by conducting training for senior leadership and delivery teams, delivering automation solutions, and evangelizing DevOps practices.
  • Managed relationships and educated vendors in promoting DevOps culture.
  • Mentored and coached team members to optimize processes and tools to deliver scalable solutions.
  • Transformed culture to use tools for transparency and identify opportunities for improvement.
No skills were added
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Senior Delivery Manager
Nov 2010 - Mar 2015
Oversaw 90+ global managers and associates encompassing critical business operations, support, implementation, modernization, and future forecasting. Managed relationships with vendors in promoting DevOps culture. Executed and refined HIPAA, SOX, SOC2, and Risk Management practices. Implemented reporting procedures to support Senior Management.
  • Lowered delivery time by boosting DevOps philosophy to ensure greater client satisfaction.
  • Reduced operational cost and expanded customer satisfaction by improving organization efficiencies and SLAs.
  • Led a method for measuring everything as an operational strategy resulting in optimized processes and performance, in addition to augmented accountability.
  • Ensured solutions executed by vendor implementations are compliant with client enterprise policies and best practices.
  • Conceived and executed virtualization strategies meeting client needs and lowering costs.
Risk Management SOX
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Manager of Security and Identity, Healthcare Operations
Nov 2010 - Nov 2010
Application Development, Tenet Systems.
Application Development
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Edit Skills
Non-cloudteam Skill
Education
Management Information Systems
The University of Texas
Computer Science, and Business Administration
Howard Payne University
Certifications
ITIL Certified
AWS Cloud Guru Certified
UML Certified
CrossFit Level 1
Skills
SOX
2020
14
Agile Methodology
2020
5
PCI
2020
5
Risk Management
2015
5
Data Center
2020
4
Project Management
2020
4
Application Development
2010
1