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Erica
eljenkins76@yahoo.com
424-278-5770
Atlanta, GA 30389
Lead Senior EMR Analyst - Cerner (Consultant)
23 years experience W2
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Summary

  • Cerner Ambulatory and Inpatient Analyst - Subject Matter Expert
  • Epic credentialed Trainer, Analyst
  • Quick Order Content, Complete Build out of DCW, PowerChart, PowerForms, MPages, Surgery, PowerPlans, Labs, Orders, Hierarchy, IV, Registration, Charges Build Experience
  • Patient Data Conversion and build
  • Expert Chart Abstraction
  • Experience working with all specialties (Cardiology, Vascular, RadNet, Lab, Radiology, Ambulatory, FirstNet, and Clinical Aspects)
  • Workgroup workflow redesign and design decision discussions and obtain input from appropriate clinical areas (Cardiology, Nursing, Providers, Acute Therapies, Radiology, FirstNet, Ambulatory)

Highlights

  • Healthcare IT Experience: 22 years
  • Cerner: 14 years
  • Various EMR’s: 12 years
  • Epic: 10+ years
  • SME: Cerner Inpatient implementation, design, workflow analysis, process lead, and activation
  • Leadership: 6 years

Experience
Lead Senior Cerner Clinical Analyst (Remote)
Healthcare
Jul 2020 - Oct 2020
  • Reviewed dormant rules and identified alerts; worked with Banner's team to understand the original intent of the rule or alert.
  • Made recommendations as to whether certain rules and alerts should be retained.
  • Provision/Deprovision users, emails, etc.
  • Run queries/CCL Build.
  • Run Chart Abstraction queries.
  • Care Management build and support.
  • HealtheIntent Review.
Cerner Technical Support Technical Specifications Analysis
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Senior Clinical Analyst
Healthcare
Apr 2020 - Jul 2020
  • PowerPlan, PowerChart, Inpatient, PowerNote, Orders, Surgery, MPages, Template build.
  • Worked with clinical teams, provided leadership and direction with implementation/and support.
  • Provided Senior helpdesk services within PowerChart, Core, Security, Community Works, Physicians Services, Inpatient, Workflows, all modules, and Nursing applications.
  • Run queries/CCL Build.
  • Utilized ServiceNow ticketing system.
  • Resolved issues with configuration.
  • CDM build.
  • Security build.
  • Tested coordination of the new builds.
  • Assisted with defect testing and resolution.
  • Provided optimization.
  • Assisted with information transfer with Epic.
ServiceNow Epic EMR Technical Specifications Technical Support
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Analyst/ Content Developer/Instructional Designer
Healthcare
Feb 2019 - Mar 2020
  • Wrote technical course content for Cerner
  • Developed and tested courses (all specialties) / created EHR Content
  • Developed User Guides, Job Aids, Training Content
  • Tested, Built Ambulatory Module
  • Corrected and published Course content utilizing Adobe Captivate
  • Tools used: Vector, Notepad ++, JKO (Nemesis), Captivate, Citrix, JavaScript
JavaScript Training EMR Citrix Cerner Technical Specifications
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Cerner Senior Solution Analyst
Healthcare
Mar 2018 - Dec 2019
  • Participated in workgroup workflow redesign, designed decision discussions, and obtained input from appropriate clinical areas (Cardiology, Nursing, Providers, Acute Therapies, Radiology, FirstNet, Ambulatory).
  • Provided perspective on design based on the expertise of existing system configuration.
  • Validated design and build work and development of education materials.
  • Offered expertise to Cerner Millennium functionality.
  • Configured data collection workbooks after St. Luke’s has approved the DCW.
  • Resolved any break-fix issues with configuration/design.
  • Coordinated with Design leads on escalation process and build status reporting.
  • Developed unit testing scripts.
  • Chart Abstraction.
  • PowerForms, MPages, PowerPlans, Labs, Quick Orders, Event hierarchy, DCW, Registration, Charges Build Experience, Core, HNA, Security, Access Management build (consists of design, build, assigning of privileges, security preferences, building ad-hoc forms, etc.).
  • Completed iterative approach of unit testing.
  • Reviewed/Validated system testing and integrated testing scripts.
  • Assisted with regression script development.
  • Assisted with defect testing and resolution.
  • Provided clarification and continuity with St. Luke’s analyst during activation.
Unit Testing System Testing Regression Testing Cerner Technical Specifications Technical Support Scripting
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Senior Cerner Clinical Analyst
Healthcare
Jul 2018 - Sep 2018
  • Built, tested, and validated PowerChart (Cardiology /Ambulatory including specialties).
  • Responsible for developing workflows for various departments.
  • Trained a variety of users including physicians, nurses, and technologists in the above applications.
  • PowerForms, MPages, PowerPlans, Labs, Quick Orders, Hierarchy, IV, DCW, Registration, Charges Build experience.
  • DCW Completion.
  • Updated project plan to report progress and identify risks.
  • Liaison between client leadership, Cerner and Project Teams.
  • Worked with clinical teams, provided leadership and direction with implementation and support.
Project Planning Cerner Training Technical Support Technical Specifications
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Senior Clinical Analyst
Healthcare
Mar 2018 - Jun 2018
  • Strong knowledge of Cerner Cardiology including ECG with GE cart interface.
  • Command Center Analyst.
  • Responsible for builds and design including DCW Completion (PowerChart/Ambulatory including specialties, FirstNet, Registration/Scheduling, Oncology, GenLab/PathNet, Cardiology, Peds, Women's Health, Nursing, Acute Therapies).
  • Extracted Data from Ascend, Merge, and Premier. Data included patient information, Registration Information, Insurance, Orders, and Coding.
  • Wrote basic CCL commands.
  • Utilized Discern Explorer to extract data from foreign databases previously used or currently used to correlate with Cerner.
  • Experience with Stress Lab with Motara interface and Echo.
  • Knowledge of Ascend products.
  • Built, validated, and tested Merge Hemo.
  • Discern Explorer.
  • Responsible for developing workflows for the cardiology department.
  • Assisted vendors in network troubleshooting and local network changes.
  • Key resource for Radiology/ Cardiology and IT-related projects.
  • Trained a variety of users including physicians, nurses, and technologists in the above applications.
  • DCW Completion.
  • Medical Imaging Workflows.
Problem Solving Medical Imaging Cerner Technical Specifications Technical Support Training
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Cerner Clinical Informatics Analyst
Healthcare
Nov 2017 - Mar 2018
  • Command Center (Build, update, and support PowerChart/Ambulatory, and specialties including Pharmacy, Inpatient, Surgery, Physicians/Nursing including Tier 1 -3).
  • System Senior analyst for Beta Testing hospital which includes Conversion from paper, ECW, and File Maker Pro EHR to model Cerner Millennium including Ambulatory, Labs, Specialties and Employee Health.
  • Build and Design including DCW Completion.
  • Workflow Analysis (Provider, Nursing, Front Office, etc.).
  • Provided helpdesk support.
  • Updated project plan to report progress and identify risks.
  • Liaison between client leadership, Cerner and Project Team.
  • Facilitated the management of user expectations.
  • Conducted weekly design meetings with client and Cerner Solution Architect via WebEx to localize model content.
  • Updated Data Collection Worksheets (DCW) to reflect localization and new content.
  • Reviewed current state workflows and performed gap analysis for future state workflows.
  • Developed future state workflows utilizing Cerner’s Workflow Designer for all clinic processes involving physicians, mid-level providers, residents, nurses, medical assistants, nutritionists, diabetic educators, dietitians, case managers, social workers, Pharm D, behavioral analysts, and genetic counselors.
  • Wrote System and Integration Test scripts utilizing Cerner’s Test Builder.
  • Chart Abstraction.
  • Provided training for the leadership team.
Training Systems Integration Project Planning Integration Testing EMR Cerner Analysis Scripting
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Cerner Sr. System/Configuration Analyst
Healthcare
Aug 2017 - Nov 2017
  • Conducted application analysis: system performance, system interfaces, data conversions.
  • Led and/or conducted exercises to gather detailed business requirements.
  • Developed detailed application specifications.
  • Validated specification documentation.
  • Led and/or participated in feasibility studies.
  • Configured and built Cerner solutions using the Cerner build tools.
  • Conducted application analysis including (as required) system performance, capacity plans, system interfaces, data conversion routines, acceptance criteria, gap analysis, risks.
  • Documented changes in user processes, assisted with business process redesign.
  • Developed recommendations related to new applications and processes.
  • Provided input into the development of policies and procedures.
  • Developed detailed work plans for application release and implementation schedules.
  • Liaised with security/privacy coordinators to ensure compliance.
Compliance Process Redesign Documentation Cerner Business Requirements Analysis Technical Specifications
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Cerner Clinical Informatics Consultant
Healthcare
Mar 2017 - Aug 2017
  • Demonstrated advanced Acute Physician workflow (Documentation, CPOE, Rounds, Admission, Transfer, Discharge Meds Rec, etc.) and solution knowledge, in accordance with Cerner standards.
  • Drove development of future state workflows leveraging Cerner’s standards. Created positive experience of client counterparts throughout the engagement.
  • Educated the client on design recommendations and configuration tasks to ensure their understanding and knowledge of maintaining acute workflows and content long term.
  • Conducted implementation process leadership for client workgroups.
  • Consulted with client service line/department project teams (cardiology, labs, radiology, pharmacy, and other specialties) to gain agreement on the client’s desired value objective opportunities.
  • Domain expertise (clinical, revenue, and operational).
  • Proficient in advanced Ambulatory workflow (Provider, Nursing, Front Office, Coder, and Ancillary staff, including lab, radiology, medication administration, ePrescribe, and other Orders workflows) and solution knowledge, in accordance with Cerner standards.
  • E-prescribe: Build out of DCW’s. Assisted with buildout, Staging Console, patient eligibility, pharmacies, Rx’s, medications, and test patients.
Documentation Cerner Technical Support Technical Specifications
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Lead Cerner Clinical Informatics Specialist
Healthcare
Jan 2017 - Mar 2017
  • Command Center (Build, update, and support PowerChart/Ambulatory, and specialties including Pharmacy, Inpatient, Physicians/Nursing).
  • Chart Abstraction.
  • Wrote and tested scripts, tested validation, gathered data for the collection workbook.
  • Created hospital and clinical workflows.
  • Build and design including DCW Completion (PowerChart/Ambulatory including specialties, FirstNet, Registration/Scheduling, Oncology, GenLab/PathNet, Cardiology, Peds, Women’s Health, Nursing, Acute Therapies).
  • Evaluated current state and advised on the future state under PowerChart Ambulatory, Labs, Pharmacy, etc.
  • Provided helpdesk support.
  • Designed, built, tested, and maintained software applications that supported healthcare priorities patient safety, positive health outcomes, adherence to policy, regulatory and licensing requirements. 

  • Ensured that new/revised software produced desired results by designing, building, and testing its functionality and piloting with end-users.
  • Accommodated regulatory changes, e.g. JCAHO, by updating, designing, building, testing, and maintaining forms, tables, preferences, orders, rules, etc. 

  • Provided system support including analysis and troubleshooting. 

  • Clarified customer information management and technology needs.
  • Maximized workflow efficiency and end-user satisfaction by producing future state work processes that integrated the vision and clinical need. 

  • Improved work processes and information mining through the utilization of flowcharts, build spreadsheets, project plans, scope documents, and data analysis.
  • Hands-on design, build, implementation, and support experience with Cerner Clinical Documentation (Dynamic Documentation, CareCompass, Message Center/Inbox PowerNote, PowerPlans, MPTL/Task List, and MPages).
  • Experience in all phases of testing – unit, system, regression, integration, and UAT.
  • Configured Dynamic Documentation.
  • Customized components including smart templates, auto texts, workflows, progress note creations.
  • Created and built DCW’s.
  • Proficient in Core Security (DCPT Tools, prefmaint, privmaint, task access, etc.), Core Event Manager (ESH changes), Position build/troubleshooting/design HNA User (provisioning/profile build).
Regression Testing Project Planning Problem Solving Documentation Data Analysis Cerner Analysis Technical Support Technical Specifications
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Cerner Clinical Informatics Analyst
Healthcare
Sep 2015 - Dec 2016
  • Build and Design including DCW Completion (PowerChart/Ambulatory including specialties, FirstNet, Registration/Scheduling, PowerChart, Oncology, GenLab/PathNet, Cardiology, Peds, Women's Health, Nursing, Acute Therapies).
  • Chart Abstraction.
  • Command Center (Build, update, and support PowerChart/Ambulatory, and specialties including Pharmacy, Inpatient, Physicians/Nursing).
  • Participated in the deployment of new modules, upgrades, fixes, and new installations.
  • Maintained and supported clinical applications on and off normal scheduled shifts (troubleshooting, updates, fixes and project support, on-call).
  • Proficient in Core Security (prefmaint, privmaint, DCPTools, task access, etc.), Core Event Manager (ESH changes), Position build/troubleshooting/design, HNA User (provisioning/profile build).
  • Maintained Visit Summary, Orders, Meds, PowerChart/Ambulatory Organizer, Dynamic Worklists, MPages, DynDoc, Clinics, E-prescribe, and practiced workflows in various EHR systems including Cerner, Epic, McKesson, PatientKeeper, Allscripts.
Problem Solving Epic EMR Cerner Technical Support Technical Specifications Scripting
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Senior Cerner Ambulatory Consultant
Healthcare
May 2015 - Sep 2015
  • Supported practices on the following modules PowerNote, PowerChart, FirstNet, PathNet, RadNet, SurgiNet, PathNet, PharmNet, Care Management, Readmissions, iView, MPages, Dynamic documentation, etc.
  • Responsible for builds, design, and DCW Completion (PowerChart/Ambulatory including specialties, FirstNet, Registration/Scheduling, Oncology, GenLab/PathNet, Cardiology, Peds, Women’s Health, Nursing, Acute Therapies).
  • Developed and managed workflows, documentation, and some builds in Cerner Millennium.
  • Developed and managed requirements for training sessions.
  • Built and modified MPages, messaging, PowerPlans, PowerChart, PowerNote, templates, medications, and orders for Inpatient and Ambulatory sites.
  • Chart Abstraction.
  • Ensured all trainers had the facilitation skills needed to deliver a successful Cerner learning event.
  • Participated in a successful Cerner Ambulatory implementation project with Athens regional health system.
Training Documentation Cerner Technical Support
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EMR Sr. Consultant (Cerner/Patient Keeper/ MedHostAS400 / Pulse / MedRec / Krames)
Healthcare
Jan 2014 - May 2015
  • Built provider order sets, medications, and macros.
  • Provided classroom and one-on-one training with clinical staff.
  • Helped in the testing of Patient Keeper (MAPS)/Medication Reconciliation, and AS400 (Pulse) within the MedRec and CPOE project.
  • Provided knowledge and understanding of healthcare governmental regulatory requirements with a focus on Meaningful Use.
  • Worked with education, build, and training team to design and develop training materials for MedRec and CPOE.
  • Built order sets, medication orders, patient lists, and provided assistance for upgrades and enhancements within Cerner Modules.
  • Served as an educator for various classes and staff meetings for all levels of staff and physicians.
  • Provided training on E-Prescribe.
  • Built and maintained various models with all specialty groups.
  • Helped with PowerChart/Ambulatory optimization and physician customization.
  • Created and imported templates, phrases, texts, order sets prescriptions, Lab orders.
  • Updated system as needed.
Training EMR CPOE Cerner AS/400 Technical Support
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Cerner Consultant
Healthcare
Jun 1998 - Dec 2013
  • Kaiser Permanente - Project Manager (12/2008 to 12/2013)
  • ITascent – Cerner Project Manager Consultant (6/2007 to 10/2008)
  • Peach State Health - Implementation Manager (3/2006 to 4/ 2007)
  • McKesson Practice Solutions - Product and Implementation Manager (7/2002 to 2/2006)
  • UniCare BCBS (FTE) - Manager and Trainer (12/2001 to 5/2002)
  • WebMD (FTE) - IT Implementation Manager (06/1998 to 11/2001)

Project Management Cerner Technical Specifications Technical Support EMR
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Edit Skills
Non-cloudteam Skill
Education
Bachelor's in Psychology
Georgia State University 2015
Associate's in Nursing
Dekalb Community College 1998
Certifications
Registered Medical Assistant
Professional Certification Program and SAP End User ERP/CRM
Practice Workflow and Information Management
Redesign Specialist Certification
Project Manager
Billing Certification PM
Medical Cerner Analyst and Trainer
Workforce Implementation Analyst
Skills
Cerner
2020
22
Technical Specifications
2020
21
Technical Support
2020
21
EMR
2020
19
Project Management
2013
15
Scripting
2019
3
Training
2020
3
AS/400
2015
1
Citrix
2020
1
CPOE
2015
1
Documentation
2017
1
Epic
2020
1
JavaScript
2020
1
Problem Solving
2018
1
Regression Testing
2019
1
System Testing
2019
1
Unit Testing
2019
1
Analysis
2020
1
Business Requirements
2017
1
Compliance
2017
1
Data Analysis
2017
1
Integration Testing
2018
1
Medical Imaging
2018
1
Process Redesign
2017
1
Project Planning
2018
1
ServiceNow
2020
1
Systems Integration
2018
1