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Shweta
shwetapad@gmail.com
512-571-4150
Cedar Park, TX 78613
Customer Practice Manager
18 years experience W2
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Summary

Strategic Planning / Project Leadership / PMO / Agile / Business Development / Training and Learning Management / Business Process Improvements / Budgeting and Cost Control / Relationship Management / Team Leadership / Negotiation / Budgets / Quality Assurance / Procurement / Vendor Management / Risk Management / Cloud Computing / Complex Data Analytics / Global Management / Cross functional Management I have consistently achieved aggressive business and program goals by utilizing my strategic and implementation skills. I leveraged the planning, profit growth, cost control, HR, IT, budgeting and client relationship elements of project management, as the foundation for successful, broad based business leadership. My proven ability to apply strong analytical skills in any work environment, coupled with top-notch management and communication skills, has made me a key member of every team I have worked with. I am process oriented and professional, with adept decision making and excellent interpersonal communication and writing skills. Selected accomplishments Successful deployment of Network Analyzer Copper and Fiber projects at Telmex Coordinated major deployments of NA Copper and Fiber at Mexico City for Telmex from resources assignment, milestone tracking, technical and management planning, costing, regular communication with the customer and project documentation. Applied virtual project management to resolve "impossible" problems. Important client threatened to withdraw their business because of our organization's failure to correct product software problems. I virtually launched and led global high priority project, integrating teams across North America, Europe and Asia and ended year-long problem in three months. Managed the strategic initiative of a Big Data Deployment. Big Data Analytics entailed ingesting a variety of structured/unstructured data into Hadoop, Kafka integration, batch-mode analytics, streaming analytics using Spark, establishing data correlations, text mining, building predictive models, data visualization/reporting via Tableau/Jasper soft, deriving new insights, and taking proactive actions to prevent customer care calls and truck rolls, resulting in 15% cost savings Designed and introduced AIM project management methodology. Worked internally with various teams and organizations to create Advanced Integration Methodology (AIM) - a delivery discipline approach to managing projects. Worked extensively in the information architecture of cloud applications in aligning them to the organization process and principles that ensures that the integrated data delivers business value and aligns business priorities and technology. Implemented and monitored key performance indicators (KPIs) for various workforce operational processes and Programs. Career

Experience
Jun 2018 - present
  • Responsible for maintaining strategic accounts with North American Customers and overseeing all the Program Management aspects
  • Responsible for managing Mobile Device Management Solution for Tier 1 Customer in North America
  • Extensive working experience with high administrative and project skills to provide crucial support to project teams, ensuring they meet agreed operational milestones such as delivery, cost and quality.
  • Excellent experience managing RFPS, SOWs, through Salesforce for the customers.
  • Managed Cloud based projects on Agile, Scrum and Kanban for many Customers across US, using SAAS, PAAS and IAAS based cloud models, virtualization of servers and compute storage
  • Create process documents and guides to help managers develop their career path mainly focusing on management and product development skills. Deeply involved in operational improvement and process/workflow development
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Information Technology
Oct 2010 - Jun 2018
  • Owned customer relationship, account strategy and solution delivery for large enterprise accounts covering both North and South Americas such as Telmex, Telefonica, Bell Canada, Telus, Hawaiian Telcom, Frontier, Eastlink and CenturyLink within the professional services division
  • Managed pre-sales activities by developing value proposition based on customer operational metrics, gap analysis and assessments and building customized roadmaps to meet client's business objectives. P&L control of budgets up to $15M and led teams more than 30 people dispersed globally
  • Excellent experience in Network Analysis Management for both Copper and Fiber lines. Have more than 6 years of experience working with Fiber optics/GPON projects, FTTH projects from project planning, design, creating MOPs, deployment and implementation (OLT to ONT/ONU)
  • Lead many successful network deployments of Network Analyzer Copper and Fiber Projects across North and South Americas for more than 15 customers
  • Successful deployment of G. fast to roll out FTTH faster and extend ultra-broadband services to more than 2 Million subscribers at TELUS
  • Excellent experience in evaluating problems, RCAs and create unique business solutions through the SLA process
  • Successfully implemented and managed mobile operations environment and MDM (Mobile Device Management) solution, which included server-based installation and management, patches and upgrades across many customer platforms. It increased employee productivity by 26 percent by assisting with the development, testing and deployment of cross-platform mobile applications for Android, iOS and Blackberry devices
  • Successfully deployed AES (Apple Entitlement Server) solution, a mobile access network supporting LTE and supplying VoLTE and VoWiFi services on iOS devices at Eastlink
  • Experienced in managing Connected Device platform (CDP) projects at Cricket and Rogers. Have successfully deployed, customized and integrated CDP-ES with carrier subsystems, so they could manage carrier defined service entitlements for user subscriptions with multiple devices
  • Managed a cross-functional and geographically dispersed team of 13 (built the core team from the ground up) on a strategic initiative with very high executive visibility
  • Big Data
  • Hadoop Solution led the team in undertaking the vendor selection process including a PoC with multiple vendors (Horton works, Cloud Era, IBM) worked with contracts/legal teams and the vendor on creating RFPs, SOWs/SLAs handled pricing negotiations with the vendor (resulting in 15% cost savings)
  • Strong understanding of Analytics, database technologies, software development, web-based application design, object-oriented programming and advanced mobile development
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Senior Project/ Risk Manager
Jun 2008 - Sep 2010
  • Excellent experience in enterprise content management, record management and web management.
  • Knowledge of IT systems, application integration and ECM tools and programs (SharePoint, GoogleDocs etc.)
  • Managed projects using SDLC methodologies such as Agile/Scrum across entire project life cycle from RFP, statement of work, use case definition, requirements gathering, development, testing and deployment.
  • Successfully led the implementation work for AGORA and AeMcS
  • a financial reporting database which stores geographical distributed countries financial and risk management systems used to create reports and prepare financial statements, saving 13.5% annually for the Company.
  • Successfully led the Web implementation for the Executive Dashboard reporting Project
  • used to compile and view the Quarter Reports and Metrics by using a Dashboard view in SharePoint site and Clarity tool to compile backend Database.
  • Planned and led major initiative designed to consolidate over 80 discrete IT components into ten basic systems
  • Strong knowledge of key Professional Services metrics such as revenue, margin, utilization, risk identification and assessment as it relates to software implementation projects.
Agile Methodology Content Management Microsoft Excel MS SharePoint Requirements Gathering RFP Risk Management Scrum SDLC
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Senior QA Project Manager
Aug 2006 - May 2008
  • Had been successfully involved in many ERP projects from project planning, resource planning, project costing, work breakdown structure, billing, time and expense, performance units, activity management, customer relationship management, sales and marketing and customer support.
  • Successfully completed the data migration project from copying and restructuring data from a previous existing system to the ERP system.
  • Established QA methodologies and evaluated development\testing process, redefining and implementing an efficient testing process for manual, automation, performance, regression and integration testing. Designed testing standards, templates, quality gates, engagement models, service level agreements and change control process.
  • Successfully executed Identity Management Project
  • implementing Oracle Identity and Access Management solution as a part of automating the overall Rockwell Collins Identity and Access Management program.
  • Managed and executed testing procedures for External Portal Foundation project
  • Implement a technical foundation for secure, web-based business for customers, suppliers, and employees. The purpose of this project was to build a customer accessible SAP Net Weaver Portal which was leveraged with the existing Broad Vision and was replaced with SAP based e-Commerce solution.
  • Managed challenging complex project to create advanced technology for engineering team that enabled data to transfer remotely from testing facilities, saving 50% of time to retrieve test results
ERP Integration Testing MS Visio Project Management Project Planning Quality Assurance Regression Testing SAP
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Project Manager
Mar 2003 - Jun 2004
  • Provided Professional Project Management services to the Iowa State Child Support Recovery Unit (CSRU) from planning, implementing and executing the projects on time
  • Developed project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
  • Created a collaborative partnership with all the internal and external team members to accomplish the deliverables within the defined timeframes and budgets. Provided guidance to the project team and utilized standard project management methodology
Project Management Stakeholder Engagement
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Edit Skills
Non-cloudteam Skill
Education
Science
Bangalore University
Certifications
PMP
Skills
Project Management
2008
3
Agile Methodology
2010
2
Content Management
2010
2
ERP
2008
2
Integration Testing
2008
2
Microsoft Excel
2010
2
MS SharePoint
2010
2
MS Visio
2008
2
Project Planning
2008
2
Quality Assurance
2008
2
Regression Testing
2008
2
Requirements Gathering
2010
2
RFP
2010
2
Risk Management
2010
2
SAP
2008
2
Scrum
2010
2
SDLC
2010
2
Stakeholder Engagement
2004
1