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Samir
samirshakib@gmail.com
818-292-3894
Washington, DC 20440
Information Systems Administrator - Cerner
7 years experience W2
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Summary

  • Senior Clinical Consultant with 5+ years of experience in the Healthcare industry.
  • Deep competencies in IT, especially within Systems Administration/Clinical Information Systems.
  • 5+ years of hands-on Cerner experience.
  • 5+ years of experience building and maintaining Cerner system solutions.
  • Familiar with IT security and technical requirements like disaster recovery, security protocols, etc.

CORE STRENGTHS

  • Data Analysis: MS Access & Excel; Montage; Tableau
  • Cerner: CCL; Discern Analytics; FirstNet; I-View; Mpage; Quality Dashboards; Powerchart; Powerchartouch; PowerInsight; PowerTrials; RadNet; Revenue Cycle; SurgiNet
  • Cloud: AWS, HL7; LifeImage
  • CRM: PeopleSoft Oracle; Salesforce
  • Operations: Microsoft Office 365
  • Programming: MYSQL; MS SQL Server; SDLC; UML
  • Interpersonal: Conflict Resolver; Critical Thinker; Facilitator; Relationship Builder

Experience
Information Systems Administrator
Healthcare
Oct 2019 - present
  • Provided design, analysis, implementation, and maintenance services for enterprise applications
  • Served as Tier-II support technical support maintaining robust, usable systems for all end-users
  • Managed IT projects within the areas of Study Monitoring & Patient Information Management
  • Planned/Scheduled system upgrades/updates adhering to hospital rules & regulatory requirements
  • Triaged data integrity issues
  • Created new system orders and multiple records for patient studies
  • Tasked with system user management across Cerner apps, incl. RadNet, Life Image, & Montage
  • Maintained all documentation on the system's technical configuration, functionality, and incidents
  • Troubleshoot hardware, software, interfaces, operating systems, & the tech ecosystem at-large
  • Protected hospital assets and patient information by ensuring adequately secured systems/apps
  • Ensured system backup/recovery including authoring and managing disaster recovery plans

Highlights

  • Subject matter expert on all system-related topics, incl. design, interfaces, and user workflow
  • Vigilantly identified opportunities, threats, & business impact surrounding the supported systems
  • Led ongoing, end-user training efforts on all Cerner apps classroom, virtual and one-on-ones
  • Built and tested complex radiology orders and protocols within the Cerner RadNet Application
  • Partnered with Imaging Staff to correct mistakes and addressed billing issues in Charge Viewer
Database Backups Database Upgrades Disaster Recovery Tier II Support Technical Support System Administration IMAGE Enterprise Applications Documentation Cerner Analysis Billing
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Lead Delivery Consultant
Information Technology
Dec 2016 - Oct 2019

Lead Delivery Consultant; 9/2018 – 10/2019
Sr. Delivery Consultant; 11/2017 – 10/2018

  • Consulted with clients on workflow, configuration, upgrades, and ongoing system maintenance
  • Troubleshoot, identified, and resolved varied client system issues interfacing with all levels of Staff
  • Managed complex full system solution builds, held accountable to multiple KPIs and follow up
  • Devised & suggested implementation improvements, consulted on complex configuration decisions
  • Developed and executed test plans/test scripts, made careful note of changes in user functionality
  • Reviewed new app defects, wrote steps to test, and outlined information for change requests
  • Resolved client issues, implemented mitigation solutions, and escalated upwards when appropriate

Highlights

  • Implemented new financial app Cerner Revenue Cycle significantly reducing administrative costs
  • Drove implementation of telemedicine app, partnering with Avizia, expanding patient outreach
  • Built critical internal partnerships with varied stakeholders, facilitating efficiencies & productivity

Clinical Application Consultant; 12/2016 – 11/2017

  • Provided end-to-end technical support for clinical applications, incl. issue triage and resolution
  • Supported the design, education, implementation, evaluation, and modification of applications
  • Gathered end-user requirements, & proposed solutions to meet expectations/ user acceptance
  • Ensured compliance with change control standards; ensured work was documented & archived

Highlights

  • Served as clients’ onsite technical subject matter expert and single point-of-contact for issues
  • Member of a wide variety of Project Teams, focusing on building and testing new applications
  • Leveraged internal and external resources & varied tools to deliver right-fit technical solutions
Test Planning Technical Support Stakeholder Engagement Cerner Customer Service Technical Specifications
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Medical Record Technician
Information Technology
May 2014 - Nov 2016
  • The Common Application - Product Support Analyst (11/2015 – 11/2016)
  • Howard University - Medical Record Technician (5/2014 – 6/2015)

Technical Support Medical Records Customer Service
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Non-cloudteam Skill
Education
Master's in Health Informatics
George Mason University
Bachelor's in Health Management
Howard University
Skills
Technical Support
2021
6
Customer Service
2019
5
Cerner
2021
4
Medical Records
2016
2
Stakeholder Engagement
2019
2
Technical Specifications
2019
2
Test Planning
2019
2
Analysis
2021
1
Billing
2021
1
Database Backups
2021
1
Database Upgrades
2021
1
Disaster Recovery
2021
1
Documentation
2021
1
Enterprise Applications
2021
1
IMAGE
2021
1
System Administration
2021
1
Tier II Support
2021
1
Analytics
0
1
AWS
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1
Cloud Computing
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1
CPOE
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1
Data Analysis
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1
HIPAA
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1
HTML
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1
LDAP
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1
Microsoft Excel
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1
Microsoft Office
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1
Microsoft PowerPoint
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1
Microsoft SMS Server
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1
Microsoft Word
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1
MS Access
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1
MySQL
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1
Nuance
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1
Office 365
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1
Oracle
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1
Peoplesoft
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1
Project Management
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1
Salesforce
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1
SDLC
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1
Siemens
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1
SQL
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1
SQL Server
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1
Tableau
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1
UML
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1
VPN
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1
WebServices
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1
XML
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1