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for HIM Clinical Reporting Content360
New York City, NY 10259
7 years experience W2
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A highly driven and customer-oriented individual possessing in-depth knowledge of software application installation, project management, training, and support, and has extensive experience in the areas of information technology management, application product maintenance, project management and customer service. Strong track record of delivering service and support that consistently exceeds customer expectations.

Medical Devices
Apr 2021 - present
  • Led a team of 18 Health Information staff
  • Oversee daily department operations including, medical record analysts, and release of information, CDI and coding staff.
  • Develops and tracks individual performance against pre-established departmental productivity and quality standards.
  • Develops, revises, and enforces HIM policies and procedures ensuring that departmental as well as hospital's policies and procedures are applied consistently.
  • Addresses staff behavior, work performance, attendance and tardiness issues as appropriate.
  • Responsible for training/recruiting/retaining staff by providing coaching and mentoring as well as educational resources
  • Worked closely with the medical staff to facilitate appropriate clinical documentation of patient care, trained physicians and clinical staff on clinical documentation standard,
  • Review charts daily for accuracy and quality for billing, report and solve any issue involving documentation.
  • Investigates potential inappropriate paper and electronic release of information for referral to compliance team.
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Operations Analyst
Sep 2014 - present
  • Collaborates and coordinates with analysts across system to ensure data integrity, accuracy and consistency of reporting and statistics,
  • Actively participates in the development of productivity and quality standards,
  • Audit the various service lines (Assertive Community Treatment -ACT Team, AID care center, OPD) to ensure financial compliance,
  • Performed cleansing, de-duplication, and harmonization of data across various systems
  • Played key roles in medium to large projects
  • Experience working with Payers, Providers and IT third party vendors
  • Conduct statistical analysis and evaluation of current and proposed service lines for the areas of finance and operations,
  • Prepares ad hoc reports for internal and external customers through Microsoft SQL, and Excel,
  • Creation of KPI tracking and monitoring for selected business units,
  • Proficiency in creating monthly, and quarterly management reports using a multitude of advanced Excel tools, i.e.: tables, pivot tables, graphs, and many functions (vlookup, chooseif, if, text, concatenation, etc.),
  • Assist system leadership in the creation, establishment and execution of service line strategic plan
  • Department Liaison to Dutchess and Westchester Counties Department of Mental Hygiene (submitting of monthly reports to the counties)
Compliance Microsoft Excel SQL
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Feb 2019 - Oct 2020
Selected to support the conversion to Cerner for 2 facilities and Optimization (Interim Project Manager, SME, Super User, and Go-Live Support).
  • Assisted in current state analysis for workflow, development of future state workflows, design review and decisions and through several IT testing events.
  • Advised of in-depth functionality of Profile, AccessHIM, 3M 360, Clinical Reporting XR and RRD, HNA Combine, Message Center, EDM/Content 360/CPDI and Cerner Direct. Also, worked with Patient Accounting and Charge Services. Provided operational, technical, as well as educational support on an aggressive rollout of Cerner EMR.
  • Provided implementation process leadership.
  • Developed workflows and training materials.
  • Assisted with Design and Build
  • Assisted in preparation of Cutover planning
  • Getting prepared for Go-Live Inpatient Acute Nursing/HIM/Revenue Cycle ARH Our lady of the Way
Project Management
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Mar 2019 - Apr 2019
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Implement Cerner Quick
Medical Devices
Aug 2018 - Sep 2018
  • Provided one on one plus classroom training pre go-live and go-live
  • Supported Nurses and in Orders (CPOE), Power orders, PowerNotes, PowerChart, and Initiated Future Orders in laboratory. Implement Request Orders, Consults, procedures, and referrals.
  • Assisted Nurses and Medical Assistants how to use and set-up Multi-task list
  • Review with office managers the charge report and keep staff updated on any new procedure changes.
  • Validated/tested curriculum and train domains to ensure working properly for upcoming schedule
  • Regional classroom trainings
  • Assisted-nursing staff to schedule epidurals for laboring patients for anesthesia to chart on case
  • Supported nursing staff with admissions, transfer, and discharge processes for transitions of care, taught all clinical staff how to enhance their current workflow by following certain meaningful use protocols within their specific modules
  • Supported nurses in using Care Compass, ED Tracking List, Bridge, and Documents, I-Aware
  • Enabled positive communication between staff and patients and their family members.
  • Logged issues, improvements, and enhancements for providers and clinical staff
  • Support HIM and Revenue Cycle team in using AccessHIM, 3M 360, Clinical Reporting XR and RRD, HNA Combine, Message Center, EDM/Content 360/CPDI and Cerner Direct.
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Non-cloudteam Skill
University of Maryland University College 2018
Computer Information System
Hofstra University 2015
Health Informatics
not provided
John Jay College of CUNY
Registered Health Information Administrator (RHIA)
Certified Revenue Cycle Representative (CRCR)
Certified Documentation Improvement Practitioner (CDIP)
Cerner Millennium: Fundamentals
R Programming - Coursera (John Hopkin University)
Microsoft Excel
Project Management