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Elisa
elisaball99@hotmail.com
508-922-7644
Coral Springs, FL 33065
Director, Human Resources Latin America & Caribbean
24 years experience W2
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Summary

I am a highly motivated, results-driven professional who offers years of managerial experience coordinating administrative functions, creating effective work processes, and supporting human resource objectives. I possess human resource proficiency in employment relations, recruitment, on-boarding, performance management, and international projects. I am an adaptable and motivated leader with the ability to effectively manage projects and motivate staff in diverse environments. I offer superior organizational, analytical, and decision-making skills. I am adept at communicating with management, employees, and internal departments to coordinate overall HR efforts. I am proficient at interpreting policies and procedures, human resources concepts, practices, and their linkage to business/mission strategy. I am an articulate communicator with expert interpersonal, verbal, and written communication skills. Lastly, I have been recognized for a strong work ethic, integrity, and a high degree of personal initiative.

Areas of Expertise

  • Human Resources (HR)
  • Employee Engagement
  • Employee Relations
  • Program Coordination
  • Records Management
  • Policy Formulation & Implementation
  • Research & Analysis
  • Project Management
  • Conflict Resolution
  • Office Management

Experience
Director, Human Resources Latin America & Caribbean
Information Technology
Aug 2015 - present
Sunrise, FL

Deliver professional counsel to employees in all generalist areas through teamwork with HR Center of Excellence (COEs), which includes talent acquisition, learning and development, total rewards, internal investigations, HR operations, and the Legal Department for Latam region. Review employee relation cases and work in tandem with internal stakeholders to decide appropriate resolution to problems. Aid organization with legal entities in Latam region, including compensation, benefits, and local laws. Outline organizational strategies to spot and investigate HR issues.

  • Finetuned professionalism to start meaningful dialogue at all levels within operation to promote better work environments.
  • Mentored leadership figures to introduce administrative processes, including progressive corrective action and disciplinary actions.
  • Allied with HR Reporting & Analytics Team to formulate accurate reports, analysis of trends, and metrics delivering valuable information for operational team.
Human Resource Project Management Stakeholder Engagement Microsoft Excel Analytics
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HR Sub Regional Manager for North America (Project Start Up)
Information Technology
May 2015 - Aug 2015

Coordinated relationships with business managers through consultation and advice center on knowledge and experience of resourcing, development, and employee relations. Guaranteed implementation of core HR processes and standards as well as HR agenda supporting and enhancing business goals for sub-region. Engaged with vast HR community across organizations and broader businesses to showcase best practices and apply them to HR concerns. Diplomatically addressed internal conflict and interpersonal problems impacting business.

  • Fueled continuous quality improvement by establishing regional HR strategy.
  • Directed key managers (country managers and managing directors) and their business teams regionwide to attain desired outcomes and establishment of policy and practice.
  • Produced and provided HR initiatives adding value at the business level by assisting with the change management process.
Change Management Project Management Sourcing
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Human Resources Director
Information Technology
Jan 2014 - Apr 2015
Doral, FL

Served as Head of the Latin America region, managing 10 direct reports for HR Department and HR functions of 350 employees located in Dominican Republic, Panama, Brazil, New York, and Miami office. Studied employee relations discrepancies and performed investigations to determine appropriate resolution as well as ensure a proper balance between management and employee advocacy. Trained leaders in delivering HR solutions to employee relations issues. Confirmed compliance with all state and federal regulatory specifications and company policy.

  • Exercised creativity to form solutions addressing difficult organizational issues related to employee performance.
  • Implemented HR Department for the organization globally.
Project Management Human Resource Employ Compliance
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Sr. Recruiter Latin America & Caribbean
Information Technology
Apr 2012 - Jan 2014
Doral, FL

Conceptualized sourcing strategies meeting requirements while controlling and participating in selection and offer process for Miami and LAC divisions. Employed staffing systems and processes as well as measured and reported performance. Sparked engagement between managers to brainstorm and arrange recruiting expectations and processes. Verified compliance with all state and federal regulatory requirements and company policy.

  • Streamlined talent pool by spotting beneficial resources to locate technical and professional candidates, including online resources, different recruiting databases, search engines/tools, job fairs, open houses, college relations, and cold calling prospecting techniques.
Staffing Sourcing Recruiting Compliance MS Visio
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Executive Human Resources
Information Technology
Mar 2011 - Apr 2012

Created and maintained a network of potential applicants to fill in needed employment gaps. Helped HR Manager for Latin America Group. Deliberated over interview strategy and offer packages by working with hiring managers and other interviewers to initiate the interview and selection process with confidence. Implemented health, safety, and employee orientation program for warehouse employees.

  • Optimized recruiting processes by engineering and establishing corporate recruiting procedures.
  • Ushered in cost-effective strategies to locate talented candidates to fill vacancies at all levels within Latin America Group.
Human Resource Recruiting
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Human Resources Manager
Information Technology
Jan 2005 - Jan 2011

Led 15 direct reports in the HR department and aided with implementing major staffing activities. Paired up with Management Team ensuring complete execution of corporate policies and procedures. Processed employee benefits and initiated the hiring process for sub-contractor. Enforced OSHA with direct and indirect employees.

  • Used incentive programs, social events, and actively supported training to improve employee morale.
  • Developed professionalism of less experienced team members to enhance individual professionalism and camaraderie.
  • Orchestrated initiative enhancing departmental filing procedure.
Human Resource Staffing Training
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Other exeprience: HR Generalist/Recruiter
Information Technology
Jan 1997 - Jan 2005
  • HR Generalist/Recruiter at Gyros’ Construction & Improvement, Inc., - Jan 2003 - Jan 2005
  • Case Manager at Polus Center for Social & Economic Development, Inc - Feb 2002 - Jan 2003
  • Human Resource Manager at Business Administrators Meta Limited - Jan 2000 - Jan 2002
  • Human Resources Manager at Gessy Lever (Arisco) - Jan 1997 - Jan 2000
Recruiting Human Resource
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Edit Skills
Non-cloudteam Skill
Education
Human Resource Management Certificate
Nova Southeastern University, 2013 - 2014
Master's in Business Administration; Business Administration
Florida University, 2006 - 2008
Master's in Business Administration
Fundação Getúlio Vargas, 2000 - 2002
Bachelor's in Business Administration
Catholic University
Certifications
Fortinet Network Security Expert Level 2: Certified Associate
Fortinet, 2020
Master Certified Professional Coaching, MCPC
Certified Life Coach Institute, 2021
Fortinet Network Security Expert Level 3: Certified Associate
Fortinet, 2020
Fortinet Network Security Expert Level 1: Certified Associate
Fortinet, 2020
Skills
Human Resource
2021
27
Project Management
2021
7
Staffing
2014
7
Training
2011
6
Analytics
2021
5
Microsoft Excel
2021
5
Stakeholder Engagement
2021
5
Recruiting
2014
4
Compliance
2015
3
Sourcing
2015
2
Employ
2015
1
MS Visio
2014
1
Applicant Tracking Systems
0
1
Business Development
0
1
CASE
2003
1
Change Management
2015
1
Contract Negotiations
0
1
GSAP
0
1
HRIS (Human Resource Information Systems)
0
1
Performance Management
0
1
Platinum
0
1
Strategic Planning
0
1
Team Build
0
1
Vendor Management
0
1
Workforce Planning
0
1
Awards
Excellence in Learning - Gold Global English Award, 2019
Gold Stevie Award - Human Resources Team of the Year , 2019
Team One Excellence Award, 2013