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Mfon
mfonmbatt@yahoo.ca
401-369-1713
Princeton, NJ 08540
Senior Network Infrastructure Engineer (Datacenter & IT OPS)
17 years experience W2
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Summary

  • Experienced Information Technology Support Specialist with a demonstrated history of working in the information technology and services industry. I have the experience in Standard ITIL procedures and Im a Cisco Certified Network Engineer Skilled in Management, Support of Internal and External Customers, System Deployment, Wireless Technologies, Routers and Switches,Telecommunications, IT Support and Networking and Strong information technology professional with Strong Focus in Cloud Technologies and Network Automation who is ready to learn new technologies

Experience
IT OPS Support Specialist
Mar 2019 - present
  • Desktop, Hardware & Inventory Support for 2000+ Enterprise users in Facebook Dexter using Track@ Ticketing System Tool
  • Installation, Configuration & Automation of New users Node devices as Windows PC, Macbook Apple iPhone, iPAD & Android using Remote CHEF Server Configuration Tool to Push Configuration to CHEF Client Node devices using Cookbooks, Policies & Metadata from Central Repository Server for quick Automation of Enterprise Software Applications deployment to node device
  • Supporting New users in Configuring and Setting up of their Node devices for all Facebook Enterprise Application such as Work chat, Workplace, Spaceview, Outlook are enabled and All APPs are Connected with their different Users Node devices
  • Support & Troubleshooting IT users issues at user desk, closing of Task & DOCUMENTATION of the completed to the Track@
  • Ensure all the Work orders and Task generated from IT Helpdesk are Resolved and Inventories of the Hardware are Updated and Tracked using Track@, Facebook Customized IT Service Management tool and Data Entry & Login information in Track@
  • Installation and Management of PC Hardware, Accessories and Peripherals, Vending Machines, Printers, Cablings, Desk side Support, Desk Setup, Phone Setup, AV Support, ScreenConnect and Quick Fix Management and Support of Users on both Windows and Mac PCs & Laptops
  • Setting up Video and Audio Conferencing, Outlook meetings Tools
  • Mobile Device Management (MDM) with Office 365, Google Chrome and Good Knowledge of Microsoft Intune and BYOD
  • Connecting Multi-Vendor PC Accessories to Synchronize the exchange of Data and Videos with PC Screen Monitors, i-PAD, i-Phone, Android with Video Cables and Power Cables
  • Troubleshooting of Internet Connectivity’s of the users to the Enterprise Wireless Network
  • Restocking, Labeling, Preparing Shipments, Preventive Maintenance, Receiving & Processing of Inbound & Outbound Hardware
Laptops Office 365 Printers Wireless Networks Wireless Problem Solving PCS node.js Windows Monitors Mobile Devices Microsoft Intune Metadata Enterprise Applications Documentation Data Entry Chef Cabling Application Deployment Apple Android Database Maintenance
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Senior Network Infrastructure Engineer
Jan 2020 - present
  • Assist on installation & configuration of new equipment for Data Centers on Cisco NX-OS Platforms
  • Providing support for Cable connectivity and mounting devices in the network
  • Provide network design services which meet and exceed the needs of customer
  • Propose and Validate BoM for Network Infrastructure solutions.
  • Preparing Scope of Work and Project Plans for the Solution.
  • Preparing High Level & Low Level designs as per proposed Solution.
  • Design and Implementation of Routing and Switching technologies.
  • Design and implementation of Data Centers.
  • Wireless LAN design, Implementation and Troubleshooting.
  • Design and Implementation of Advanced Technologies (WAN Optimization).
  • Maintaining the network's integrity at all times
  • Troubleshooting and repairing network issues, as well as developing, applying and enforcing best practices and policies
  • Monitoring and performing routine tests on an assigned system and reporting results.
  • Identifying opportunities for continuous improvements
  • Contributing and producing regular status reports as required
  • Working with 3rd party hardware and Telco suppliers to ensure delivery expectations are met and issues escalated accordingly
  • Escalating overall none delivery issues in timely and structured manner as required
  • Providing day to day hands on technical support across multiple services
  • Working as part of a project in a demanding environment where team work is key to delivering and meeting client commitments
  • Complete varied complex/non-standard tasks and may coordinate/oversee work of others
  • Understand customer requirements, translating them into refined and detailed specification documents
  • Provide resolution to project or customer issues, following proper escalation procedures, in a timely
  • Create project documentation and procedures
Cisco Continuous Improvement Data Center LAN Network Design Network Infrastructure Wireless Technical Support Scala Project Planning Infrastructure Engineer Documentation Cabling Problem Solving
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IT Logistics Associate (Part Time)
Oct 2018 - Apr 2019
  • Troubleshooting of Zebrah Enterprise TC-55AH-HC11EE TC55 Mobile Computer that uses WLAN 802.11 A/B/G Wireless Radio Policy to ensure connectivity with SSP scanning devices VMware and mapping of routes to Amazon Logistics Portal
  • Support RTS for Scanning, Sorting and Routing of customers Orders for delivery by Flex drivers using the Amazon Logistics portal and GPS for route calculation analysis for order delivery and back others back to Induction for Crash sorting
  • Troubleshooting & Replacement of Hardware and battery cells for bags Barcode, Aisles and Mapping of entries to the Portal
  • Scanning of the Customers Orders and packages using Touch Scanning Computer TC55 devices for deliveries by Flex Drivers
  • Scanning and Mapping of all Bar Codes for Flex bags, Aisles and Ensure they are updated in Amazon Logistics Portal
WLAN Wireless VMWare Problem Solving Logistics Analysis Adobe Flex
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Product Support & Service Integration Engineer
Information Technology
Jan 2014 - Jul 2017
  • Technical Support for BlacknGreen Magic Voice Service Integration for all Telecoms Company in Nigeria (MTN, AIRTEL, GLOBACOM, ETISALAT and VISAFONE. Account Management and Deployment of new Services Project Engineer for the Deployment and Integration of ADCOM, a PLATFORM for Low balance Subscribers for Airtel Nigeria Hardware deployment and roll out for all Services and SPOC for all Operators in Nigeria Installation, Configuration and Maintenance, Management and Inventory all of IBM,HP Servers and Cisco Switches and related Hardware across all Telecom Operators Inventory
Cisco Switches Technical Support Magic HP Database Maintenance Account Management
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Network Engineer (NOC Support)
Information Technology
Jan 2011 - Dec 2013
  • Network Monitoring and Generating Bandwidth Utilization report using (PRTG. Whazup Gold), Aviat NMS for BTS. Modems Configurations and support for Wireless Networks, Point to Point and Point to Multipoint Radios like Alvarion, Wave IP and SHYAM Configuration Support for Customers using 24 ONLINE Software Application and Field Engineers during the Installation of Wireless Modems, Radios and CPE Devices using JISP,ASN and Putty Synchronizing Systems events, Syslog, Loggin and NTP server
Network Engineer Network Monitoring Wireless Networks Wireless PuTTY NTP
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Trainee Telecom Engineer
Information Technology
Dec 2010 - Jan 2011
  • Trainee Telecom Engineer GSM CDMA MULTIPLEXING TECHNIQUES, TDMA/CWDM/DWDM/FDMA Core and Radio Network Frequency Bands
No skills were added
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Network and System Engineer
Information Technology
Jan 2005 - Dec 2009
  • Support for users bankwide on HP,IBM Lenovo Systems, Peripherals and Banking Software Support on Active Directory Management of the IP addressing Scheme bankwide and subnetting IP Network Network, DataCenter and IT infrastructures Monitoring and Support Servers, Switches, Routers and other Hardware Generating Bandwidth Utilization Report Warrantee on IBM systems, Antivirus installation and Support Maintaining Hardware Inventory Bankwide
Data Center MS Active Directory Routers Switches Systems Engineering IP Addressing HP
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Edit Skills
Non-cloudteam Skill
Education
Mobile Communication
UTL Technologies, 2010 - 2011
Electrical and Electronics Engineering
University of Lagos, 2005 - 2007
Applied Chemistry
University of Uyo, 1993 - 1998
Certifications
Cisco Certified Network Professional Routing and Switching (CCNP Routing and Switching)
Cisco, 2016
Learning VMware NSX
LinkedIn, 2019
Learning VPN
LinkedIn, 2019
Amazon Web Services: Networking
LinkedIn, 2019
Understanding of Cisco Network Devices
Cisco, 2020
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)
Cisco, 2016
Cisco ICND2 Cert Prep: Switching
LinkedIn, 2019
CCNP Switching (300-115) Cert Prep: 1 Layer 2 Technologies
LinkedIn, 2019
ITILV3
AXELOS Global Best Practice, 2016
Palo Alto Networks Certified Network Security Engineer (PCNSE)
Palo Alto Networks, 2021
AWS Certified Solutions Architect - Associate (SAA)
Amazon Web Services (AWS), 2019
Skills
HP
2017
8
Switches
2017
8
Data Center
2021
6
Database Maintenance
2021
5
Wireless
2021
5
Wireless Networks
2021
5
Cisco
2021
4
IP Addressing
2009
4
MS Active Directory
2009
4
Routers
2009
4
Systems Engineering
2009
4
Technical Support
2021
4
Account Management
2017
3
Magic
2017
3
Android
2021
2
Apple
2021
2
Application Deployment
2021
2
Cabling
2021
2
Chef
2021
2
Data Entry
2021
2
Documentation
2021
2
Enterprise Applications
2021
2
Laptops
2021
2
Metadata
2021
2
Microsoft Intune
2021
2
Mobile Devices
2021
2
Monitors
2021
2
Network Engineer
2013
2
Network Monitoring
2013
2
node.js
2021
2
NTP
2013
2
Office 365
2021
2
PCS
2021
2
Printers
2021
2
Problem Solving
2021
2
PuTTY
2013
2
Windows
2021
2
Continuous Improvement
2021
1
Infrastructure Engineer
2021
1
LAN
2021
1
Network Design
2021
1
Network Infrastructure
2021
1
Project Planning
2021
1
Scala
2021
1
3G
0
1
Adobe Flex
2019
1
Analysis
2019
1
AWS
0
1
Cloud Computing
0
1
Customer Service
0
1
EIGRP
0
1
FOCUS
0
1
ITIL
0
1
Logistics
2019
1
Microsoft Office
0
1
MPLS
0
1
Network Administration
0
1
Virtualization
0
1
VMWare
2019
1
VoIP
0
1
WLAN
2019
1