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Cherise
cheriseevans_6@hotmail.com
713-469-2022
Pflugerville, TX 78660
Director of Clinical Services
16 years experience W2
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Summary

DYNAMIC AND HIGHLY SKILLED NURSING PROFESSIONAL with a wealth of leadership experience in hospital inpatient, hospital-based ambulatory, and private outpatient settings. Highly educated and dedicated to the elevation of health care delivery through employee engagement, physician and patient feedback, quality improvement review processes, and projects. Possessing a robust educational background, clinical expertise, and passionate commitment to delivering high patient outcomes and satisfaction through staff engagement. OBSERVANT AND QUICK THINKING ; able to efficiently master new processes and quickly comprehend all aspects of complicated situations. Equipped with an aptitude for innovation and resourceful problem-solving and proven track record of leading complex projects. SIGNATURE SKILLS & CAPABILITIES Healthcare Leadership | Clinical Expertise | Patient Care | Care Plans |Process Improvements| Medical Programs Training & Development | Operations Management | Office Administration | Communications | Process Improvements | Leadership | Documentation| Strategic Planning | Quality Control

Experience
Director of Clinical Services
Aug 2019 - present
SELECT ACHIEVEMENTS: ------------------------------------------ ✔Developed and implemented an orientation program for incoming new staff and re-education of existing staff leading to staff retention and decreasing staff turnover rates by 60% in six months. ✔Increased competency of staff with provider cards/certifications from 20%-80% using nationally recognized educational practices (ONS). ✔Oversee Clinical/Operational functions and the integration of the Medical Oncology Service Line, including Laboratory Services, and implemented the organizational reporting structure to establish accountability. ✔Serve as an innovator and change agent to facilitate a culture of accountability and patient-centric service and developed a staffing model to meet the goals of high-quality care and patient satisfaction. ✔Optimized resources and clinical coordination for multiple clinics through working closely with an external collaborator. ✔Aligned business and staff growth and development through efficient, effective, and compliant procedures.
Project Management Oncology Nurse Management MS Excel
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Clinical Operations Manager
Jun 2019 - Aug 2019
Austin, TX
SELECT ACHIEVEMENTS: ------------------------------------------ ✔Delivered clinical and operational leadership to improve performance through assessment, planning, organizing, coordinating, monitoring, and evaluating the care and services within the scope of responsibility. ✔Established a strategic partnership with the associated service line advanced practitioners and medical staff. ✔Designed and implemented an orientation program for incoming new staff and the re-education of existing staff.
Project Management Nurse Management MS Excel
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Director Oncology Services
Jul 2018 - Apr 2019
Memphis, TN
SELECT ACHIEVEMENTS: ------------------------------------------ ✔Launched the Cancer Program Development in less than six months (Nurse Navigation Services, Infusion Center, Cancer Committee) following Commission on Cancer guidelines. ✔Acquired chemotherapy competency trained nurses, from 2 to 12 in six months, and increased the volume of chemotherapy infusions weekly by 400%. ✔Established Cancer Program Development (Nurse Navigation Services, Infusion Center, Cancer Committee following Commission on Cancer) guidelines. ✔Led process review with physicist, dosimetrist, and manager in the Radiation Oncology/Cyberknife services. ✔Revamped the Oncology policies leading to a more defined policy for use by personnel and secured more profound outcomes for patients by implementing Oncology meetings. ✔Established and led Cancer Committee meetings to begin accreditation timeline.
Cancer Project Management Oncology Nursing Chemotherapy Nurse Management MS Excel
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Clinical Program Manager
Dec 2014 - Jun 2018
SELECT ACHIEVEMENTS: ------------------------------------------ ✔Clinical/Administrator responsible for a multidisciplinary specialty clinic (Clinics: Palliative, Survivorship, Neurological Oncology, Gynecological Oncology, Physical Medicine and Rehabilitation, Pulmonary Nodule Clinic, Psychiatric Oncology, Oncology Nutrition, and Post-Operative Lung Surgery); Budget management ✔Created and implemented physician engagement tool for the clinic, increasing operational feedback by 50% ✔Improved feedback by implementing the use of D-93 series in the clinic for patient satisfaction; electronic Distress Screening Tool to screen for depression and causes; provider tool for operations feedback/ ✔Improved understanding of processes by training departmental colleagues and staff on electronic applications ✔Established Gynecological Oncology, Breast Surgery, Cystic Fibrosis Clinics with the collaboration of PFS, Revenue Integrity, SPD, and Pharmacy. ✔Developed, planned, and implemented Cancer Committee goals as the Cancer Committee Coordinator
Cancer Neurology Oncology Pharmacology Post-op Psychiatric Project Management Nurse Management Surgical Nursing Operating Room Perioperative MS Excel
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Staff Nurse~ANM~Nurse Manager~Clinical Educator~Nurse Director
Dec 2004 - Dec 2013
Webster, TX
SELECT ACHIEVEMENTS: ------------------------------------------ ✔Accelerated the volume of chemotherapy competent RNs from 20%-80%, improved communication with mid-management, and increased HCAHPS scores via unit sub-committee implementation. ✔Decompressed ED overflow by 50% by planning and opening a unit to assist with admissions. ✔Maintained Preceptor/Monitored compliance with staff development/education. ✔Monitored and maintained budgets, payroll, staffing, and scheduling. ✔Monitored to ensure patient care nursing processes were provided effectively. ✔Delivered assistance to the administration with planning/design of cutting edge six-story heart hospital. ✔Coordinated patient care plans, established rapports, and implemented policies and procedures with doctors, nurses, and other staff members and ensured compliance with policies and procedures.
Project Management Nursing Compliance Chemotherapy Nurse Management MS Excel
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Edit Skills
Non-cloudteam Skill
Education
Nursing Practice
Capella University, 2020 - 2023
Healthcare Management
Western Governors University
Nursing
The University of Texas at Arlington
Skills
MS Excel
2021
15
Nurse Management
2021
15
Project Management
2021
15
Chemotherapy
2019
9
Compliance
2013
9
Nursing
2019
9
Oncology
2021
5
Cancer
2019
4
Neurology
2018
3
Operating Room
2018
3
Perioperative
2018
3
Pharmacology
2018
3
Post-op
2018
3
Psychiatric
2018
3
Surgical Nursing
2018
3
ACLS
0
1
BSN
0
1
e-Clinical Works
0
1
Health Services Administration
0
1
Healthcare Information Technology
0
1
Healthcare Managment
0
1
Hospitals
0
1
Patient Safety
0
1
Process Improvement
0
1
Program Management
0
1
Project Management
0
1
Regenerative Medicine
0
1
Registered Nurse
0
1
Strategic Planning
0
1