Seasoned Business Analyst with extensive experience in full life cycle Salesforce.com implementations. Over five years of professional experience including leading firms in the Salesforce ecosystem. A natural consultant dedicated to delivering quality deliverable while providing an excellent client experience.

Certifications and Skills

• Certifications (4) - Salesforce.com Advanced Administrator, Administrator, Developer, and Service Cloud Consultant
• Sales force Platform - Design, Configuration, Testing, Deployment, Maintenance, and Ongoing Support
• Business Analysis - Leading Discovers Sessions, Project Management, Indentifying Business Objectives, Defining Scope, Business requirements Documentation, and GAP Analysis
• Pre-Sales Engineering - Indentification of System Pain Points and Proposing Solutions Tailored to Business Needs
• Client Engagement - Managing Customer Relationships and Resolving Issues via Direct Client Interactions