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Samir
samirmullick@gmail.com
404-934-7408
3611 Indigo Creek Trail NW
Kennesaw, GA 30144
Salesforce Admin Consultant
11 years experience W2
0
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Average rating
596
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Summary

Seasoned Business Analyst with extensive experience in full life cycle Salesforce.com implementations. Over five years of professional experience including leading firms in the Salesforce ecosystem. A natural consultant dedicated to delivering quality deliverable while providing an excellent client experience.

Certifications and Skills

  • Certifications (4) - Salesforce.com Advanced Administrator, Administrator, Developer, and Service Cloud Consultant
  • Sales force Platform - Design, Configuration, Testing, Deployment, Maintenance, and Ongoing Support
  • Business Analysis - Leading Discovers Sessions, Project Management, Indentifying Business Objectives, Defining Scope, Business requirements Documentation, and GAP Analysis
  • Pre-Sales Engineering - Indentification of System Pain Points and Proposing Solutions Tailored to Business Needs
  • Client Engagement - Managing Customer Relationships and Resolving Issues via Direct Client Interactions

Experience
Senior Business Analyst
Information Technology
Feb 2014 - present

Recruited to provide Salesforce.com expertise to clients in vast areas of business in a rapidly growing firm. Led successful delivery of projects remotely and on-site. Current responsibilities include: managing clients; project management; configuring and testing Salesforce solutions; pre-sales support; documentation and communication of technical requirements to developers; management of in-house and offshore resources; coordinating with Solution Architects to construct technical design specification documents.

Major Projects:
Paul Mitchell the School: Admissions and Financial Aid Automation

  • Led nationwide Salesforce implementation for 18 cosmetology school campuses
  • Increased number of applications for new student enrollments by 20% across campuses
  • Managed the data migration of over 20,000 Leads, Students, and other important data into Salesforce
  • Transformed a manual student enrollment process by automating student application and financial aid documents using Adobe EchoSign and delivering a paperless solution
  • Designed 20+ custom reports to enable management to more effectively administer business

Cox Automotive (MakeMyDeal.com) – Tracking sales and installations of automobile negotiation tool

  • Increased number of monthly installations of client product by 50% in 4 months
  • Decreased the average sales cycle from 21 business days to 17 business days
  • Enabled insight into customer experience by implementing online survey forms using Survey Force
  • Deployed Salesforce1 solution to enrich data and drive user adaptation among sales reps
  • Provided management with snapshots of account managers’ performance by utilizing conversion ratio reports
Salesforce Support Documentation Technical Specifications Sales Project Management Documentation Data Migration Business Analysis
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Salesforce Consultant
Information Technology
Jul 2013 - Feb 2014

Challenged to play a leadership role in a growing Atlanta office. Responsible for: supporting clients’ Salesforce instances; advising on best practices; supporting Sales Operations; leading weekly status calls with internal sales team to review opportunity pipeline; escalating issues and allocating pre-sales resources where needed; collaborating with management to ensure adequate resource allocation on active projects; screening and interviewing potential candidates to make recommendations based on organization goals.

Major Projects:
The American Red Cross: Enabling visibility into donations and tracking of volunteers

  • Prepared a project plan to outline key deliverables, milestones, scope, timeline, and resource allocation
  • Improved data quality by leading a system wide data de-duplication project; defined duplicate and junk data criteria, coordinated with DemandTools expert to merge and delete over 9,000 duplicate records
  • Eliminated lack of donor follow up by automating communication, ensuring proper tracking, streamlining newsletters, and providing a framework to optimize future contribution process
  • Automated segmentation of potential volunteers into various categories based on interests

Delta Airlines: North America Corporate and Agency Sales Team

  • Implemented an IT governance model to ensure business continuity and prioritization of projects by ensuring project requests are approved by steering committee
  • Leveraged Service Cloud to deploy a case management and approval process system to route all requests to appropriate internal and external channels
  • Built and deployed custom Salesforce-based project management tool to increase project success rate and deliver insight into project pipeline
  • Prepared and delivered on-site training to over 25 end users for a customized solution
Salesforce Training Sales Project Management
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Intern - SharePoint administration
Information Technology
Jun 2010 - Jun 2011

Implemented company-wide status reporting process for large scale First Data projects

Led training sessions with Project Managers to demonstrate process of generating status reports

Developed administrative knowledge of SharePoint by developing team sites

MS SharePoint Training
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Edit Skills
Non-cloudteam Skill
Education
Bachelor's in Finance, General
Kennesaw State University 2011
Certifications
Salesforce.com Certified Administrator
Salesforce.com Certified Developer
Salesforce.com Certified Advanced Administrator
Salesforce.com Certified Service Cloud Consultant
Skills
Business Analysis
2021
5
Data Migration
2021
2
Documentation
2021
2
Project Management
2021
2
Sales
2021
2
Salesforce
2021
2
Support Documentation
2021
2
Technical Specifications
2021
2
MS SharePoint
2011
1
Training
2014
1
Business Requirements
2014
1
CSS
2009
1
PS Government
2012
1
Salesforce Admin
0
1
SAS/OR
2011
1
Languages
English, Fluent/Bilingual
Hindi, Fluent/Bilingual
Urdu, Fluent/Bilingual
Awards
Honorary Lieutenant Colonel Aide De Camp to Georgia Governor Nat, 0
SharePoint Financial Analysis, 0
Business Analysis Program Management, 0
Accounting Human Resources, 0
Strategic Planning Management, 0
Project Management Data Analysis, 0
Process Improvement PowerPoint, 0
International Relations Business Process Improvement, 0
Visio Microsoft Office, 0
Account Management Salesforce.com, 0
Salesforce Training Salesforce.com Administration, 0
Salesforce.com implementation Salesforce.com Certified Developer, 0
Salesforce.com Certified Salesforce.com System Administrator, 0
Salesforce.com Consulting Team Leadership, 0
Access CRM, 0
Risk Management Policy, 0
Banking Page 4, 0
Samir Mullick ☁ Certified Salesforce Administrator & Developer, 0