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Cassie
cmcjax@gmail.com
904-477-9140
9727 Touchton Rd
Apt 709
Jacksonville, FL 32246
QA Analyst Associate
18 years experience W2
1
Recommendation
Average rating
145
Profile views
Summary

  • Eleven years of insurance experience providing support to sales and customer service operations has afforded me a wide spectrum of knowledge of the health insurance industry. Five years of experience as a quality assurance tester has allowed me to develop strong analytical skills and relationships with developers, programmers, and analysts. Leveraging these experiences and continuing my education endows me with the broad array of skills required to be a successful team member.
  • Create test deliverables, test planning, test execution, track and report test results, evaluate and recommend quality improvements, track defects
  • Strong proficiency in Microsoft Office products including Excel, Word, PowerPoint
  • SQL, VBA, Access, Oracle, Java, Claims, Quality Center, EAS Viewer, Diamond, Siebel, SDLC
  • Test Case Development and Execution, System, Integration, Regression, and End-to-End testing

Experience
Testing Specialist
Information Technology
Sep 2016 - present

Testing Specialist

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QA Testing Analyst
Banking/Financial
Nov 2014 - Sep 2016
  • Test system modifications to prepare for implementation
  • Develop test cases that address areas such as database impacts, system testing, regression testing, negative testing, functional testing, error or bug retests, or usability
  • Document software defects, using a bug tracking system, and report defects to software developers and project managers
  • Monitor bug resolution efforts and track successes
  • Plan test schedules or strategies in accordance with project scope or delivery dates
  • Participate in product design reviews, providing input on functional requirements, and/or potential problems
  • Achieve a service-focused culture with emphasis on delivering on-time, high-quality products and services to internal and external customers
  • Evaluates and tests new or modified software programs and software development procedures used to verify that program(s) functions according to user requirements and conform to establishment guidelines
  • Reviews new or modified program(s), including documentation, diagram, and flow chart, to determine if the program(s) will perform according to user request and conform to guidelines
  • Review functional and design specifications to ensure full understanding of individual deliverables
  • Backend database testing in Microsoft SQL environment including validating stored procedures, jobs and triggers
  • Develop, document and maintain functional test cases and other test artifacts like the test data, data validation, harness scripts
  • Execute and evaluate manual test cases and report test results
  • Identify any potential quality issues per defined process and escalate potential quality issues immediately to management
  • Ensure that validated deliverables meet functional and design specifications and requirements
  • Isolate, replicate, and report defects and verify defect fixes
Database Testing Functional Testing Manual Testing Negative Testing Regression Testing System Testing Test Case Preparation Stored Procedure Triggers UAT Documentation SQL SDLC Quality Assurance
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Testing Specialist
Insurance
Jan 2013 - Nov 2014
  • Create test approach, identify scope of testing with risk based approach for each feature or scope of work in the project effort identifying test environments, dependencies, constraints, and prioritize test cases
  • Develop test scenarios and conditions based on pre-established business and technical requirements
  • Execute simple to moderately complex scripts independently and document test results by performing analysis on discrepancies between expected & actual results
  • Identify test data input based on pre-determined requirements and develop test scripts based on test deliverables
  • Create and execute simple to moderately complex SQL statements
  • Facilitation and coordination of user acceptance testing
Test Case Preparation Technical Specifications SQL UAT Analysis SDLC Manual Testing Documentation Negative Testing Quality Assurance
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References
Average Rating

1 recommendation
Service Advocate IV
Insurance
Aug 2010 - Jan 2013
  • Generated and maintained group enrollment according to corporate policy and procedures, ensuring compliance with applicable laws
  • Invoiced premiums and reconciled receivables within schedule guidelines to meet department and corporate goals, ensuring minimized financial risk
  • Performed group administrative activities with emphasis on promoting retention of business for all products
  • Extracted data from Siebel for research and auditing
  • Supported group benefit administrators concerning small group products and billing while providing excellent customer service.
Customer Service Siebel Data Analysis Analysis
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Quality Assurance Tester II
Insurance
Nov 2008 - Aug 2010
  • Executed test cases for Functional, Performance, Stress and Regression testing
  • Reviewed, analyzed and tested scenarios/test cases to ensure systems performed appropriately
  • Analyzed, documented, researched and reported defects to be corrected and retested
  • Collaborated with development teams to research and resolve defects/issues to ensure the release was on schedule
  • Produced reports of results for management and business partners
  • Collaborated with management and peers on work process changes to prevent duplicative work
Regression Testing Performance Testing Functional Testing Stress Testing Test Case Preparation Manual Testing SDLC Quality Assurance
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Service Advocate II
Insurance
Jul 2003 - Nov 2008
  • UAT (User Acceptance Testing) for new claims system (PowerSuite) – participated in testing of system and process enhancements
  • SME and key contributor to user testing: documented system defects, provided input on corrections, and created training materials
  • Updated departmental processes, created training materials, performed ad-hoc reporting, accepted special assignments upon request
  • Processed medical claims, expense reports, legal invoices, and port agent inquiries for Royal Caribbean Cruise Lines in a production based environment with 97% accuracy rate and resolved any billing issues
UAT Training UI Manual Testing SDLC Analysis
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Edit Skills
Non-cloudteam Skill
Education
Associate's in Business Administration and Management, General
Florida State College at Jacksonville 2010
Skills
Microsoft Office
2015
1
Analysis
2014
9
Manual Testing
2016
9
SDLC
2016
9
UAT
2016
7
Training
2008
5
UI
2008
5
Quality Assurance
2016
4
Test Case Preparation
2016
4
Customer Service
2013
2
Data Analysis
2013
2
Documentation
2016
2
Functional Testing
2016
2
Negative Testing
2016
2
Regression Testing
2016
2
Siebel
2013
2
SQL
2016
2
Performance Testing
2010
1
Stress Testing
2010
1
Technical Specifications
2014
1
Database Testing
2016
1
Diamond
0
1
HP QC
0
1
Java
0
1
Microsoft Excel
0
1
MS Visio
0
1
Oracle
0
1
Stored Procedure
2016
1
System Testing
2016
1
Systems Integration
0
1
Test Planning
0
1
Triggers
2016
1
VBA
0
1
Awards
Strategic Planning Team Building, 0
Microsoft Office, 0