Previous IT Developer and Systems Analyst and Tester working with IBM mainframe COBOL. Also worked as a Quality Assurance Analyst that focused on manual testing in several web and mainframe environments.
Responsible, via the phone, for providing information about the various complex concepts and features of annuity and retirement plans to participants, agents and sponsors. Serve as the primary contact point between financial professionals, clients, and back office operations using a myriad of systems and tools within the customer management system of VOYA Financial. Rely on division policies and regulatory requirements to provide a basis for creative problem resolution. Complete and verify transactions requested by callers and then process requests or forward to appropriate parties. Participate in new product and service implementations.
