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Kenneth
ken.jankowski@comcast.net
904-519-9924
9009 Western Lake Drive
Apt. 1902
Jacksonville Beach, FL 32227
IT Systems Analyst
6 years experience W2
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Summary

Previous IT Developer and Systems Analyst and Tester working with IBM mainframe COBOL. Also worked as a Quality Assurance Analyst that focused on manual testing in several web and mainframe environments.

Experience
Contact Center Representative
Banking/Financial
Jun 2015 - Jun 2015

Responsible, via the phone, for providing information about the various complex concepts and features of annuity and retirement plans to participants, agents and sponsors. Serve as the primary contact point between financial professionals, clients, and back office operations using a myriad of systems and tools within the customer management system of VOYA Financial. Rely on division policies and regulatory requirements to provide a basis for creative problem resolution. Complete and verify transactions requested by callers and then process requests or forward to appropriate parties. Participate in new product and service implementations.

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Non-cloudteam Skill
Education
Bachelor's in Computer Science
New Jersey City University, 1984 - 1988
Skills
IBM Mainframe
2013
1
SQA (Software Quality Assurance)
2013
1
Cobol
2003
1
Rational Performance Tester
2013
1
System Analysis
0
1
Languages
English, Fluent/Bilingual