Technical manager with 30 plus years of IT experience starting as an applications developer, transitioning to a leadership role for systems support teams and, ultimately product manager of IVR systems. Successful at developing solutions to meet clients’ business needs using both existing and emerging technology.

ACHIEVEMENTS:

• LEADERSHIP: Led a cross functional team in development of a detailed RFP containing extensive business and technical requirements necessary to elevate our Voice response systems into a World Class product.
• CREATIVITY: Patent holder for communication technology spanning IVR and application server.
• TREND SETTER: Established strategic direction for new technology with IBM’s DB2, COBOL, IMS DBDC, Oracle RDBMS, SAS, and Integrated Voice Response systems
• INTEGRATION: Facilitated successful collaboration across diverse staff from various technical teams to integrate Speech Recognition, UNIX, Smart Phones, SMS, Interactive Voice Response Systems with Mainframe systems, Relational Databases, Client/Server systems, and web services.
• DETAIL ORIENTED: Discovered design error in compound dividend routine for employee shareholders.