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Adam
adam.hackl@gmail.com
920-328-8922
185 Monte Carlo Ct.
Saint Augustine Beach, FL 32084
System Administrator
17 years experience W2
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Summary

Network Engineer and Navy veteran with more than 10 years of increasing responsibilities in technical leadership, computer technology, and business-critical technology management. Expertise in networking and infrastructure concepts both Windows and UNIX/LINUX, and network security; knowledge of firewall setup and administration, routing concepts, server administration, and infrastructure management. Proven diagnostic abilities with attention to detail and ability to work effectively in a fast-paced environment. Demonstrated abilities to set strategic direction while obtaining superior results.

TECHNICAL SKILLS AND EXPERIENCED AREAS

ASG-Zena, HP-UX Unix, RedHat Linux, Cisco IOS, 3com Switches, MS Windows 9x/XP/7/8, Microsoft Windows Sever 2000-2012, Mac OS X, VPN, VMWare, Active Directory, Microsoft Exchange, DHCP, DNS, Apache/IIS web server, Microsoft SharePoint, Fortinet, Trixbox(Fonality),Telephony, VoIP/PBX, Microsoft Office, Microsoft Access, Microsoft Project, Microsoft Visio, HTML, XHTML, SQL, C++, Visual Basic, Javascript, UNIX Scripting, PERL scripting, Installation and maintenance of Quickbooks/Peachtree/MAS90

Experience
Production Support Analyst II
Information Technology
Aug 2013 - present

Systems Administrator II

  • Administrator of interchange system that handles all incoming and outgoing file transmissions between Black Knight Financial Services and their clients. This consists of over 120,000 files per day which must be seamlessly transferred to their destination in order to ensure that critical financial data is processed within service level agreements.
  • Maintain Linux (RHEL) servers that host interchange applications, IPSwitch MessageWay and GlobalScape EFT, ensuring that they are fully operational and performing preventative measures to prevent outages.
  • Develop and maintain file routing, automation, and scripting solutions to augment the installed file transfer solutions and streamline software administration and monitoring.
  • Enforce security and audit policy compliance by maintaining proper control and expiration of user credentials and encryption keys, and ensuring that audit logs are archived daily.
  • Troubleshoot with internal teams, clients, or their servicers any failures in transmission. Engage and apply information from vendors when necessary. Successfully track incidents to completion in order to prevent financial or regulatory penalties and maintain a positive relationship with clients and vendors.
  • Work with clients and project managers in order to implement new transmission setups and fully test and promote these setups alongside with application implementations or onboarding efforts.
  • Regarded as subject matter expert within the company for all matters related to FTP, FTPS, or SFTP transmissions. Provide this knowledge and expertise along with exemplary service to internal teams and clients on a daily basis.
Linux UX RHEL FTP Unix Administrator UNIX Scripting Scheduling System Administration SQL Production Support IPS Compliance
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IT - Production Support Analyst III
Banking/Financial
Aug 2013 - present
  • Subject Matter Expert for all Distributed Systems workflow automation and scheduling applications in a corporate, client-facing environment. These environments ran over 100,000 dynamic and scheduled processes per day across 1,000+ servers for a platform that supported over 65% of the mortgages in the United States.
  • Plan, research, and implement new automation solutions that include a wide variety of components including scripting, database queries, file transmissions, and executable binaries organized into a logical, efficient, and object oriented process.
  • Effectively communicate with both business and technical communities to resolve and translate complex problems.
  • Provide tier 3 support for production-scheduled processes. Troubleshoot incidents to resolution.
  • Lead Trainer for new team members and tier 1 and 2 support personnel.
  • Developed a Disaster Recovery plan for over 3,000 jobs and processes spread across 2000+ servers in geographically disparate datacenters. This plan has an RTO of 24 hours with an average recovery time of 80 minutes.
  • Troubleshoot any incidents encountered during implementation and operation such as scripting, SQL, executable, permissions, network, or file transmission errors.
  • Convey software issues and enhancement requests to vendor. Coordinate troubleshooting efforts and test vendor provided fixes.
  • Test system hardware and software changes and promote into production environment.
  • Coordinate support of installations of all products, including smoke testing and validation.
  • Prioritize, assign, and complete internal client requests via change management system.
SQL Scripting Disaster Recovery Change Management UNIX System Administration Production Support Training Data Center
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Network Engineer
Information Technology
Jul 2012 - Aug 2013
  • Perform onsite maintenance and installation for various business clients in all aspects of office technology.
  • Provide remote technical support of clients through phone and email contact and utilizing remote support tools, including Kaseya and LogMeIn.
  • Consult clients on network repairs, upgrades, maintenance, and initial design and install.
  • Repair and maintain client’s equipment including Windows and UNIX servers, firewalls, network security, group policy, telephony equipment, and networking equipment such as FortiNet, Cisco, Trixbox(Fonality), and other various technologies.
  • Administer networks primarily in Windows Server 2003, 2008, and 2011 environments of both traditional and small business editions as well as experience in Mac OS X server environments.
  • Install and maintain virtual servers utilizing ESXi and other VMWare software. Performed system conversions from physical hardware to virtual platforms.
  • Upkeep of multiple Windows Server services such as Active Directory, Exchange, DHCP, DNS, IIS, SQL, etc
  • Work with client POS and accounting systems
  • Frequently tasked with supporting unfamiliar software that may be proprietary or specific to the client’s industry.
  • Provide clients with unwavering customer support and pursue all issues to their completion.
Windows Server Windows VMWare UNIX Telephony Technical Support SQL Network Security MS Active Directory IIS Firewall DNS DHCP Cisco Scripting System Administration Network Engineer Database Design Database Upgrades
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Network Technician - Manager
Government
Sep 2006 - Jun 2012
  • Maintain UNIX/Linux network consisting of 33 server nodes and 27 workstation nodes running on HP-UX UNIX and RedHat Linux.
  • Performed maintenance on, upgraded, troubleshot, and repaired Cisco 7513 and routers and 3com CoreBuilder 5000 switches.
  • Worked with processors such as HP-744, Concurrent PowerMAXION and Power Hawk and other various circuit cards.
  • Manage 16 personnel in maintenance and operation of the Aegis Weapon System onboard a Naval Destroyer.
  • Operate and train subordinates under the principles safety, operational risk management, and quality assurance.
  • Took instruction from seniors, tracked results to completion, and reported results and findings. Required little to no supervision on a daily basis.
  • Wrote, updated, and enforced standard operating procedures.
  • Other equipment responsible for includes: RADAR video switchboards, voice circuit communication switchboard, electronic cooling skid, integrated tactical training system, and video data distribution switchboard.
  • Qualified Combat Systems Officer of the Watch. Overall in charge of coordinating maintenance and repair of all weapons, radar, communications, and electronics equipment onboard while on watch.
  • Training team member and primary operator of ship's tactical training system.
  • Qualified as Enlisted Surface Warfare Specialist. Demonstrated a working knowledge of all systems and procedures on a Navy surface ship.
  • Regularly sought out by technicians in other areas for overall electronics and computer expertise.
UX UNIX Training Switches Routers Risk Management RedHat Quality Assurance Linux HP-UX Cisco 3Com System Administration MS Visio Project Management
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Senior Technical Support Specialist
Information Technology
Aug 2004 - Sep 2006
  • Assisted on small/medium business installs, consultations, and support calls. Implemented networks running on Windows NT/2000/2003 and Linux.
  • Installed and Set-Up home and business networks using multiple LAN/WAN technologies such as Cisco routers, Active Directory and Exchange servers, web servers, and remote and local data management.
  • Worked with virtualization using VMware.
  • Set up POS systems such as QuickBooks and Peachtree.
  • Maintained business website and administered Apache web server.
  • Ran day-to-day operations at PC repair shop: fixed personal computers, provided in-store and phone technical support. Supported both hardware and software repairs.
  • Sales of new and used computers and accessories.
Windows WAN VMWare Technical Support Sales Routers quickbooks MS Active Directory Linux Cisco Apache Peachtree LAN
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Edit Skills
Non-cloudteam Skill
Education
Attended in Introduction to Enterprise Computing
Marist College 2014

  • Introduction to Enterprise Computing Certificate

Attended in Information Technology
American Military University, 2010 - 2013

  • Information Technology
    • Studied topics such as SQL/Access and relational databases, XHTML/XML, and JavaScript.

Attended in and Electronics Troubleshooting
AEGIS Computer Network Technician "C" School, 2007 - 2007

  • Network and Electronics Troubleshooting
    • Studied topics such as UNIX, networking, and troubleshooting techniques.
    • Finished training ranked first of twelve students.

Attended in and Weapon Troubleshooting and Safety
Navy Fire Controlman "A" School, 2006 - 2007

  • Electronics and Weapon Troubleshooting and Safety
    • Studied topics such as RADAR and weapons maintenance and troubleshooting, electronics troubleshooting to component level, fiber optics, safety, and risk management.

Attended in Not Listed
ITT Technical Institute, 2003 - 2006

  • Software Applications and Programming / Multimedia
    • Studied topics such as C++, Visual Basic, Java, JavaScript, HTML, 3D Animation, Photoshop, Illustrator, and design theory.

Bachelor's in Information Technology
University of Phoenix, 2013 -

Intend to graduate July 2015.

  • Information Technology
  • Concentration in Advanced Networking

Skills
Linux
2021
10
System Administration
2021
9
UNIX
2021
9
Cisco
2013
8
Training
2021
8
UX
2021
8
Routers
2012
7
Data Center
2021
6
MS Visio
2012
6
Project Management
2012
6
3Com
2012
5
Compliance
2021
5
HP-UX
2012
5
Quality Assurance
2012
5
RedHat
2012
5
Risk Management
2012
5
Switches
2012
5
MS Active Directory
2013
3
Scripting
2021
3
SQL
2021
3
Technical Support
2013
3
VMWare
2013
3
Windows
2013
3
Apache
2006
2
Change Management
2021
2
Disaster Recovery
2021
2
FTP
2021
2
IPS
2021
2
LAN
2006
2
Peachtree
2006
2
Production Support
2021
2
quickbooks
2006
2
RHEL
2021
2
Sales
2006
2
Scheduling
2021
2
Unix Administrator
2021
2
WAN
2006
2
Database Design
2013
1
Database Upgrades
2013
1
DHCP
2013
1
DNS
2013
1
Firewall
2013
1
IIS
2013
1
Network Engineer
2013
1
Network Security
2013
1
Telephony
2013
1
Windows Server
2013
1
HTML
0
1
JavaScript
0
1
Microsoft Exchange
0
1
MS SharePoint
0
1
Perl
0
1
VoIP
0
1
VPN
0
1
Awards
Selected as USS Farragut Junior Sailor of the Year, 2009
Enlisted Surface Warfare Specialist, 2009
Navy and Marine Corp Achievement Medal (4), 2010
Navy Good Conduct Medal, 2009
Meritorious Unit Commendation, 2008
Flag Letter of Commendation (2), 2010
National Defense Service Medal, 2007
Global War on Terrorism Expeditionary Medal, 2008
War on Terrorism Service Medal, 2008