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Bhawna
bhawna_jaggi@hotmail.com
404-400-1834
Atlanta, GA 30301
404-909-4477
Tableau / BI Consultant
12 years experience W2
0
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Average rating
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Summary

  • Over 7+ years of extensive Experience as a Business Analyst in Business Intelligence & Reporting applications in Retail, Healthcare and Telecom industries.

  • A progressive Business Operations Analyst with special emphasis on process improvement for maximizing efficiency. Proven track record in data analysis, mining and calculating campaign return on investment, writing executive summary reports and strategy building.

  • Analyzing workflow, identifying weak areas, recommending improvement solutions, analyzing current and past business trends and reporting to senior management.

  • Experience in requirements gathering and interacting with the business users and transforming the Business Requirements to functional specs as per the Best Practices.

  • Experience in project planning, business analysis, process management, contingency planning, change control and root cause analysis.

  • Experience in project planning, business analysis, process management, contingency planning, change control and root cause analysis.

  • Extensive Tableau Experience in Enterprise Environment and Tableau Administration.

  • Hands-on experience with creating solution driven views and dashboards by developing different chart types including Heat/Tree/Geo Maps, Line/Bar/Pie Charts, Scatter Plots, and Bullet Graphs in Tableau Desktop versions 7, and 8.1,9.

  • Experience in Tableau Server Installation and Configuration, creating users, groups, projects, providing access levels.

  • Employed various Tableau functionalities like Tableau Extracts, Parameters, Filters, Contexts, Data Source Filters, Actions, Functions, Trends, Hierarchies, Sets, Groups, Calculations, Data Blending and Maps etc.,

  • Experience in creating different visualizations using Bars, Lines and Pies, Maps, Scatter plots, Gantt charts, Bubbles, Histograms, Bullets, Heat maps and Highlight tables..

  • Knowledge of SDLC methodologies including Waterfall, Scrum and Agile Project Management.

  • Experience in development of user defined reports to provide on demand data analysis using excel and created charts and pivot tables in Excel.

Experience
Tableau analyst / Real time Analyst
Information Technology
Jan 2015 - present
  • Review and define system size for cloud based contact center solution to maximize profits in current operations

  • Review and recommend changes in work force management by analytical analysis using tableau Monitor real-time service levels for multiple groups using tableau

  • Highlight high performing contact center agents and define performance appraisal program for higher talent retention

  • Communicate and follow-through with center management to decrease wait times and abandon rates and meet SLA

  • Proactively recognize intraday call trends and report any changes. Change group settings and priorities as needed. Make recommendations to improve published schedule efficiencies. Make recommendations to improve workforce processes.

  • Pull and subscribe adherence daily reports.

  • Communicate non-adherence issues to Center Management.

  • Coordinate daily real-time activities based on service level goals. Provide support for real-time operations with any communication or escalation processes

Tableau Business Intelligence Business Analysis Business Requirements SDLC Data Visualization SQL Server Analytics Scala
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Business Analyst / Tableau Developer
Information Technology
Feb 2013 - Oct 2014
  • Worked with business stakeholders and participated in requirement gathering sessions to understand the business needs.

  • Experience in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with IT Groups

  • Understood the business requirements document and Data model design document

  • As a Tableau Desktop Developer, responsible for creating dashboards and overall creation of data visualizations.

  • Good experience on in dashboards designing with large data volumes from various data sources (SQL Server, oracle, spreadsheets etc.)

  • Experienced and passionate practitioner of effective data visualization. Familiarity with best practices around visualization and design.

  • Developed Tableau data visualization using Cross Map, Scatter Plots, Geographic Map, Pie Charts and Bar Charts, Page Trails, and Density Chart.

  • Distributed Tableau reports using techniques like Packaged Workbooks, PDF etc.

  • Provided customer support to Tableau users and Wrote Custom SQL to support business requirements.

  • Expert level capability in Tableau calculations and applying complex, compound calculations to large, complex data sets.

  • Worked closely with reporting team and lead the Reporting team for deploying Tableau reports and publishing them on the Tableau and Share point server.

  • Validated data at the row level and data level to ensure completeness and correctness of data

  • Reconciled the report data with the source systems and reviewed it to find any data anomalies.

  • Created jobs, schedules and report views for the business users.

  • Involved in administrative activities, doing deployment and monitoring schedules and jobs.

Environment: Tableau Desktop 8 & 9.1, Tableau Server.

Tableau SQL Requirements Gathering JAD MS SharePoint Business Intelligence SQL Server Analytics Tableau Desktop Oracle Data Visualization Ruby on Rails Database Design Business Analysis Tableau Server Application Development
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Business Analyst
Information Technology
Jul 2011 - Jan 2013

Provide analytical support for multiple cross functional strategic and operational projects

  • BI Analyst responsible for developing and maintaining Tableau dashboards.
  • Creation of dashboards for business groups like finance, sales, marketing and brand performance.

  • Analysis of business requirements and creation of metrics required for the reports.

  • Data extraction, creation of calculated fields, calculated measures, filters, sets, parameters and bins and action filters.

  • Designed rich data visualizations of the complex business requirements using advanced chart types and metrics.

  • Designed and publishing visually rich and intuitive Tableau dashboards for executive decision making.

  • Resolved technical issues and managing all the change requests, bug fixes by delivering it in time without any issues.

  • Coordinated with business users effectively for any kind of requirements/impact analysis during the development of reports.

  • Maintained project documentation, enhancements / bug fixes list and user access request approvals for the dashboards.

  • Translated business perspectives into technical perspectives and vice-versa.

  • Transformed manual reports into automated department KPI dashboards.

  • Used analytical methods and tools to extract data to authenticate its validity, applicability, efficiency, and accuracy.

  • Provided visual/graphic analysis based on data content.

  • Facilitated a common shared vision amongst departments of all deliverables including business, functional, and non-functional requirements.

  • Demonstrated proficiency with databases, analytics and business applications.

  • Developed and maintained tools to monitor and improve compliance processes and ensure data integrity.

Environment: Tableau 8.0/GreenPlum database

Tableau Analysis Business Requirements Documentation Data Visualization Analytics Greenplum Data Integrity Compliance Business Analysis
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Business Analyst (ERP IMPLEMENTATION)
Information Technology
Jul 2010 - Jun 2011
  • Work with the Project team to implement the ERP modules and integrate various applications to better manage projects and operations.

  • Provide functional and technical support for the Project module and all other modules that interface with it (HRMS, Quote to Order, CRM, AR, GL, Workflow, Order Management, Time and Labor).

  • Audit and administer user accounts, responsibilities, policies, and procedures using ART (Account Request Tool)

  • Work with key members of other functional departments (HR, Sales, and Finance) and members of the IT team to design and implement new business processes and to identify and resolve application issues.

  • Plan and conduct regression, user acceptance, and load tests utilizing Load Runner.

  • Identify, document, and expedite resolution of functionality issues.

  • Track and expedite SR (Service Requests) and assist with the planning and testing of updates and patches.

  • Develop and maintain training materials and job aides.

MS Access Business Analysis
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Business Analyst
Information Technology
Dec 2009 - Jun 2010
  • On team that developed software for the compilation, evaluation and management of complex biological data

  • Determined critical quality control metrics for research

  • Mined, interpreted and defined systems for data processing

  • Created statistical models and algorithms for processing large volume of data efficiently, generating accurate analysis

  • Reported results of research to project heads, management and department seniors

MS Access Business Analysis
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Business operations Analyst
Telecommunications
Jan 2009 - Nov 2009
  • Provided operational analysis of assigned business unit by analyzing performance metrics and financial results.

  • Analyzed business performance and processed in core areas for improvement.
    Identified opportunities for increased profitability.

  • Partnered with appropriate internal groups to implement solutions.

  • Worked and reduced client churn by initiating appropriate improvements and changes in the department.

  • Participated in the preparation of the annual budget in a detailed, accurate, and timely manner

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Non-cloudteam Skill
Education
Certifications
MBA
Operations Management and Research
BSc. Computer Science
Bioinformatics
Six Sigma Certification (Green Belt)
Skills
Business Analysis
2021
7
Analytics
2021
5
Data Visualization
2021
5
Tableau
2021
5
Business Intelligence
2021
4
Business Requirements
2021
4
SQL Server
2021
4
Scala
2021
2
SDLC
2021
2
Analysis
2013
1
Application Development
2014
1
Compliance
2013
1
Data Integrity
2013
1
Database Design
2014
1
Documentation
2013
1
Greenplum
2013
1
JAD
2014
1
MS Access
2011
1
MS SharePoint
2014
1
Oracle
2014
1
Requirements Gathering
2014
1
Ruby on Rails
2014
1
SQL
2014
1
Tableau Desktop
2014
1
Tableau Server
2014
1
Data Analysis
0
1
ERP
0
1
Process Improvement
0
1
Progress
0
1
Project Management
0
1
Scrum
0
1
Waterfall
0
1
Languages
English, Fluent/Bilingual
Hindi, Fluent/Bilingual