While creating and updating Excel/XLM document used for insurance ratings and input to GuideWire system, came across calculation and data issues that led me to dig into formulas to identify the issue. Results were updating of data and/or formulas in order to create valid data to proceed with testing. Project went from behind schedule to being implemented on time.

• Assist managers with schedule and reminders.
• Maintain and create Excel spreadsheets and reports
• Perform QA and testing of various internal applications.

• Create and run automated and manual test scripts.
• Open and test defects using Test-Track.

• As Audit Project Manager and President's Award winner, responsible for client audits and facilitating visits.
• As Project Manager, led projects from creation to implementation created project plans and issues log
• Created and maintained complex MS Excel spreadsheets
• As Senior Business Analyst, created templates, MS Excel spreadsheets, implemented processes for IT projects, led meetings with users, wrote requirements, ran SQL queries and tested changes.

• Liaison with the Business partners to determine needs, wrote requirements, facilitated JAD sessions, participated in design walkthroughs.
• Documented target and future state workflows using Visio.
• Created project schedules, communication plans and 4-block reporting to management.

• Documented requirements and managed a team of two.
• As Business Analyst, wrote requirements and red-lined various default documents that were changing.
• As Vendor Manager, managed relationship between the bank and vendor to ensure they met deliverables, Service Level Agreements and quality control
• Prepared Excel spreadsheets and reports for end users on default activity.
• As QA Analyst, worked on an Oracle upgrade to a loan origination application prepared test scripts using HP Quality Center
• Ran SQL queries to help write scripts.

• As Business Analyst, wrote requirements, updated UI documents and participated in design walkthroughs.
• Documented system workflows using Visio and Excel
• Prepared test scripts using Quality Center and ensured traceability.
• Used SQL to query the database.

• As Project Manager reporting to the Director IT Process Improvement, prepared project plans/estimates.
• As Technical Business Analyst, created requirements, use cases and technical designs.
• Implemented document templates for internal methodology.
• Documented process design of workflows and process improvement.
• As QA Analyst, created test plans and tested the changes and coordinated changes with the developers.
• Wrote SQL queries to validate data and test results and to review data formats

• As Senior QA Analyst reporting to the Development Manager, prepared test strategy documents and complex Excel spreadsheets.
• Used query tools to write SQL queries and to set up test data and validate test results.
• Performed application testing on GUI, WEB and IVR and coordinated releases for user acceptance testing.

• In an Agile environment, worked on data cleanup/conversion for a system migration.
• Created and utilized complex MS Excel spreadsheets for tracking
• As Business Analyst, wrote requirements, use cases and design documents, and used SQL to review data.
• As Release Manager, reviewed system changes and created release schedules/notes.
• As Interim QA Manager, reporting to the Director of Development, managed a team of 5 testers and was liaison with outside vendor.
• Responsible to ensure releases were tested, documented and implemented.

• As Senior QA Analyst reporting to the Development Manager, prepared test strategy documents and Excel spreadsheets.
• Managed testing effort and used query tools to run SQL queries and to set up test data.
• Performed application testing, ensured traceability with requirements and coordinated UAT releases.

• As Senior Business Analyst reporting to the System Development Manager, worked on a project to convert a manual MS Excel spreadsheet to a web-based UI used to track energy consumption at the Kennedy space center.
• Responsibilities included requirements gathering, writing business requirements and technical design documents facilitating walkthroughs updating the project plan, schedules and estimates.

• As Senior Systems Analyst/Tester reporting to the Development Manager, participated in updating technical specifications from business requirements and helped in problem resolution.
• Prepared test strategy documents, test scenarios, managed testing effort and ran SQL queries.
• Performed WEB and IVR application testing.
• Ensured traceability with requirements.

• As Analyst reporting to the Director Business Requirements, acted as Project Manager for the requirements phase of SDLC.
• Responsibilities included facilitating requirements gathering sessions writing requirements with use cases, owning issues log, organizing walkthroughs, preparing project schedules, and estimates.
• Wrote change requests, participated in design reviews and reviewed test strategies for the projects.
• Maintained complex MS Excel spreadsheets of projects and facilitated weekly meetings to track project status with team.

• As Senior Business Analyst reporting to the Project Manager of a data warehouse project, compiled user needs to write functional and technical requirements.
• Performed testing and wrote SQL queries.
• Facilitated JAD sessions with user groups, reviewed technical designs and organized user reviews.

• As Y2K/QA Lead reporting to the Testing Manager, managed team of testers and wrote test strategy documents and scenarios.
• Used SQL queries to set up test data, including IVR and WEB applications.
• As Analyst, participated in reviewing technical specifications and performing system testing, coordinated releases, managed defects and aided designers in problem resolution.

• As Senior Analyst/Tester reporting to a Production Manager, reviewed requirements, prepared test cases and performed system testing for several call systems.
• Used Proterm, WinRunner and Test Director.
• As Y2K Team Lead reporting to the Y2K Test Manager, created test strategy and test plan documents.

• As System Manager reporting to the Senior Manager of Financial Systems, responsible for requirements, testing and implementation of changes to a satellite based billing system used for worldwide billing.
• Assisted developers in production support problem resolution.

• As Senior Business Analyst reporting to the Project Manager wrote user requirements and use cases for a Six Sigma project to consolidate several billing systems.
• Coordinated requirements gathering wrote requirements owned issues log facilitated walkthroughs and prepared test strategies for system testing.
• As Business Analyst/Test Manager reporting to the Manager of Operations, responsible for 4 analysts in system testing and requirements of a GUI front-end application (received a commendation award for delivery of 5 major releases).
• Responsible for testing client server application for 300 workstations.
• Provided QA estimates, prepared release notes, and assisted in on-site software installation.
• Completed five-month assignment in Hong Kong for a major bank writing requirements for financial and banking applications.
• Defined GUI screen standards and used Window Builder to design screen layouts.