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Tarun
tkaushik91@gmail.com
Remedy and Salesforce Integrator
9 years experience W2
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Summary

A dynamic, result oriented professional with nearly 4 years of experience in BMC Remedy-Integration and Salesforce. Keen on implementing new unexplored technologies and committed towards achieving business goals through exceptional quality of work. Enjoys being a part of, as well as managing a team and thrives in a pressurized and challenging work environment.

KEY SKILLS

  • AR System 7.5/7.6/8.1
  • Sales cloud
  • SQL server 2005, 2008 &2012
  • Service Cloud
  • Salesforce
  • CRM, PRM
  • Jenkins, bitbucket, GIT
  • Remedyforce
  • Web Services
  • SRM,CMDB

Experience
SENIOR ENGINEER
Information Technology
Oct 2015 - present

Project Name Qiagen Salesforce system

Client Qiagen,Germany

Technologies SalesForce.com, Apex, Visual force, Business Analysis

The project involves implementation of CRM and service cloud for Qiagen Production environment.

Roles and Responsibilities:

  • Developed and implementation of service cloud global and support
  • Designed architecture and data flow for service cloud implementation
  • Designed knowledge base implementation for qiagen
  • Part of transition team during migrating of pivotal CRM to salesforce.
  • Analyzing the technical issues.
  • Supporting live issues on production environment.
  • Tracking and solving issues by analyzing workflows& Approval Process using SFDC Administration.
  • Implementation with Objects, Custom setting and Permission set.

VisualForce APEX Salesforce Database Design
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PROGRAMMER ANALYST
Information Technology
Jul 2014 - Oct 2015

Project Name Remedyforce Implementation

Client Navig8 Group Singapore and NTT Singapore

Technologies Remedyforce, Apex, SRM,CMDB

The project includes the design and development for Navig8 Remedyforce implementation in which I worked as a senior developer for Inoks systems Singapore , a BMC Platinum Partner who is a consulting partner for Remedyforce of Navig8group and NTT systems Singapore.

Roles and Responsibilities:

  • Design and develop automated SRM and other customized workflow using force.com for NTT
  • Supporting live issues on Navig8 Remedyforce production environment.
  • Design and developed NTT Remedyforce automation processes.
  • Implementation with new Objects, Custom setting and Permission set to customize the NTT Remedyforce Environment
  • Providing Remedyforce on call support for live issues.
BMC Remedy APEX CMDB
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PROGRAMMER ANALYST
Information Technology
Apr 2013 - Jul 2015

Project Name EMC SFDC Sales and Marketing

Client EMC 2

Technologies SalesForce.com, Apex, Visual force

The project involves implementation of CRM, PRM and EBC application for EMC Production environment.

Roles and Responsibilities:

  • Analyzing the technical issues.
  • Supporting live issues on EMC CRM production environment.
  • Tracking and solving issues by analyzing workflows& Approval Process using SFDC Administration.
  • Implementation with Objects, Custom setting and Permission set.
VisualForce Salesforce APEX
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PROFESSIONAL -PROGRAMMER ANALYST
Information Technology
Jul 2015 - Jul 2014
No skills were added
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Undisclosed
Information Technology
Oct 2012 - Mar 2014

Project Name Claim Management System

Technologies Salesforce,Force.com

It includes design and development of custom claims management solution on Salesforce.com as the cloud platform. The solution is currently being designed for the P&C insurance sector and can be later extended for other lines of insurance.

Roles and Responsibilities:

  • Worked on below tasks as a developer on Force.com
  • Salesforce Communities designing
  • Communities allows customers, employees, and partners to collaborate on business objects like accounts, opportunities, campaigns, cases
  • Collaboration using chatter
  • Collaboration between agents and carriers, connect with individual customers and business partners
  • Continuous Integration and deployment through Jenkins
  • Continuous integration of Claim IT app on different development orgs from repository on cloud using bit bucket and GIT.
Salesforce
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Associate Professional –Associate system engineer
Information Technology
Jul 2012 - Oct 2012

Project Name Remedy E-bonding

Client AON

Technologies BMC Remedy 8.1,Remedyforce,SQL Server 2008

Remedy e-Bonding included integrating CSC UCC Remedy application with AON Remedy application concentrating on Incident Management and Service Request Management modules by focusing on:Creating, Updating and Closing an incident Creating, Updating and Closing a Service Request.

Roles and Responsibilities:

  • Worked on ticket exchange between 2 remedy systems using Atrium Orchestrator and Web Services.
  • Worked on SLM to create various service targets according to client requirements.
  • Working on upgrade of remedy 7.6.04 to 8.1 and ebonding between them.
  • Remedy e-Bonding includes integrating CSC UCC Remedy application with AON
  • Successfully completed Work Order integration with remedy with third party tool.
  • Successfully automated people integration with external database in ROSE production environment.
  • Successfully integrated remedy CMDB and asset management through web services.
  • Successfully completed Service request integration with third party tool using web services
  • Successfully integrated external database with Remedy database using Atrium Integrator
BMC Atrium Orchestrator BMC Atrium BMC Remedy CMDB Orchestrator Systems Engineering SQL SQL Server Asset Management WebServices
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Edit Skills
Non-cloudteam Skill
Education
Bachelor's in INFORMATION TECHNOLOGY
Jaypee Institute Of Information & Technology 2012
Skills
Database Design
2021
5
APEX
2021
3
Salesforce
2021
2
VisualForce
2021
2
BMC Remedy
2015
1
CMDB
2015
1
Asset Management
2012
1
BMC Atrium
2012
1
BMC Atrium Orchestrator
2012
1
Jenkins
0
1
Orchestrator
2012
1
SQL
2012
1
SQL Server
2012
1
Systems Engineering
2012
1
WebServices
2012
1