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Daniel
djrogers1989@gmail.com
219-213-8504
Chicago, IL 60605
Senior VoIP Engineer
29 years experience W2
2
Recommendations
Average rating
283
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Summary

  • Cloud Telephony Engineer & Voice System Analyst, VOIP Engineer, FCC Master of Communications Technology
  • 22 year Telecom Professional with vast experience in 8X8 VOIP PBX, Polycom IP Phones, Avaya PBX, LAN/WAN VOI, TDM and Voice & Data technologies. Some Basic Knowledge of Voice Admin functions in Cisco Call Manager 4.1 & 8.6
  • Accomplished technical systems engineer with diversified background in telecommunications technology, including equipment troubleshooting, Legacy & IP Voice Network Cutovers & Migration, implementation, System Test &QA, capacity & regression testing, private networking, support and maintenance.
  • Integrate and schematically depict communication architectures, topologies, hardware, software, transmission and signaling links and protocols into complete network configurations.
  • Strong leader with the ability to manage multiple tasks in a pressured environment. Unique blend of technical and interpersonal skills, committed to quality customer relations.
  • Fingerprinted for Trust Security Clearance, Federal Buildings, Post Offices, U.S. Navy, U.S. Army, Nortel Govt. Services, Electrical Generation Plants & Substations, General Dynamics Defense Contractor, Financial Sector & International Banks.
  • Trusted as a Medical Equipment & contractor in the Medical Community at Hospitals Nationwide performing cutovers of Live Neo-Natal Infant Intensive Care Units for Phillips Medical Systems.
  • Project Management of Global VOIP Infrastructure & Cutovers from Legacy PBX to VOIP.

Experience
VOIP Cloud Telephony Engineer
Information Technology
Nov 2014 - present

VOIP Cloud Telephony Engineer: 8X8 Cloud PBX Admin- Moves,Adds,Changes Build & Configure Extensions,User Profiles,Ring Groups,set Codecs,Voicemail password Resets, in Account Manager, test with various carriers nationwide. Provision Polycom VVX 310 IP Phones from Ploycom GUI: Lock/Unlock phones,train other Level 2,Level 2 Pbx Admins on 8X8 & Polycom VVX 310 phones. Run Ping Tests to Various 8x8 Global Data Centers & Ping IP Phones.Watch Global Real Time 8X8 Dashboard Map for Call Metrics & Outage Map.Design Visio VOIP Carrier to private LAN Voice Network Topolgy Maps

  • Telecom Network Engineering & Consultation NOC (Network Operation Centers)
  • Avaya Aura Communication Manager, Avaya Site Admin, PRI trunks, Oracle Session Border Controller SIP Trunking, HP Alliance One, Avaya Aura Session Border Controller SIP trunking, Avaya Avaya Definity G3R,S8300,S8700,G450 ,SIP Voice Operations Monitoring, Station Testing & Station Restore, Remote name changes, port lookup, Basic MAC & Troubleshooting for Worldwide International Banks located in: London,Athens,Dubai,TelAviv,Barcelona,Madrid,Manila,Bangalore,Stockholm,Edinburgh,Hyderabad,Moscow,Kiev,Gurgaon,Riyahd
  • Public Trust Clearance
  • Fingerprinted for Financial Sector
  • Audix Voicemail
  • Cleared by U.S. Dept of Homeland Security
  • Remedy Trouble Ticket System
  • ServiceNow Trouble Ticketing System & Database
  • British Telecom Global Portal for Testing & Lookup of International Numbers & Circuit IDs
  • Experience with SKYPE for Business Cloud PBX &Microsoft Call Quality Dashboard
  • Review ,Quality Assurance & Acceptance of VISIO Network VOIP As-Built Topologies
  • Use of Smartsheet.com for Global VOIP Project Tracking
  • Sprint MPLS Portal-for Latency lookups & Outage Reporting
  • Verizon MPLS Portal
  • Current Training: Group Technology Testing Standards
  • Principles Of Conduct & Supervision
  • Wealth Management Market Conduct
  • International Banking Fraud Awareness Training
  • Global Banking Sanctions, Anti-Terror Financing & Money Laundering Awareness
  • Operational Risk Management & Control
  • International Banking Conflicts of Interest, Anti-Bribery& Corruption
  • SIP Agent Monitoring
  • Verizon Alternate Route Recovery Service
  • Enterprise Session Border Controller Alarm Monitor, Restart, Reboot
  • Voice Alarm Monitoring in Live Production Environment Performance Monitoring
  • Information Security Fundamentals
VoIP Telephony Trunking ServiceNow PBX Network Engineer NAT LAN SIP MPLS Data Center Avaya BMC Remedy Oracle Project Management Database Design
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VoIP Engineer
Healthcare
May 2014 - Nov 2014
  • Perform project work for Hospital Networks Avaya PBX.
  • Programming Avaya S8700 Definity on a daily basis.
  • Responsible for installation & trouble tickets that come from Remedy Software.
  • Troubleshoot Connectivity issues to peripheral equipment.
  • Support of 10,000 Telephones, both Digital & Analog daily Moves, Adds, and Changes.
  • Repair tickets, Definity PBX programming & port lookup, TTI, Central Office Frame Attendant
  • Provided Customers with on site and remote support and training.
  • Install Repair and Refurbish various telephones: Circuit Board Swaps, LED, Keypads, ringer AT&T, Avaya, Lucent 5420 digital,8410-D, 8403B, 8434DX,Avaya 2420,Med-Pat Trimline, test handsets, ringers, line cords, Pagers, Vocera Badges.
  • Work with Vendors to assign cable pulls and drops for VOIP and POTS Stations.
VoIP PBX Lucene BMC Remedy Avaya
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Sr. VOIP Network Consultant
Information Technology
Feb 2008 - May 2014
  • Troubleshooting & programming phones, color printers, internet connection issues, interface with telco, install desktop pcs & software
  • Managed and implemented Call Pilot, CMS, IVR, and Windows OS platforms.
  • Maintained and supported Avaya Definity Switch, VOIP, Call Vectoring, Audix Voice Messaging, and Network Integration.
  • Avaya G450 & G700 S8300 Avaya Site Admin, Communication Manager
  • Avaya Moves, Adds, Changes, Alarm Monitor
  • Intuity Audix voice messaging, ARS, Call Vectoring and CMS.
  • Consulting VOIP Engineer for various VOIP & Network Engineering Firms that specializes in the planning, design, & installation of services to include Adtran TA 5000 IP carrier softswitch, Avaya S8300 IPPBX, working within the Rural Independent Telecom Sector to program, install, troubleshoot, upgrade & change out Central Office Class 5 carrier switches such as the Lucent 5Ess,Northern Telecom Dms-10,& Dms-100 being replaced by Meta Softswitch, Adtran TA 5000,Occam,Zone,Pannaway Outside Plant Telecom Construction, Buried & Aerial Copper & Fiber, Pole Setting,
  • Overhead Power for Rural utility customers, backbone long haul fiber & associated long distance carrier equipment involving various PBX, & carrier channel banks
  • Extensive knowledge and experience with IP networking
  • Knowledge of and experience with major Telephone Co Central Office switches.
VoIP Telephony Switches Soft Switch PBX Network Engineer Lucene IP PBX Avaya Fiber Optics Project Management Windows
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VOIP System Engineer
Telecommunications
Mar 2007 - Feb 2008
  • For Normandy project, reported to supervisor & director for System Integration, Test, & Quality Assurance for Enterprise Mobility Engineering Group at Motorola, assigned to SITQA, Normandy Seamless Communications solution for wireless/cellular WLAN IP-PBX development project.
  • Maintained daily operation of voice networks environment Avaya Definity G3r and S8700’s PBX’s.
  • Supported and maintained Avaya, VOIP, designed and programmed software translations for AVAYA Communications Manager and Definity line of products.
  • Responsible for all trouble tickets that come from the Avaya CMS based call center.
  • Member of Avaya Development connection.
  • Study of Cisco LAN/WAN, Wireless networking platforms including Switches, Routers, Firewalls, Cisco packet telephony
  • Install, configure, & test Motorola handset cn620 & various prototype handsets, various Media Gateways, protocols, Proxy captures, SIP messages, CAS, SS7 protocol & behavior, IP PBX software, to include: Avaya s8300, Cisco Call Manager, Northern Telecom CS 1000, Motorola Wireless Service Manager
  • Cisco Call Manager experience includes provisioning for Motorola SIP endpoints, Cisco IP phones, skinny protocol, trunking, studying SIP & SIP-S, of the CCM on 7800 series machines at Motorola.
  • Nortel experience includes physical setup of CS1000 hardware including CS1000 shelf, line cards, signaling server, cabling of E-LAN/T-LAN/S-LAN configuration, testing and troubleshooting of 6 CS1000 IP PBX’s onsite at Motorola headquarters: three 4.5 machines with separate signaling servers, Network Routing Service and Element Manager and three 5.0 systems with Nortel Data switch.
  • Data switch provisioning for VLANS to accompany Nortel PBX, E-LAN & T-LAN.
  • Experience logging into Element Manager, running various Loads via Virtual Terminal, TCP/UDP tests via Wireshark, Ethereal with Nortel development engineers.
  • Work with various codecs: G.711Mu,711,729 settings, running load 20,load 22,load 80,load 17 for T1,load 11, load 96 for d channel trace, using Virtual Terminal, making changes to multi-line telephones, IP phone provisioning, Nortel Class of Service adds, moves, changes, etc.
  • Certified Avaya Communication Manager Fundamentals(ava00832wen)
  • Certified Avaya Communication Manager Trunk &Routing Administration(ava00835wen)
  • Certified Avaya Converged Solutions Core Curriculum (ava00441aen)
  • Member of Institute of Electrical & Electronic Engineers(IEEE)
  • Experience with IPPBX S8300,G700, P330, Cisco, Motorola Wireless Service Manager, Motorola Network Service Manager, AAA, Proxy servers, Cisco switches, hubs, Media gateways, trunking, routing, PRI, BRI, T-1 setup, install, testing & documentation of PBX behavior in relation to Session Initiation Protocol devices, SIP messaging, study of IP transport mechanisms, headers, checksum, source addressing, assignment of various codecs/network regions for IP signaling, interface with Motorola Seamless Radio network, testing and document of Motorola cell phones, Wireless Local Area Network (WLAN)behaviors, GSM handoffs.
Wireshark WAN VoIP VLAN Trunking Telephony Systems Integration Systems Engineering Switches Routers SIP PBX Nortel T1 LAN IP PBX Gateways Firewall Cisco Cabling Avaya WLAN Wireless Networks Database Design
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References
Average Rating

1 recommendation
Independent Consultant
Information Technology
Jan 2001 - Jan 2007
* Installation & repair of Phillips Medical Systems Neonatal Intensive Care Units & associated infant heart monitors, Intellivue Emergency Room Monitors, & LAN networking of Biomedical equipment.
• Project Manager for PBX installs, low voltage cabling, repair, T-1, pots line, LAN/WAN networks and hardware, sales, consultation, Nextel central office tandem 5ess/DMS 100 Central Office Switch project, cable installation
• Certified Toshiba PBX Journeyman telephone and data repair and installation of t-1 lines, pots, ISDN, PRI, BRI, PBX install to include certified Toshiba CTX & programming,
• Experience with Vodavi, Norstar, Definity, Merlin and Fujitsu 9600. Fujitsu MAC (moves/adds/changes) to include digital station moves, single analog moves, trunk routing, installation of ITU cards (line trunk units), Centigram Voicemail, placement of digital telephones (dt-10, dt-12, dt-24).
Project Management
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Jan 2000 - Jan 2001
Voice & Data T-1 repairman
• Journeyman integrated Voice & Data T-1 repairman for Winstar Wireless Telephone Company.
• International Brotherhood of Electrical Workers Local #134 Chicago, IL.
• Sales, installation and repair of T-1, Winstar DS-3 Radio shots, onsite customer PBX repair, programming of channel banks, CSU/DSU, Cisco 1720 router install, configure & repair over integrated T-1, 5ESS switch, pots, ISDN, PRI, BRI, integrated T1 install and repair.
• Repairman for entire downtown Chicago Loop area as well as suburbs and coverage of Indiana and Wisconsin.
No skills were added
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Information Technology
Jan 1998 - Jan 1999
134
• Installation and repair of pots, ISDN, T-1, fiber, cat 5, cat 3, programming of Litespan 2000, pole climbing
• Outside Plant installation and repair, drop wire installs, test and turn-up of special circuits with Bell System Central Office, Slick 96, installation and repair of entire downtown Chicago (PSTN) public switched telephone network, riser installation and repair, fiber splicing and testing.
• IBEW Local 134, Local 336, Local 186, Local 21
No skills were added
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References
Average Rating

1 recommendation
Jan 1996 - Jan 1997
Journeyman Repairman for US West. Trained by Journeyman Linemen from American Telephone & Telegraph at Outside Plant Fault Locating, Fiber Optic Testing, Splicing, Pole climbing, test and troubleshoot entire switched Public network in the Phoenix Metro Area.Pots, ISDN, Cat5, cat 3, outside plant installation and repair, central office frame attendant, 5ess switch programming, PBX troubleshooting, fiber installation and repair, Coax RG-6, RG-59, slick 96, pedestals, T-1 channel bank programming, Residential and Business install and repair, etc.
No skills were added
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Nationwide travel as an apprentice installing local area networks
Information Technology
Jan 1993 - Jan 1995
(formerly Allied Data Communications Group) - * Data hubs, corporate LAN cabling installs & test, router installation and complete central office installation from the ground up to include: All ladder rack, iron work, welding, high voltage (o-600volts), cat 5, cat 3, placement of PC on desktops jumpers, software installs, tie cables, routers, hubs, fiber optics, repair and rewire of World Trade Center after the truck bombing, accounts to include the U.S. Military, Pentagon, Coca-Cola, Kraft foods, Kool-aid, Hewlett Packard, Nextel, MCI, Ameritech, Bell South Ford Motor Co, Budweiser and U.S. Customs service.
LAN Routers Desktops
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Aug 1992 - Jan 1991
No skills were added
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Edit Skills
Non-cloudteam Skill
Education
Aviation & Electronics Schools of America
Current Courses 2016
Virtual Office Analytics for Geo Routing & Call Quality Metrics
8x8 Virtual Contact Center Analytics 8x8 Virtual Contact Center Analytics Demo
Skills
Project Management
2021
17
Avaya
2021
9
PBX
2021
9
Telephony
2021
9
VoIP
2021
9
Network Engineer
2021
8
Database Design
2021
7
IP PBX
2014
7
Switches
2014
7
Fiber Optics
2014
6
Lucene
2014
6
Soft Switch
2014
6
Windows
2014
6
Oracle
2021
5
LAN
2021
4
BMC Remedy
2021
2
Desktops
1995
2
Routers
2008
2
SIP
2021
2
Trunking
2021
2
Data Center
2021
1
MPLS
2021
1
NAT
2021
1
ServiceNow
2021
1
Wireless Networks
2008
1
WLAN
2008
1
AAA
2008
1
Cabling
2008
1
Cisco
2008
1
Firewall
2008
1
Gateways
2008
1
HP
2016
1
Information Security
1996
1
ITIL
2016
1
Nortel
2008
1
Software Engineer
2008
1
Systems Engineering
2008
1
Systems Integration
2008
1
T1
2008
1
VLAN
2008
1
WAN
2008
1
Wireshark
2008
1