Uploaded File
add photo
Sai
saiadapa24@gmail.com
571-234-1388
Lutz, FL 33548
Salesforce Admin
11 years experience W2
0
Recommendations
Average rating
91
Profile views
Summary

  • Over 6+ years of experience in IT as Java developer, SFDC Administrator and Business analyst across various industries.
  • Extensive experience in creating Email-to-Case, Web-to-Case to generate new Cases; fostered junction objects, Pick lists, Formula Fields, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates & Email generation according to application
  • Experience in building reports and dashboards, customizing them as per user
  • Well versed in analyzing CRM business processes that include Forecasting, Campaign management, Lead Management, Role Hierarchy, Territory Management, Order Management, Account Management, Case Management and merging management in a multi-tier
  • Have extensive experience in implementation of Custom Objects, Custom Tabs, Workflow Rules and Role based Page Layouts and Record Types, Approvals, Assignment Rules.
  • Implemented Security and Sharing rules at Object, Field and Record levels for different users in the organization.
  • Ability in creating Profiles, Roles, Users, Tasks and actions, Dashboards, Reports, and Validation rules.
  • Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows.
  • Strong troubleshooting skills and proven ability to prioritize tasks and resources to meet deadline and goals.
  • Good team player with ability to work in time sensitive environments. Possess excellent communication and organization skills with ability to adapt to a new environment quickly.
  • Continually provided value added services to the clients through thoughtful experience and excellent communication skills.

C, C++, Java, .Net, C#, Apex

MS Excel, SQL Database, Quality Assurance, UML, Sales Force

Windows 7/8, Unix

HTML, CSS, XML, Java Script

Experience
Salesforce Admin
Healthcare
Feb 2014 - Jun 2016
  • Created and managed users, roles, public groups and implemented additional role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
  • Assisted Email to case, Web to case, customized case page layouts and case assignment rules.
  • Constructed junction objects and enabled various progressive fields like Validation Rules, Field Dependencies, Custom Formula Fields, Work Flows, Picklist, Field Updates, Email Generation and Approval Processes for automated alerts.
  • Assisted on Record Types, Validation Rules, Triggers and Page Layouts. Generated email templates and also have knowledge in bulk emailing users.
  • Delivered support for continuing salesforce.com maintenance and additional administration services including workflow, approvals and periodic data cleansing.
  • Examined the necessities with business team and transformed the requirements into full technical necessities.
  • Worked on developing standard/custom controllers, controller extensions and Visual Force pages.
  • Enhanced, configured workflow rules, time triggered workflows, email templates resulting into actual web to lead communication with customers and partner portals.
  • Planned and implemented Custom validation rules, Approval Processes and Auto-Response Rules for automating business logic.
  • Created Tabs, Sharing Rules and Custom Objects as per the business needs.
  • Shaped Dashboards and Reports as per the business needs.
  • Specified user support and bug fixing actions.
  • Projected various Email templates.
  • Implemented the developments of Custom Objects, Workflows, Triggers, Reports and Fields into the test and prod boxes to Sync with them.

Environment: Saleforce.com CRM, Force.com platform, Apex Triggers, Chatter, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Force.com IDE, Windows.

CRM APEX Triggers Windows VisualForce Salesforce Salesforce Admin
Remove Skill
Salesforce Admin
Information Technology
Jul 2013 - Jan 2014
  • Created and managed users, roles, public groups and implemented additional role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
  • Implemented minor enhancements on standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Quotes, Activities, Dashboards and Reports.
  • Added new custom objects, assigned fields, designed page layouts, custom tabs, components, custom reports.
  • Created and deployed several reports for different user profiles based on the need in the organization.
  • Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
  • Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
  • Configured Profiled-based IP address restrictions, Organization-wide IP address restrictions and Profile-based login hour restrictions.
  • Designed various HTML Email templates.
  • Provided user support and bug fixing activities as per the SLA.

Environment: Saleforce.com platform, Apex Language, SOQL/SOSL, Reports, Custom Objects, Sandbox, Force.com IDE, MS Excel and PowerPoint.

SoQL Microsoft Excel APEX HTML Salesforce Sandbox Salesforce Admin
Remove Skill
Java Developer
Information Technology
Jul 2012 - Jun 2013
  • Created and managed users, roles, public groups and implemented additional role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
  • Involved in the analysis, design, implementation, and testing of the project.
  • Implemented the presentation layer with HTML, XHTML and JavaScript.
  • Developed web components using JSP, Servlets and JDBC.
  • Implemented database using SQL Server.
  • Designed tables and indexes.
  • Wrote complex SQL and Stored procedures.
  • Involved in fixing bugs and unit testing with test cases using JUnit.
  • Developed user and technical documentation.


Environment: Java, JSP, Servlets, JDBC, JavaScript, MySQL, JUnit, Eclipse IDE.

Java JavaScript JDBC JSP Junit MySQL Eclipse HTML IDE SQL SQL Server Java Servlet
Remove Skill
Business Analyst
Information Technology
May 2011 - Jul 2012
  • Collaborated with stakeholders to gather business requirements.
  • Participated in Joint Application Development (JAD) sessions to identify business rules and requirements and then documented them in a format that can be reviewed and understood by both business and technical teams.
  • Documented business process and training manuals.
  • Worked with client to ensure timely delivery/releases and coordinating testing activities which included test planning, execution and reporting.
  • Prepared status report, charting out schedules, allocation and management of technical and human resources using MS Excel and Project.
JAD Microsoft Excel Human Resource Business Analysis Business Requirements Application Development
Remove Skill
Web Developer Intern
Education
Jun 2010 - Mar 2011

Developed multiple websites for college events.

Environment: HTML, Java Script and CSS

HTML JavaScript CSS JScript Java Web Developer
Remove Skill
Edit Skills
Non-cloudteam Skill
Education
Responsibilities
Avvas Infotech 2013
Role: Business Analyst
Avvas Infotech 2012
Documented business process and training manuals
S.V College of Engineering& Technology 2011
Computer Science Engineering
Jawaharlal Nehru Technological University 2011
Environment: HTML, Java Script and CSS
S.V College of Engineering& Technology 2010
Hyderabad, India
Developed multiple websites for college events
the diagnosis and repair of lab computers and network
Helped test various parts of the school network
Skills
Salesforce Admin
2016
3
APEX
2016
2
CRM
2016
2
HTML
2014
2
Salesforce
2016
2
Triggers
2016
2
VisualForce
2016
2
Windows
2016
2
Application Development
2012
1
Business Analysis
2012
1
Business Requirements
2012
1
Human Resource
2012
1
JAD
2012
1
Java
2013
1
Java Servlet
2013
1
JavaScript
2013
1
Microsoft Excel
2014
1
Sandbox
2014
1
Web Developer
2011
1
.NET
0
1
C
0
1
C#
0
1
C++
0
1
CSS
2011
1
Data Cleansing
0
1
DataEase
0
1
Eclipse
2013
1
IDE
2013
1
JDBC
2013
1
Jdeveloper
0
1
JScript
2011
1
JSP
2013
1
Junit
2013
1
MySQL
2013
1
Quality Assurance
0
1
SoQL
2014
1
SQL
2013
1
SQL Server
2013
1
UML
0
1
UNIX
0
1
XML
0
1