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Christal
christalmarkowski@gmail.com
201-724-7122
Dallas, TX 75205
Business Analyst/Production Services Lead
18 years experience W2
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Summary

  • I have Headed cross functional training / prepared training materials and executed defect resolutions and system elevations using Waterfall and Agile methods for system implementations, enhancements, defect fixes, and data fixes.
  • I have 15+ Years of excellent Customer Service Experience in leasing finance / telecommunication operation experience. Considered Subject Matter Expert (SME) for internal web-based systems.
  • Responsive to a variety of demands.
  • Operate with a high level of energy and enthusiasm.
  • Take a practical approach to solving problems.
  • Openly communicate.
  • Innovative, Outgoing, Team Player, Driven, Dedicated, Problem solver.
  • Seeking work from home, consulting and in office employment

Experience
AVP Global Technology Production Services Lead
Jul 2016 - present
Jacksonville, FL
Level 2 Infolease production support Midrange/Mainframe/ Disaster Recovery and Risk Management.
No skills were added
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Business Analyst
Information Technology
Jan 2007 - Jan 2016
  • Designed, developed, and supported elevation process by capturing and prioritizing requirements from various departments.
  • Reported application bugs, defects and outages from Application users and owners.
  • Assisted the Project Management (PM) in all aspects of a nationally recognized web-based interface that changed the way Cost Per Use lease transactions capture data, calculate customer usage, and finally how it is invoiced to the end-user.
  • Liaison between Project Manager and 15 internal departments impacted by new software elevation to provide system training materials.
  • New product training for 500+ employees, guaranteed they had equal efficiency in the new product to keep volume goals intact. Managed
Business Analysis
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Asset Management Portfolio Manager
Information Technology
Jan 2004 - Jan 2007
  • Worked in a fast-paced, multifaceted environment with exposure to end-users, lease origination vendors, and all departments within CIT with a task of increasing residual realization to further profit margins.
  • Provided lease end options to clients and vendors and communicated legal verbiage to ensure profitable decision making.
  • Managed vendor relationships, contact points for internal & external sales, and direct sales representatives to ensure lessee satisfaction.
  • Increased monthly in place sales residual exceeding over 120% monthly average for the vast majority of the vendor portfolios.
  • Problem solved escalated calls from vendors, clients, and internal employees to support management.
  • Resolved customer and vendor challenges utilizing a robust knowledge of leasing and conflict resolution skills.
  • Assisted business analyst team with testing for new and improved systems to enhance the flow of business which directly led to my imminent promotion to Project Management Assistant.
  • Negotiated purchase price for strong annual residual revenue using a strong understanding of second-hand and wholesale market needs and requirements.
  • Created policy and procedure manuals for new hire training and internal training refresher courses.
  • Trained new hire employees in department procedures and function to ensuring they have the same level of efficiency to keep volume goals intact.
  • Managed home mortgage portfolio loss mitigation for loan customers.
Asset Management Project Management Business Analysis
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Employee Account Specialist
Jan 2004 - Jan 2004
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Federal Government Account Specialist
Jan 2004 - Jan 2004
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HR Assistant/ New Hire Orientation Coordinator
Jan 2004 - Jan 2004
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Mortgage Negotiation Specialist
Jan 2004 - Jan 2004
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Edit Skills
Non-cloudteam Skill
Education
Associate's in Business Management/Finance
University of Phoenix
Skills
Business Analysis
2016
15
Asset Management
2007
6
Project Management
2007
3
Training
2007
3
Agile Methodology
0
1
Analysis
0
1
Application Development
0
1
Application Support
0
1
C
0
1
Customer Service
0
1
Disaster Recovery
0
1
Failover Testing
0
1
Financial Analysis
0
1
Infrastructure Management
0
1
ITIL
0
1
Microsoft Excel
0
1
Microsoft Office
0
1
mSQL
0
1
Process Improvement
0
1
Regression Testing
2016
1
Risk Management
0
1
Sales
0
1
Scrum
0
1
SQL
2016
1
Strategic Planning
0
1
System Testing
0
1
Team Build
0
1
Technical Support
2003
1
UAT
2016
1
Waterfall
0
1