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Ralph
ralphallenhall@gmail.com
904-330-7114
Jacksonville, FL 32256
TEKsystems contractor / IT Business Analyst III
18 years experience W2
1
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Average rating
368
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Summary

18 years of experience in technology across multiple industries.

Experience
IT Business Analyst III
Banking/Financial
Sep 2020 - Dec 2020
  • Review of trending issues in Service Desk tickets for the HVD Redundancy project to assist in responding and resolving platform issues.
  • Leveraging Tableau Excel and Splunk to enhance reporting through data analysis and dashboards
  • Report weekly on tickets for AnyConnect, RemotePC, and VMware Horizon
Business Analysis Microsoft Excel Analysis Splunk Tableau
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Associate Technical Service Engineer
Healthcare
Jul 2017 - Apr 2020
Managed installations, upgrades, configuration, and maintenance for assigned systems and equipment.
  • Provided guidance to personnel on function, usage, and operation of desktop and web applications.
  • Monitored incident tickets with BMC Remedy
  • Assisted with License management from Flexnet Manager Suite Production Support Analyst II
BMC Remedy Production Support Database Upgrades
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Production Support Analyst II
Banking/Financial
Oct 2013 - Oct 2016

• Served as part of the Enterprise Command Center for the Mortgage Servicing Platform for clients that consisted of some Global and Domestic Systemically Important Banks (G-SIBs and D-SIBs) and credit unions
• Leveraged Reveille Software to perform client-facing URL and web performance monitoring, analysis, and optimization
• Checked ETL processes in Oracle Developer using predefined queries for each client table
• Functional analyst for cross-functional teams in order to provide escalated support
• Supported Incident resolution and Change Management initiatives and Service Catalog requests using CA Service Desk Manager

Production Support WebServices Firewall Change Management ETL Oracle Analysis Performance Monitoring Technical Support Help Desk Management Microsoft Outlook SQL Server Windows SQL Developer Oracle DBMS SQL Linux Desktop Support
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References
Average Rating

0 recommendations
Client Support Specialist
Banking/Financial
Nov 2012 - Aug 2013
FIS, Jacksonville, FL
  • Collaborated with an international team with members in the northeast U.S., London, and India
  • Application analyst for GetPaid, an AR application used by Fortune 500 companies
  • Reported incidents in Remedy, tracking Java development in Jira, and documentation in Confluence
  • Conducted client-facing WebEx meetings with functional teams to facilitate professional support and services
BMC Remedy Documentation JIRA Java
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Service Delivery Rep
Aerospace/Defense
Jul 2012 - Sep 2012
Tech support at NAS Jax
No skills were added
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Technical Support Specialist
Information Technology
Apr 2012 - Jul 2012
Information Assurance and Training | System Administrator
Training Technical Support System Administration
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Communications Electronics Technician, Maintenance Department
Aerospace/Defense
Jan 2011 - Nov 2011
Bagram/Kandahar Airfield Army Material Command Communications Electronics Technician, Maintenance Department
No skills were added
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Signal Support System Specialist
Aerospace/Defense
Nov 2006 - Oct 2009
MOS 25U Signal Support System Specialist
No skills were added
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Operations Specialist/Quartermaster
Aerospace/Defense
Nov 2002 - Nov 2006
Radar navigation, digital chart operations and management.
Operations Management
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Edit Skills
Non-cloudteam Skill
Education
Bachelor's in Interdisciplinary Professional Studies
Colorado State University-Global
Related Courses
Technology, Ethics, and Global Community,
Principles of Management,
Applying Leadership Principles,
Principles and Practices of Effective Leadership,
Information Security Legal and Ethical Issues,
Certifications
GRCP - Governance Risk and Compliance Professional - Open Compliance and Ethics Group - OCEG
CCSK - Certificate of Cloud Security Knowledge
MCP - Microsoft Certified Professional
MTA - Microsoft Technical Associate, Network Fundamentals
MTA - Microsoft Technical Associate, Windows OS
Skills
Application Support
2020
1
Production Support
2020
5
Operations Management
2006
4
Business Development
2019
1
Citrix
2020
1
VMWare
2020
1
VPN
2020
1
Analysis
2020
3
BMC Remedy
2020
3
Change Management
2016
3
Database Upgrades
2020
3
Desktop Support
2016
3
ETL
2016
3
Firewall
2016
3
Help Desk Management
2016
3
Linux
2016
3
Microsoft Outlook
2016
3
Oracle
2016
3
Oracle DBMS
2016
3
Performance Monitoring
2016
3
SQL
2016
3
SQL Developer
2016
3
SQL Server
2016
3
Technical Support
2016
3
WebServices
2016
3
Windows
2016
3
Logistics
2009
1
MS SharePoint
2020
1
Printers
2012
1
SAS
2020
1
SSMS
2020
1
System Analysis
2016
1
VSAT
2009
1
Auditing
2012
1
Compliance
2011
1
MS Active Directory
2011
1
Business Analysis
2020
1
Data Dictionary
2013
1
Dell
2011
1
DISA
2016
1
Documentation
2013
1
Hyper-V
2011
1
ISO 9000
2011
1
ISO 9001
2011
1
Java
2013
1
JBOSS
2013
1
JIRA
2013
1
Microsoft Excel
2020
1
Salesforce
2013
1
Splunk
2020
1
System Administration
2012
1
Tableau
2020
1
Training
2012
1
UNIX
2012
1