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Ralph
Application Support
Jacksonville, FL
Available immediately
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Ralph
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Application Support
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Production Support Technical Support Change Management ETL Oracle Analysis Performance Monitoring Help Desk Management Firewall WebServices
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Recent Experience
Associate Technical Service Engineer 07/18 - present
Production Support Analyst II 10/13 - 10/16
Production Support WebServices Firewall Change Management ETL Oracle Analysis Performance Monitoring Technical Support Help Desk Management
Client Support Specialist 11/12 - 08/13
Salesforce VPN SQL Server BMC Remedy SQL Oracle JIRA SSMS Production Support Technical Support
Summary

  • Diversified experience that spans industries in military, government and finance
  • Engaged in decisions that impact the business and create value for stakeholders
  • Versatile background in troubleshooting, analysis, and support of business objectives
  • Experienced in End User training and technical documentation development, distribution, and presentation
  • Excellent research, analysis, documentation, communication, multi-tasking, and problem-solving skills
  • Attained certification in Governance, Risk Management and Compliance (GRCP) from OCEG www.oceg.org
  • Currently enrolled at Colorado State University-Global Campus

Top 5 Skills
SkillsProficiencyLast Used
Production Support
2016
Technical Support
2016
Change Management
2016
ETL
2016
Oracle
2016
Education and Certifications
Bachelor's in Project Management
Colorado State University - Global Campus, 2018 - 2019
Microsoft Certified Professional, 2013
GRCP, 2017
Preferences
Availability:Immediately
Willing to relocate?:No
Prepared to Travel:Up to 25%
Employment Type:Any
Security Clearance:Secret
Citizenship:U.S. Citizen