• Handled US Bank (client) customer questions via phone - addressing password, security and login issues.
• Reported and escalated issues through the appropriate channels.
• Effectively communicated (verbally and written) information with my team members and customers alike.
• Gave appropriate and accurate information to answer questions, troubleshoot issues and resolve complaints.

• Managed diverse employees, consisting of 15 men and women from at least 5 different national backgrounds.
• Planned and executed ideas to increase the perfume sales in the store by 15%.
• Team work requires good communication and was the key in this busiest pharmacy. Demonstrated good leadership and team work skills.
• Handled administrative tasks and trained team members in dispensary.
• Stock, replenish and organize inventory with accuracy and efficiency, completing functions 10% faster than average associate.
• Responded to telephone calls, log all notes and follow up information accurately.
• Stored and maintained patient records.

Project Description: Worked as a tester for FORREST Labs (USA) and Brite (UK) using the Business Objects tools of SAP software.

• Performed unit testing of reports.
• Analyzed and assisted Backend team in design of BEx queries by providing Sample Database.
• Attended training on WebI 3.1 focusing on migration of reports based on universe from DeskI to WebI.
• Provided support to Business Analyst team when developing requirements for larger projects.
• Provided support for dashboards and developed WebI reports.
• Actively managed test activities throughout the SDLC.