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Bindu
psjadye@gmail.com
904-258-0840
8550 Touchton Road
Jacksonville, FL 32099
Associate Business Systems Analyst
5 years experience W2
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Average rating
113
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Summary

  • Bringing communication and customer service skills in a highly challenging environment.
  • Ability to multi task, work under pressure and received 96% in customer service feedback surveys.
  • Proven expertise in Retail Industry and Information Systems.
  • Organized, methodical with good time management and prioritization.
  • Accomplished Engineer with over four year experience in handling computer databases.

Experience
Customer (Technical) Support Tier 1
Information Technology
Jan 2016 - Mar 2016
  • Handled US Bank (client) customer questions via phone - addressing password, security and login issues.
  • Reported and escalated issues through the appropriate channels.
  • Effectively communicated (verbally and written) information with my team members and customers alike.
  • Gave appropriate and accurate information to answer questions, troubleshoot issues and resolve complaints.
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Retail Pharmacy Technician
Retail
Jul 2013 - Aug 2015
  • Managed diverse employees, consisting of 15 men and women from at least 5 different national backgrounds.
  • Planned and executed ideas to increase the perfume sales in the store by 15%.
  • Team work requires good communication and was the key in this busiest pharmacy. Demonstrated good leadership and team work skills.
  • Handled administrative tasks and trained team members in dispensary.
  • Stock, replenish and organize inventory with accuracy and efficiency, completing functions 10% faster than average associate.
  • Responded to telephone calls, log all notes and follow up information accurately.
  • Stored and maintained patient records.
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Program Analyst
Information Technology
Nov 2010 - May 2013

Project Description: Worked as a tester for FORREST Labs (USA) and Brite (UK) using the Business Objects tools of SAP software.

  • Performed unit testing of reports.
  • Analyzed and assisted Backend team in design of BEx queries by providing Sample Database.
  • Attended training on WebI 3.1 focusing on migration of reports based on universe from DeskI to WebI.
  • Provided support to Business Analyst team when developing requirements for larger projects.
  • Provided support for dashboards and developed WebI reports.
  • Actively managed test activities throughout the SDLC.
Business Analysis Business Objects Unit Testing SAP SDLC
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Non-cloudteam Skill
Education
Bio Informatics
Sastra University 2010
Record has not been verified.
of the winning dance team
intra college cultural fest
Record has not been verified.
Certifications
Certification in English communication skills
Skills
Business Analysis
2013
2
Business Objects
2013
2
SAP
2013
2
SDLC
2013
2
Unit Testing
2013
2
BSA
0
1
System Analysis
0
1
Technical Support
2016
1
Languages
English, Fluent/Bilingual