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Bindu
psjadye@gmail.com
904-258-0840
8550 Touchton Road
Jacksonville, FL 32099
Associate Business Systems Analyst
10 years experience W2
0
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Average rating
118
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Summary

  • Bringing communication and customer service skills in a highly challenging environment.
  • Ability to multi task, work under pressure and received 96% in customer service feedback surveys.
  • Proven expertise in Retail Industry and Information Systems.
  • Organized, methodical with good time management and prioritization.
  • Accomplished Engineer with over four year experience in handling computer databases.

Experience
Customer (Technical) Support Tier 1
Information Technology
Jan 2016 - Mar 2016
  • Handled US Bank (client) customer questions via phone - addressing password, security and login issues.
  • Reported and escalated issues through the appropriate channels.
  • Effectively communicated (verbally and written) information with my team members and customers alike.
  • Gave appropriate and accurate information to answer questions, troubleshoot issues and resolve complaints.
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Retail Pharmacy Technician
Retail
Jul 2013 - Aug 2015
  • Managed diverse employees, consisting of 15 men and women from at least 5 different national backgrounds.
  • Planned and executed ideas to increase the perfume sales in the store by 15%.
  • Team work requires good communication and was the key in this busiest pharmacy. Demonstrated good leadership and team work skills.
  • Handled administrative tasks and trained team members in dispensary.
  • Stock, replenish and organize inventory with accuracy and efficiency, completing functions 10% faster than average associate.
  • Responded to telephone calls, log all notes and follow up information accurately.
  • Stored and maintained patient records.
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Program Analyst
Information Technology
Nov 2010 - May 2013

Project Description: Worked as a tester for FORREST Labs (USA) and Brite (UK) using the Business Objects tools of SAP software.

  • Performed unit testing of reports.
  • Analyzed and assisted Backend team in design of BEx queries by providing Sample Database.
  • Attended training on WebI 3.1 focusing on migration of reports based on universe from DeskI to WebI.
  • Provided support to Business Analyst team when developing requirements for larger projects.
  • Provided support for dashboards and developed WebI reports.
  • Actively managed test activities throughout the SDLC.
Business Analysis Business Objects Unit Testing SAP SDLC
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Non-cloudteam Skill
Education
Bio Informatics
Sastra University 2010
of the winning dance team
intra college cultural fest
Certifications
Certification in English communication skills
Skills
Business Analysis
2013
2
Business Objects
2013
2
SAP
2013
2
SDLC
2013
2
Unit Testing
2013
2
BSA
0
1
System Analysis
0
1
Technical Support
2016
1
Languages
English, Fluent/Bilingual