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David
david_john_henry@yahoo.com
904-666-1311
1657 Austin Lane
Saint Augustine, FL 32092
Information Technology Officer
20 years experience W2
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Summary

  • My name is David J. Henry and I am an IT professional with a broad and diverse range of management, engineering, and systems administration experience developed over 15 years in the IT industry in roles with increasing responsibility.
  • I have a BS\IT degree in Networking and Telecommunications, am a Microsoft Certified Professional, hold an active TS\SCI security clearance, and am a US Army veteran. My objective is to find employment in the Jacksonville, FL area where I can use my management and technical skills in a challenging and rewarding environment.

Experience
Communications Officer
Government
Mar 2015 - present
  • Manage a 24x7 team that provides Operations and Maintenance (O&M) support to key infrastructure servers.
  • Accountable for regional disaster recovery capabilities of servers and applicable data to include reconstitution of data.
  • Interact with customers through email, instant messenger, VoIP, and global trouble ticket queues to resolve problems in a timely fashion.
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Information Technology Officer
Government
Sep 2006 - Mar 2015
  • Work closely with the communications staff of the President of the United States (POTUS), Vice President of the United States (VPOTUS), the Secretary of Defense (SECDEF), and other senior US government officials to provide secure and reliable communications during foreign travel.
  • Assess operational readiness and availability of a 24x7 data center by analyzing power, security, space, and cooling to ensure that capacity is available before demand to meet future requirements.
  • Manage telecommunications facilities and IT staff. Provide project management and systems integration for voice and data systems, supervise installation of these systems, and provide maintenance and support to customers after installation.
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Systems Administrator
Government
Feb 2005 - Sep 2006
  • Outperformed peers by maintaining an outstanding record of customer support, resolving 95% of trouble tickets without escalation.
  • Improved user desktop experience by automating processes for roaming employees’ which increased productivity by 5%.
System Administration
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Radio Operator /Maintainer
Government
Feb 2001 - Feb 2005
  • Recognized by the Department of the Army for providing secure and reliable LAN/WAN computing services and tactical communications in support of Operation Iraqi Freedom, Operation Enduring Freedom, and the Global War on Terrorism.
  • As a Senior Systems Administrator, lead a team to bring unit LAN/WAN to baseline security compliance thereby preventing unauthorized access to sensitive data.
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Edit Skills
Non-cloudteam Skill
Education
MY SKILLS
University of Phoenix 2013
Minor: NETWORKING AND TELECOMMUNICATIONS
Bachelor's in Networking and Telecommunications
University of Phoenix

Relevant Coursework:

Fundamentals of Business Systems Development, Fundamentals of Programming with Algorithms,
Database Concepts, SQL for Business, Java Programming, Web Design, Introduction to Unix, Project
Planning and Implementation, Application Implementation, Management Communications Skills,
Telecommunications and Networking, and Global Network Architecture and Design.

Associate's in Information Technology
Axia College of University of Phoenix

Relevant Coursework:
Contemporary Business Communication, Business Writing and Research for the IT Professional, Business Communication for the IT Professional, Critical Thinking, Management of Information Systems, Analysis & Design of Information Systems, Intro to LAN Technologies, Intro to W-LAN Technologies, Intro to WAN Technologies, and Intro to IT Security.

Skills
Disaster Recovery
2015
9
System Administration
2006
2
Data Center
2006
1
Systems Integration
2006
1
Cisco
0
1
Citrix
0
1
Cloud Computing
0
1
Cyber Security
0
1
MS Active Directory
0
1
Routers
0
1
SAN
0
1
Switches
0
1
VMWare
0
1
Xen
0
1
XenDesktop
0
1