Uploaded File
add photo
Veena
veena.rose@gmail.com
904-258-0289
18901 Pebble Links Circle
Apt 201
Tampa, FL 33647
Business Analyst
9 years experience W2
0
Recommendations
Average rating
139
Profile views
Summary

Business Skills:

  • Business-minded initiative-taker with excellent technical acumen and experienced in creating on-target solutions to simplify workflows and maximize efficiencies
  • Decisive problem-solver focused on gap analysis and continuous attainment of results, incorporating best-practice standards
  • Strong analytical and problem-solving skills
  • Proven ability to interact with cross function teams, customers, and suppliers successfully

Technical Skills:

  • Software: BASIC, C, JAVA, HTML
  • Databases: Oracle SQL, MS Access
  • OS/Platforms: XP/Vista, Windows NT/98/2000/XP/7, LINUX
  • Applications: MS Office (Word, Excel, PowerPoint, Project, Access), Cognos Reporting, Billing Analysis, MS Visio, Lawson, Concur, PeopleSoft, File Net
  • Methodologies: SDLC, RUP, UML, Agile (SCRUM), Waterfall, Six Sigma DMAIC/DFSS Methodology, Rational Requisite Pro,
  • Requirements Gathering: Business Requirements Document (BRD), Functional Requirements Document (FRD), Use Case Requirements, Vision Document, Mapping
  • Testing Strategies: Integration, Unit System, Black box, White Box, UAT, KJ Analysis, Top-Two Box, Bottom-Two Box, SPSS statistical tests, SWOT, QA Testing
  • Process Modelling, Technical Integration, Resource Management, Strategic Planning, System Development, Work Flow Process Development & Prioritization, Data Analysis, Progress Reports & Presentations, Negotiation, Gap Analysis

Experience
Business Analyst
Banking/Financial
Mar 2016 - present
  • Provide oversight for the daily maintenance of Citi Travel & Expense (CTE) Concur application
  • Coordinate and implement Concur Travel & Expense in countries such as Trinidad and Tobago and Barbados and assist with other LATAM regions, Korea
  • Review and verify UAT and PROD setups and update the UAT/PROD checklist
  • Perform internal UAT testing for new country implementations and assist with external testing
  • Act as departmental liaison on projects, communications, reporting, and training activities
  • Resolve production and project issues related to the application, including troubleshooting, system changes and/or working with developers or the service provider to obtain resolution
  • Perform testing and validation of the CTE system in the Dev, UAT, and Production instances
  • Create and maintain documentation and procedures related to the application such as: 'Requirements' documents, test scripts, system and process flow charts, BR100, AC130 (change request sign off), & DART
  • Prepare end-user and stakeholder communications related to CTE implementations and other application related activities/events impacting users
  • Manage the dependencies with other application groups, end users, development team, third parties and business partners to ensure that the CTE application runs smoothly and efficiently
  • Manage the integration of other internal applications with CTE. Example: Integrated the Citi Gift and Entertainment (CGE) attendee feed with CTE to efficiently add attendees for expenses involving Government officials and to be in compliance with US Foreign Corrupt Practices Act, UK Bribery Act, and other regulations
  • Collect and interpret monthly expense, and mobile metrics for Senior Management
  • Document detailed business requirements, functional requirements, and system test scripts
  • Provide assistance for CTE/P2P country implementations
  • Implement improvements to CTE exception messages to deliver relevant information more efficiently
Business Analysis Business Requirements Compliance
Remove Skill
Business Analyst
Information Technology
Apr 2012 - Mar 2016
  • Facilitate business requirements gathering for projects and provide feedback to stakeholders
  • Work with suppliers for software selection process, in house implementation, establishing procedures, and the documentation of processes
  • Liaison between suppliers and development teams to ensure Best Cost, Best Quality, On Time delivery of all systems/components
  • Make recommendations for all internal business process workflows and system design
  • Act in primary execution control position for projects; plan out the release timeline by working with cross functional teams, manage resources, finances (budgeting & forecasting), etc.
  • Responsible for program/project review and team communications. Complete milestone reviews, populate data and perform presentations to relevant stakeholders
  • Maintain Concur database with employee profiles for travel related expenses
  • Report out monthly data for expense reports; ensure correct data is provided from Concur to other business units and Accounts Payable for expenses reimbursement
  • Oversee and create deliverables like product design documentation, test scripts, unit testing, facilitate user acceptance testing, etc.
  • Provide pre and post production support; document technical requirements for company systems during the pre and post phases.
  • Developed and executed detailed test cases for functional, integration, and system testing under strict deadlines
  • Set up and coordinated User Acceptance Testing (UAT) and smoke test of all new builds based on business case/needs (current vs. planned) and provide post production/go live assistance
  • Act in command to ensure that proposed business and technical solutions meet internal business requirements
  • Identify and develop contingency strategies for project’s risk and communicate up issues to mitigate customer and business impact
  • Manage and report out the project’s change control procedure, product deviations, defects, updated plans, deliverables, and risks to management and stakeholders.
  • Establish business case/documentation to generate forecast spend for tools, software, resources, and purchase.
  • Generate metrics and KPI for reports, perform analysis and establish the system needs of various business units
  • Provide support for Crowley's Concur travel and expense system
  • Evaluate and resolve Concur employee import errors and rejects
  • Manage PeopleSoft database to ensure smooth addition of employee details to Concur
  • Successfully implemented the process to include foreign currency reimbursement to travelers in Concur system
UAT Business Analysis Business Requirements Analysis Peoplesoft Requirements Gathering Technical Specifications Production Support
Remove Skill
Accounts Analyst
Information Technology
May 2010 - Dec 2010
Performed market analysis for competitive cellular plans, rates, coverage, sales and promotions, etc. Responsible for the efficient implementation of various workflow processes, standard procedures, and writing SOPs Gathered and performed data analysis for end user's mobile text, data, voice usage, and developed KPIs and metrics based on data analysis Provided recommendations for optimizing cellular plans for clients to reduce the total cost for monthly costs Updated customer relationship database with analysis reports, metrics, and optimized plan package recommendations, and presented reports to clients for approval Worked with various cellular carriers AT&T, Verizon, T-Mobile, and Sprint to ensure that each rate change request was correctly implemented before the end of the billing cycle Identified bugs in the database and reported for code corrections to software developers Created ways/processes to automate the entries for database, and adding new clients/ accounts to the customer relationship database
Analysis
Remove Skill
Edit Skills
Non-cloudteam Skill
Education
Computer and Information Technology
PURDUE UNIVERSITY 2011
Minor: Organizational Leadership
Record has not been verified.
Computer Science and Engineering
COCHIN UNIVERSITY OF SCIENCE AND TECHNOLOGY 2007
Record has not been verified.
Skills
Analysis
2016
4
Business Analysis
2021
4
Business Requirements
2021
4
Production Support
2016
4
Peoplesoft
2016
3
Requirements Gathering
2016
3
Technical Specifications
2016
3
UAT
2016
3
Compliance
2021
2
Agile Methodology
0
1
Basic
0
1
C
0
1
HTML
0
1
Java
0
1
Linux
0
1
Microsoft Excel
0
1
MS Access
0
1
Oracle
0
1
SDLC
0
1
SQL
0
1
UML
0
1
Waterfall
0
1
Windows
0
1