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Leo
Atu4@yahoo.com
614-260-3226
3780 Clyde Morris Blvd #2104
Port Orange, FL 32129
IT Support Engineer
14 years experience W2
0
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Average rating
93
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Summary

Creative and enthusiastic person with a diverse range in customer service, IT management and data security management. Excellent computer, electronics repair to component lever, office ware technologies, break fix maintenance and troubleshoot. Outgoing with strong organization and communication skills. Versatile, easy to learn and able to use own initiative to achieve company objectives.

* Knowledge in Window Desktop administrator, system deployment, configuration with SCCM/ SMS, Capturing tools, like Acronis, Think Vantage SMA (System Migration Assistance).
* Knowledge of active directory, patch and version updates
* Knowledge of PC setup and installation, as well as various peripherals, data entry, data migration, encryption, remote applications, sFTP, FTP VPN and file updating
* Knowledge of POS cellphone and handheld communication and data related for end user, diagnoses and repair of hardware fluently on blackberry technology
* Knowledge in depth of Linux, XP, Vista, Win 7, win 8 and most of imaging tools and system upgrade and migration
* Easy to follow and learn new systems as well as following company rules and confidentiality with or without supervision of any lever.
* Able to manage and supervise a project with number of employees as well as to keep or support project running in timely set.
* Experienced in system-operations training, collections, and customer service.
* Troubleshooting, Repairing, Software installation and upgrade and imaging to a customer standard with minimal supervision or no supervision.

Experience
IT Support Engineer
Information Technology
May 2014 - present

* Supporting various clients on their day to day IT problems
* Provide remote support and solutions
* Hardware and software maintenance
* Printers repair and management
* Mobile devices repair and support
* Desktops and laptops repair and upgrades
* Software support and management

Soldering Electronic Component troubleshooting Desktops Mobile Devices Laptops Printers Database Upgrades
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IT Field Engineer HP Certified
Nov 2010 - present
in Columbus, OH * Working on HP network infrastructure peripherals * Server management, upgrade and maintenance
Network Infrastructure
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System Support Engineer
Information Technology
May 2009 - Jan 2012

* Systems Center configuration management
* Working with SQL server, Java, XML and Virtualization Applications
* Working with antivirus applications, Data recovery and patch upgrades
* Reporting tools such as SMS * Residential and commercial calls of Laptop and desktop repair and configuration.
* Hardware and software end user problems solutions
* POS and Printers diagnostic and repairs.

Virtualization Data Recovery Configuration Management SQL SQL Server Printers Java XML Database Upgrades
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Apr 2009 - May 2009
No skills were added
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System Support Engineer Chase
Jun 2007 - Apr 2009
System Support Engineer Chase * System diagnostics and repair for Chase Banking centers * Responding to clients calls based on systems issues categories as well as routing the calls to appropriate client department. * Hardware test, repair, and upgrade * Responsible for ordering and ship return parts based on warrant and clients agreements.
Diagnostics
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IT Operations
Information Technology
Oct 2006 - Apr 2007
at Nationwide insurance HQ * System security * Deployment and system cascade * Software upgrade and installation * Imaging, troubleshooting, break fix and customer support on HW and SW * Active directory management * Data migration and deployment * SCCM management
MS Active Directory MS SCOM
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System Admin and Support Technician (Contractor)
Information Technology
Oct 2006 - Oct 2006
* System deployment * Imaging and system restore. * Network support * Active directory management * System Configuration management * Desktop, laptop and POS diagnostic and repair.
Network Support MS Active Directory Configuration Management
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Edit Skills
Non-cloudteam Skill
Education
Computer Engineering
Franklin University
Minor: Marketing
Record has not been verified.
Related Courses
IBM Maximo,
SAP PM,
Certifications
A+ Certification
Softtech Tanzania, 1997
Skills
Blackberry
2016
1
Customer Service
2016
1
Data Security
2016
1
FTP
2013
1
Network Support
2006
1
Windows
2016
1
Database Upgrades
2021
9
Network Infrastructure
2021
9
Printers
2021
8
MS Active Directory
2007
1
MS SCCM
2016
1
VPN
2016
1
Desktops
2021
5
Laptops
2021
5
Mobile Devices
2021
5
Linux
2014
1
MS SCOM
2007
1
Java
2012
3
SQL
2012
3
SQL Server
2012
3
XML
2012
3
Configuration Management
2012
2
Data Recovery
2012
2
Electronic Component troubleshooting
2021
2
Soldering
2021
2
Virtualization
2012
2
Diagnostics
2009
1
Data Migration
0
1
Microsoft Excel
0
1
SMTP
0
1